“The process of choosing our contents insurance was very easy and straightforward, - but the process of then claiming our £20 'Reward' (for Halfords) was anything but.
The process of claiming our reward was fiddly, time-consuming, and obscure enough to almost be 'hidden', - and now I have a problem with Halford's processing of my 'reward', too, - so a bit of a pain in the bum all round, tbh ...”
“Very poor communication - took weeks for a response. Lack of clarity about how to communicate with them. Same with my last experience of making an insurance purchase. Good prices the redeeming factor.”