Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 65,417 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 65,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Premium given on confused .com not on the Aviva site using the link.Could not complete using link.”

Helpful Report

Posted 1 day ago

Hello, Thank you for leaving your review. I’m sorry to hear your prices have expired. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Dan, Confused.com Representative

Posted 1 day ago

“Got a better deal than renewal quote. Saved around £30. Easy to use”

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Posted 1 day ago

“I recommend it confused.com for house insurance.”

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Posted 1 day ago

“Managed to reduce my home insurance that was with Aviva and had auto renewed for many years, by using Confused it reduced it by over 50%, very happy.”

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Posted 1 day ago

“It was straight forward and easy to compare different products.”

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Posted 2 days ago

“Expensive for what I got”

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Posted 2 days ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 1 day ago

“Was straight forward to use. Gave lots of quotes and I was very happy with the company I chose.”

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Posted 2 days ago

“Very pleased with the website and the ease of choosing my policy”

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Posted 2 days ago

“Easy to use”

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Posted 2 days ago

“Nothing wrong with Confused.com's service, rather the less than honest insurance providers not being fully upfront with prices they displayed, as they then offered added them as extras under different names, all of which appeared to be included into he MSE overview. Not super happy with how they did it, but that's where we are these days!”

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Posted 2 days ago

“Very pleased I used Confused.Com as I saved approx. £200 against the renewal quote from my previous insurers, and got better cover!”

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Posted 2 days ago

“I found the latest interaction very helpful. However, I got an invitation a few weeks earlier, to renew my existing insurance that had been negotiated through the platform very expensive.”

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Posted 2 days ago

“Had a few quotes and decided on a policy. The website kept crashing so I couldn't pay for the insurance. I decided to go to the insurance company direct and saved myself £50!”

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Posted 2 days ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover and I'm glad to hear you were able to arrange cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. If you encounter issues in future we’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 1 day ago

“Very easy to use and compare prices of different companies”

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Posted 2 days ago

“Didn’t take long to get sorted nice and quick”

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Posted 2 days ago

“My renewal notice from Churchill was £483. Tesco on Confused was £307 for the same details. What's not to like? Buying was easy and quick.”

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Posted 2 days ago

“Quick easy to understand, Just what I wanted 😁”

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Posted 2 days ago

“Good prices, easy navigation, no problems with this site 👌”

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Posted 2 days ago

“Very pleased with the responses.Was able to choose best one for my requirement at good price.Will certainly use again.”

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Posted 2 days ago

“Excellemt service”

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Posted 2 days ago

Confused.com - Home Insurance is rated 4.6 based on 65,417 reviews