Name: Confused.com - Home Insurance
Rating: 4.57

“You won’t pay me my £20 voucher although I have just purchased home insurance. You are using the excuse that I am using a different email, but I have used it before and you have always accepted it. In fact you have just emailed me on the very email that you won’t accept for my voucher claim !!! Funny people !!!”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Wouldn't let me do it online so had to do it over the fone with a company”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Can’t speak to a real person”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Chose the insurance company to purchase but not working, try several time, buy somewhere else. Very poor website.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. As we're a comparison website, we don't administer any policies or process any payments at Confused.com. Therefore, if you are experiencing any issues when attempting to purchase your policy, you should contact your insurance company directly and they will be able to help. You will find their contact details on their website. If you're having problems finding this information or would like us to contact the insurer on your behalf, please email us at, communications@confused.com and we will be happy to assist. I hope this helps.

Posted 2 years ago

“I insured my home insurance with Avviva but whilst it originally tracked with top cash it has not progressed further nor did I receive the Lidl or Halfords £20 voucher”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. So we can assist you further with this, please can you email our support team at, communications@confused.com? We look forward to hearing from you.

Posted 2 years ago

“Very poor selection of possible insurers was offered compared with an alternative site”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“Got lots of quotes - very low figures until you contacted the insurance company, who informed you that the figure quoted by confused.com was the VERY basic figure. This did not reflect the actual COST. VERY misleading.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“I couldn’t get it to go through to payment. I wasted hours trying to do it. And I couldn’t find a phone number so that I could do it with a real person.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. As we're a comparison website, we don't administer any policies or process any payments at Confused.com. Therefore, if you are experiencing any issues when attempting to purchase your policy, you should contact your insurance company directly and they will be able to help. You will find their contact details on their website. If you're having problems finding this information or would like us to raise this with the insurer, please email us at, communications@confused.com and we will be happy to assist. I hope this helps.

Posted 2 years ago

“Got no £20 gift after signing up. Completely misleading ad”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. So we can look into this for you please can you email our support team at, communications@confused.com? We apologise for any inconvenience caused and look forward to hearing from you soon.

Posted 2 years ago

“Our quotation wasn't honoured by the insurer and didn't include the bicycles and computers we had added. We have been backwards and forwards on the phone trying to rectify this all week.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“They want everything and give you nothing”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Trying to contact Curry's customer services was a joke. My mother was left without her washing machine for over 3 weeks, which was unacceptable. It has put me off purchasing any items through Curry's.”

Helpful Report

Posted 2 years ago

“I wasted time going through search and choose the company. Then went to site which took me through process until it came to payment. Each time it just shut down window. In the end I just gave up trying.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“awful on home insurance - only caters for a limited number of homes & customers”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Hi I had quotes to renew but when accessing the individual sites and updating and editing the quotes it stated there was a problem and I couldn't proceed this happened twice and so I could not renew my home insurance with confused .com”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Stop getting Confused, instead go "Direct" and cut out the "middle" rip-off merchants”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“filled in all the form for Hastings Premier house insurance including bank details. Had no email or notification from Hastings Insurance and when I checked there is no telephone number to contact them”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“You R confused. This is not Wayne Fuller phone?🤣🤣🤣”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“The results weren't that good. They were all very expensive and not from very many companies.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)

Posted 2 years ago

“too complicated”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews