Name: Confused.com - Home Insurance
Rating: 4.57

“First insurance application refused me for no reason thus ruining any subsequent application. SHOULD COME WITH A WARNING!!!!!!! Thanks a lot.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“Couldn’t complete with confused.com when it came to pay so had to go directly to Hastings to complete.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“I had chosen a new home insurance company but I had a good deal of trouble actually paying online. I did manage it eventually but it was not easy at all.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“Waste of time and no decent quotes!”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“The insurance I have been offered and have paid for was rejected the next day by the insurer who then told me I still had to pay a £55 fee to confused. Utterly infuriating and incomprehensible.”

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Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“If you love being bombarded with e-mails use Confused.com”

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Posted 2 years ago

Thank you for leaving your review. If you're having issues unsubscribing, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Although saga was reasonable price, the payment would not go through so had to resort to more expensive quote. Wasted so much time trying to sort out.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“The quotes were too high.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I’m sorry the prices you received are too expensive. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I hope this helps.

Posted 2 years ago

“Promised a gift and never got one.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“On completing the form and speaking to the recommended insurer, they were not able to help due to subsidence at the property. This subsidance is covered by a preious insurance policy claim which they are in process to cary out the work to the property.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“Upon recommendation and shown 5* rating, we proceeded with Onlinequote Direct which resulted in the most terrible experience ever: 1. we did not receive the policy documents despite correct email address (see below); 2. for several days, we could not reach anyone at Onlinequote Direct or our call was declined; 3. when we finally got in touch with them and wanted to cancel immediately, they asked whether they can send the documents to our email address. So they knew our email address all the time but did not send the documents despite the fact we had paid instantly. They then said it would cost us £30 to cancel, as stated in the documents we never received. 4. After the phone conversation, we received an email stating our policy would be cancelled after 2 weeks! By then we had queried with our bank to block the transaction but it had gone through already. We then queried their unacceptable behaviour, after which we received a refund minus £30. In summary, a terrible experience with a miserable provider.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“Tried to get house insurance and it didn't recognise the post code. I had to enter it manually (not a problem) and then after answering every question for 10 minutes my quotes came up but none were able to proceed because none of them recognised the post code. What a waste of time. Why did it make me enter it manually and then answer all the questions? Should have just stated 'postcode not recognised go elsewhere'.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Where is my cashback?”

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Posted 2 years ago

Hello, Thank you for your review. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“The reason I have given low scores is your site quotes one figure then when I have gone to take out insurance with the chosen company the price goes up by £50.00. My details are the same , I find this misleading and a total waist of time.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“I have renewed with Confused .com, but was very disappointed for 2 reasons. By the time , I had added on the appropriate necessities, the insurance premium , had gone up by £50!!!! Then I wanted to claim my £20 Lidl reward and it had disappeared from the site; so very dissatisfied!!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Quotes valid for too short a Time. Didn't save my quotes so had to input info again. Time consuming and results not great.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Quotes increased by £100 from one day to another. No other details changed”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Not good online price.It changes payment on online check out.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“It was not good ..”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“Not very much help”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews