Name: Confused.com - Home Insurance
Rating: 4.57

“Not easy to follow and the questions don’t match the insurers cover!”

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“Tried to complete purchase but would not accept on line and requested to telephone company waste of time”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“Didnt offer much of a selection within my price range. 99% of quotes were double what I was already paying.”

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Posted 2 years ago

Hello, Thank you for your review. As we're a comparison website, we don't administer any policies or process any payments at Confused.com. Therefore, if you are experiencing any issues when attempting to purchase your policy, you should contact your insurance company directly and they will be able to help. You will find their contact details on their website. If you're having problems finding this information, please email us at, communications@confused.com and we will find their contact details for you. I hope this helps.

Posted 2 years ago

“Quotes given did not cover my policy needs. Very poor”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“Could not find any alternative to Visa Pin system so deal not completed”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“I accepted a quote given by Confused which also said I was entitled to a reward. When I tried to claim the reward Confused said it was not valid even though I had accepted a Confused quote. I do not understand this so will not be using Confused again”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“Very disappointed with the website as it continues to raise the price of the insurance rather than provide a competitive quote. I did buy from Swinton but not at the prices quoted by Confused.com.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“Every quote i looked at would not let you proceed if you didnt agree Auto Rewnewal , in the end i stayed with my original company even though it was more expensive , knowing i would not be conned in the future.I really dont understand todays insurance industry they seem to want to penalise those who dont claim .”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“I do not understand how these comparison sites keep going. I used Confused for home/buildings ins. Answered all their questions. Decided which quote they sent is best for me, went through the process to pay. Would not accept payment, told me to call the insurer I had chosen as they had questions. Called them. Totalled over two hours and three calls with them. Insurance 'quote' from Confused was approximately £100 short. We had no anomolies. No refusals, or cancellations. Turns out, according to insurers, comparison sites only ask 'basic' questions, then quote on the answers to those. Insurers have many more questions, it is more in depth. Absolute waste of time using comparison sites, as they can only give a 'rough' quote based on the limited questions they are allowed or are set up, to ask. So the quotes they give have a high likelihood that they are not worth the time you spent doing them. As the actual quotes are nothing like them. Don't waste your time. Go direct to the insurer, which is where the comparison site sends you when you have been through their pointless rigmarole.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Couldn’t change the set parameters for the confused home insurance quote when transferred to insurance company.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Couldn't add medical equipment that needed to be insured, phoned insurance to add but wanted ridiculous high amount , so phoned my bank and and got insurance through them and it was cheaper than I was quoted by confused”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“Wasn't able to purchase the policy. The system was down, apparently.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Would not let me purchase my building insurance tesco would not let me after chosing the quote on line”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Prices quoted were higher in general than alternative compare site where I ultimately bought my home insurance through. Also some of the insurers that I had access to on other sites were not offering such beneficial pricing on Confused.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“Tried to pay twice, problem with website so not sure it's gone through???”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Link to buy didn't work and no customer support to help fix the issue”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Quoted 170 end quote over 300, way off target, admirals agent was very difficult to underdrand and very slow kept putting me on hold, I qas on the phone over 1 hour, very poor”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Tesco bank offer of insurance then it says offer not available at this time hence the zero rating”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Recommended on insurance which John Lewis refused to accept for no validreason”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“You can not give a price for policy and when try to buy get 20% higher price”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews