Name: Confused.com - Home Insurance
Rating: 4.57

“I have renewed my insurance with Hastings it was the best quote”

Posted 2 weeks ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 1 week ago

“https://collector.reviews.co.uk/confusedcom-home/new-review?textReview=true&reputation=no&token=x4itVO4VEVFJWbEHJgd9TMNFFUabE%2BGGPWmlQNbWG5%2ByPA1ez2ed6pa31NS0pl%2FStQCOMqIXzSF0opz3e2SR0PhHBxTuw9SAVWRTcRjw%2FEytBtFUuY8A0b6Xpb22H3fH&rating=&nps=0&l=en”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 week ago

“No one has ever asked me to recommend an insurance company. I think the likelihood is zero”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Ka, Confused.com Representative

Posted 1 week ago

“Confused. Com sent me a renewal for my insurance. It wasn’t a renewal it was a new policy and £700 more than renewing my existing policy. They served to confuse”

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Posted 2 weeks ago

Hello Simon, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 week ago

“It’s so misleading! An insurance price quote of £180 ends up being £380 when you enter your details and therefore doesn’t match your current provider at all. No point to it.”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“Insurance product was inaccurately described and an offence under the Sale of Goods Act 1979.”

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Posted 2 weeks ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 2 weeks ago

“I Went through with AA Platinum for home Insurance/Contents. If I would have gone through Confused it would have cost me further £120.00.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 weeks ago

“I didn’t receive the rewards for the insurance,”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Dan, Confused.com Representative

Posted 2 weeks ago

“The worst prices”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 weeks ago

“Confused no problem at all But One Call insurance appalling. never again. 👎🇬🇧👎”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“I entered my information on your website and was quoted a premium of £528.60. You transferred me to the insurer's website to conclude the transaction only for them to tell me the price would be £960.04. I have not proceeded with the transaction and am unlikely to us confused.com again. Michael Brooks”

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Posted 3 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 3 weeks ago

“I was not able to obtain a quote all the insurers that I tried would not quote on the info I was able to provide I have owned the property for over 50 years”

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Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you. Dan, Confused.com Representative

Posted 3 weeks ago

“It was not possible to finish the buying-procedure for home & content insurance due to failure of the homepage”

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Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 3 weeks ago

“I cannot buy the insurance I want it will not let me proceed This is on all the insurance companies, when I get to the payment page it says error please try later This is incredibly frustrating as I have to go through it all again I will lose my benefits with confused.com if I renew directly with the existing company”

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Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you. Dan, Confused.com Representative

Posted 3 weeks ago

“I placed my Insurance, after further searching, at 20% of the lowest price that you found”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 3 weeks ago

“I have tried to speak on live chat but left In an endless queue and email unanswered”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 weeks ago

“When I tried to enter the £20 promotional code online for Halfords auto centre it says code not valid. I'm not a happy customer.”

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Posted 3 weeks ago

Hello Keith, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 weeks ago

“I spent over 4 hours in 3 days trying to establish why you locked me out trying to pay for a new policy which failed time and again because I don`t have mobile telephone. I am 85 and have had a phone since 1964. At my age I don`t need a mobile phone never had. I will never ever try to do business with you and will tell my relatives and friends. Why don`t you state before starting the process " no smart phone take your business else where " ???????? Miss P Davies Well you certainly fooled me”

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Posted 3 weeks ago

Hello Penny, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 3 weeks ago

“I was promised monthly free drinks if I signed up. Which I did. No notification of how to claim my offer. I write 2 chat notes asking about my reward and never had a response. Very poor show…….”

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Posted 3 weeks ago

Hello Laila, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. I can confirm our normal response time is 3-5 days, if you have not received a reply following this and need further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 3 weeks ago

“Confused.com should be called totally confuseing”

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Posted 4 weeks ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 4 weeks ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews