Name: Confused.com - Home Insurance
Rating: 4.57

“not used so there is to be no review”

Posted 2 years ago

“Tried it, picked a candidate, clicked appropriate box, things worked up to the last little bit, but no connection made. Tried three time with same result. Waste of time!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Have used a comparison site in the past and was very pleased with the quotes. This time I put all the information requested in correctly got quotes that I was happy with and then when I checked the policy some of the details were incorrect. When I corrected the errors the quote went up by about £30.00 which really annoyed me.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Thought I had purchased my policy on 17/3/23 however no money taken out of my account which I only realised on the 14/4/23 so tried again. Again uninsured until today when it finally worked. Obviously ended up paying more than I was first quoted. Very annoying.”

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Posted 2 years ago

“i am sorry but i have to give you this mark as i dont agree with you dealt with my effort to insure my home”

Helpful Report

Posted 2 years ago

Hello Thank you for your review and I'm sorry to hear this has happened to you. I can see that you have recently emailed us regarding this issue, and a member of our support team responded to you on 17/03/2023. As such, if you would like to discuss this in more detail please let us know via this email chain and we will be happy to do so. I hope this helps. Corey (Confused.com Representative)

Posted 2 years ago

“Website ok. I went on to purchase my insurance from Saga via the confused website but when I tried to input my payment details the system would not allow it. I had to complete the purchase via the telephone.i therefore was unable to claim my free gift from confused.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Apparently my house doesn’t exist !”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Good service when contacted via Which.”

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Posted 2 years ago

Thank you for your review. I am glad to hear you received good service but, you have rated your review a 1 star out of 5. If there is anything we can help with, you can email us on communications@confused.com Corey (Confused.com representative)

Posted 2 years ago

“Got to stage to pay and got blown out”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“I fillex out everythingo”

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Posted 2 years ago

Thank you for leaving your review. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“I received an email from you stating that my policy for home and contents had run out that day, as I was on a week of 12 hour nights and had just got up ,I took out a new policy through you when it was not required, so I would not recommend you at all”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Absolute waste of time. Gave all my details to generate quotes, only to find that top 2 providers would not honour them and either failed to process payment or increased quote by 12% when attempting to buy.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Prices alter when you choose a company, Try to phone them and automated answering system doesn't work”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear that you've experienced these issues. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Your site referred me to a Broker who quoted a low price but then wanted me to contact them even though no details changed and the price went up by about 25%. When I use Confused.com I want to go straight to an insurer, your site loses all its value when it allows lowballing by brokers.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“The quotes supplied were based on "information we already have" and assumptions that were either inaccurate or very wide of the mark. Almost purchased a home insurance policy that did not include building cover before I realised just in time. It was only when I went back through my profile information I found all the errors. Not sure why they were so wrong, as most of this information i know and would never have guessed at, such as the year my house was constructed and how many bathrooms I have. And I have never ever asked for a contents only quote, so don't understand why this was what I was given If you are including "known" information in your queries, the customer should be able to confirm they are correct as none of this information was presented to me to check.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this has happened to you. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“insurer never contacted me after sending info. Gone elsewhere”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Keep getting reminders of my home Insurance due on the 26th March. Went with Tesco's as per quote but when selecting it, came back with this reply. "We are sorry, on this occasion we are unable to give you a Tesco Bank Home Insurance Quote" Going to their website to continue, I filled in another form of theirs which was nearly the same as I filled your form in, they came back with a quote of £138, obviously I didn't take up. I then selected the RAC policy quote, paid for it but the policy came through nothing like I had filled in. For a start it said I only had 6 rooms when I had filled in 2 bathrooms and 4 bedrooms plus 6 other rooms not including my integral garage, so I cancelled that and received a refund this morning. So it looks like to me your online form for quotations is really bad or these companies that give quotes are rubbish. So I will not be taking any quotes up from you, now and in the future. Have been taking out Home Ins for 60 years and never had a problem like this, I also have never claimed in my life.”

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Posted 2 years ago

Hello Barry, Thank you for your review and I'm very sorry to hear of the issues you've experienced when using our website. I can see that you have emailed our support team regarding this. As such, we will be in touch very soon to resolve the matter. I hope this helps.

Posted 2 years ago

“only two prices shown, second one I do believe was the next cheapest”

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Posted 2 years ago

“Could not get through to Confused.com despite trying on 3 separate occasions”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“I was about to renew My home insurance but could get the answers to my questions from esure so I paid £30 more and stayed with my old company”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews