Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,929 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,929 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my insurance then had to cancel as made mistake. Redid correctly and insurance co stole £50!!! I went through same company for insurance so stolen my money!!!! Disgusted.”

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Posted 5 years ago

“I thought I purchased insurance but no money has left my account yet and I've had no email confirmation, so I'm not sure whether I'm actually insured.”

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Posted 5 years ago

“We were given a quote for a policy but when we went to the insurers website, with the same answers, the quote increased by £200. Not surprisingly we did not take out the policy”

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Posted 5 years ago

“my history or a recent claim was not carried though to the LV quote - so the price in creased a lot when Ispoke to them total rubbish”

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Posted 5 years ago

“I found it difficult to make an accurate comparison between my renewing policy and the options provided by Confused. Slight variations in terminology and the levels of cover didn't help.”

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Posted 5 years ago

“Tried to arrange insurance 4 times and after going through to insurance company and typing in my details many times, the payment wasn't able to be taken, so have up in the end”

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Posted 5 years ago

“saga kept saying i already had insurance when it run out”

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Posted 5 years ago

“I was directed too confused.com by TopCashback because there was a £30 reward for combined contents and building insurance. After purchasing the product I then checked back into TopCashback - although the tracking was there the amount or transaction details had not been added to the TopCashback system so now I have to try and fight for that £30 - this is not an experience I will repeat and your site is therefore not a site that I will recommend.”

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Posted 5 years ago

“There's nothing to review about confused.com I have been a customer for many years and I don't get any sort of incentives to keep using the services. What is the point of me keep coming back? I don't understand what tangible things are you trying to improve on?”

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Posted 5 years ago

“Why wait untill the very last moment to tell me that they cant insure me , Because we are Have oil heating ?????”

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Posted 5 years ago

“Gave me a quote from a well known insurer that wouldn't insure my type of property - so wasted a full 45 minutes on the whole process. Insurer said they should never have quoted via Confused on a converted barn.”

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Posted 5 years ago

“Very misleading and vague questions about main residence and when property will be permanently occupied. Confusingly confused. Had to phone Sainsbury's Bank to resolve issue after taking out insurance.”

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Posted 5 years ago

“Put in all my details even that the house is timber and all they came with was for company's that don't insure timber houses”

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Posted 5 years ago

“I find all the sites have stupid questions like how much does it cost to rebuild your house. I hate looking at sick-making screens to get quotes and would rather speak to a friendly human in an office. The options never include my actual work or my reality. The stock answers lack choice or imagination. It says it is quick and it is never quick. The resources that go into the machines are bad for life on Earth. I detest the whole thing. Bring back a phone and a human in an office.”

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Posted 5 years ago

“A waste of time. I wanted home contents insurance and filled in all details but at end when i wanted to choose between home or home plus would not let me select my option. Tried everything but gave up. So wont try again”

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Posted 5 years ago

“Was not competitive”

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Posted 5 years ago

“Spoke to insurance and they said they would get back to me.....Nothing and the agent didn't know what she was doing.”

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Posted 5 years ago

“The insurance offered was no where near what I needed for my home and contents.”

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Posted 5 years ago

“I am very frustrated that when I make choices for example in contents insurance new of old and with no excess this is ignored similarly other options are ignored no doubt to keep the price down. Please don't treat the public like fools tell use the cost of what we have asked for.”

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Posted 5 years ago

“Unable to satisfactorily answer my question”

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Posted 5 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,929 reviews