Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.58

4.6 Rating 62,109 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 62,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not competitive”

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Posted 5 years ago

“Spoke to insurance and they said they would get back to me.....Nothing and the agent didn't know what she was doing.”

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Posted 5 years ago

“The insurance offered was no where near what I needed for my home and contents.”

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Posted 5 years ago

“I am very frustrated that when I make choices for example in contents insurance new of old and with no excess this is ignored similarly other options are ignored no doubt to keep the price down. Please don't treat the public like fools tell use the cost of what we have asked for.”

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Posted 5 years ago

“Unable to satisfactorily answer my question”

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Posted 5 years ago

“No responding were well”

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Posted 5 years ago

“Confused.com advertised a £15 gift voucher if an insurance policy was bought. This proved to be a lie. Advertising under false pretenses”

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Posted 5 years ago

“Would not connect me with the A A. Or answer my email”

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Posted 5 years ago

“Quotes given were incorrect and up to £50 discrepancy.”

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Posted 5 years ago

“I do not do recommendations. Sorry”

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Posted 5 years ago

“Ended up with policy that was not fit for purpose. This had to be cancelled. Company wanted to blame me and charge me when it was not my fault.”

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Posted 5 years ago

“in my case I itemised building work being carried out, but in most cases a generic policy quotation came back. If building work is noted then there should be a separate schedule clause”

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Posted 5 years ago

“Having looked for home insurance I got a quotation from LV. The question regarding flooding asked for rives lakes sea ect and stated no. However I phoned LV to clarify that although no claims were made, the garden had flooded. The agent left me on hold and clarified the position with the technical team. She iformed me that cover would be available. Immediately prior to buying the cover I again requested LV check the postal code to see if cover would be provided. The agent thiis time informed me that cover would not be given, and blamed the previous agent for getting the cover quote wrong. I asked which agent had gotten the quote wrong. She simply ended the chat conversation. Buying Insurance from an online source is risky particularly when the application form is ambiguous and the protocols used by the Insurance company are not followed by the staff bearing in mind that if the initial application is wrongly completed any claims will be denied. I will in future go to a broker with a human contact to discuss any ambiguities which may arise.”

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Posted 5 years ago

“want weekly visits for unoccupied home insurance it”

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Posted 5 years ago

“policy offered via email on confused at 2yr no claims on contents, so cancelled my existing, went to purchase policy as offered on confused only to find at insurer it was 3yr no claims; therefore I was not valid customer. Shoddy or con who knows.”

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Posted 5 years ago

“Gave me a quote but company would not back it up. Found cover on competitor site & booked cover online”

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Posted 5 years ago

“Details of home insurance claims put in and quoted without, several providers were put forward without taking correct information.”

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Posted 5 years ago

“To expensive”

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Posted 5 years ago

“Requested quotes for re flood, received online quotes, requested call back and nothing!”

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Posted 5 years ago

“Couldn’t speak to company I bought with”

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Posted 5 years ago

Confused.com - Home Insurance is rated 4.6 based on 62,109 reviews