Name: Confused.com - Home Insurance
Rating: 4.57

“If the home insurance you organised with AXA for me on the 24th.(approx) of March starts (as it should) on 03/04/2022,I shall be relieved. The button you sent to me to connect by 'phone to AXA, doesn't work. Ihave no policy no. or any means of contacting them. If I don't hear from you within two days, I shall contact Barclaycard!”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. In order for us to investigate this for you, please email communications@confused.com. Alicia (Confused.com Representative)

Posted 3 years ago

“I haven't received any communication regarding the reward that I should have got by purchasing the insurance through Confused.com”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you haven’t received your reward. Can you please email communications@confused.com so they can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“The site didn't register that I'd purchased insurance through it so I didn't receive my free gift.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you haven’t received your reward. Can you please email communications@confused.com so they can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“A total waste of time. Once confused had given me various quotes, I then went to accept them, but the price nearly doubled when confirming everything on their site.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. In order for us to investigate this for you, please email communications@confused.com. Alicia (Confused.com Representative)

Posted 3 years ago

“Quotes on confused.com are very mis-leading.The insurers always seem to find a way of bumping up the quote.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. In order for us to investigate this for you, please email communications@confused.com. Alicia (Confused.com Representative)

Posted 3 years ago

“Not impressed with reward voucher scheme, and cant comment on home insurance as although I have bought it I havent had requirement to use it yet. The reward scheme has too many steps to take advantage, and due to an issue with my system I've now lost the reward voucher. I wont be using Confused.com again or recommending them”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback and I’m sorry you haven't been able to use your reward. Can you please email communications@confused.com and we will pick this up as soon as possible for you? Ruby (Confused.com Representative)

Posted 3 years ago

“Needed building insurance for house got all the way to the end of the form and you don’t do it for second homes.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“I can see why it's called confused com”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“Waste if time. When you do a search it brings up a great price. However when you go to the insurers site to complete you realise that the policy quoted is for a lower. When you add price jumps up”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. I’m sorry your prices increased, if you would like us to investigate this for you, please email communications@confused.com. I’m sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“i was confused !!!! given a quote of 155 but went to look at it a few days later and had gone upto 166 and couldnt retrive the old quote even though it was still valid”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. As we are a price comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ruby (Confused.com Representative)

Posted 3 years ago

“Fed up every time I try to use the app to get a better deal it comes up that I am barred or my iPhone address is barred.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“Couldn't change the reward”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“The links didn't work & I ended up frustrated”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“I wanted cover outside the home and all the five companies you gave me did not do this. It would be better to tell me all your companies did not do this instead of sending them through to me. So not impressed.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“Once I had filled in the online questionnaire I chose to go with Admiral Insurance. I also chose to have the £20 pound Halfords Voucher, however I could not proceed any further so had to come out of Confused. Com and go directly to Admiral which meant I missed out on the Voucher.”

Helpful Report

Posted 3 years ago

Hello Jacqueline, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Was unable to pay for house lnsurance”

Helpful Report

Posted 3 years ago

Hello Stephen, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Not able to complete purchase Not happy”

Helpful Report

Posted 3 years ago

Hello John, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Lack of information”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“I purchased my contents insurance from performance direct which you listed in your results but after 6 days I am still waiting to receive my documents or any confirmation that I am insured. They took my payment on the same day. I assumed that Confused.com would have certain standards that the companies you recommend have to adhere to but apparently not. I am now out of pocket and still not insured. A very poor service, and not one I would recommend. I have tried to call them three times and emailed twice, I now have to try to get my money back.”

Helpful Report

Posted 3 years ago

Hello Bryn, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Efficient professional”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews