Name: Confused.com - Home Insurance
Rating: 4.57

“I didn't even finish the search and I'm getting emails!”

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. In order for us to investigate this for you, please email communications@confused.com Alicia (Confused.com Representative)

Posted 3 years ago

“I spent at least 3/4 of an hour obtaining a quote that covered all my needs, which came out at aprox. £148, however, after accepting and being transferred to the actual insurers website all sorts of items popped up as 'additional' which I am sure had already been covered in the original quote. When tallied up the total price to pay arrived at £220. The initial price quoted on Confused.com's website is only a 'come-on' to draw punters in.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. In order for us to investigate this for you, please email communications@confused.com. Alicia (Confused.com Representative)

Posted 3 years ago

“The system did not allow me to transfer to the insurance providers. As I have never made a claim on contents insurance I have decided to manage without it.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still require assistance, please email communications@confused.com and they’ll be happy to help. Alicia (Confused.com Representative)

Posted 3 years ago

“I will not use”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need any assistance, please email communications@confused.com Alicia (Confused.com Representative)

Posted 3 years ago

“Offer £20 voucher but you have to wait 14 days and faff about go get it. Ridiculous.”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“could not open an account - very confusing!!!!!”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“Provider cancelled my insurance and charged £35 without issuing any documents.”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, It appears the issue is with the insurer however if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“I have received no confirmation of cover from any of the insurers I have tried to bind cover with even though my bank has payment pending to be paid to insurers in particular Privilege Insurance and I then had an error while trying to bind another policy with LV”

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Posted 3 years ago

Hello, Thank you for your review. It appears the issue is with the insurers however, if you would like us discuss the details entered on Confused.com, can you please email communications@confused.com? I’m sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“Got home building and constents for 2 homes was supposed both off us was to get free gifts, but we are not, so not too happy”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry you have not yet received your reward. Can you please email communications@confused.com so we can look into this for you. Thanks again. Ruby (Confused.com Representative)

Posted 3 years ago

“Too much information to enter”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“Confused is the correct title. You provide a quote and when I click on it the price has increased, very iffy.”

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Posted 3 years ago

Hello, Thank you for your feedback. I’m sorry your prices increased, if you would like us to investigate this for you, please email communications@confused.com. I’m sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“Way way way too many emails reminding about taking out insurance when you already have done and through the website. Totally off putting would not recommend.”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“Did you purchase home insurance from Getsafe?”

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Posted 3 years ago

“Needed insurance said they would phone me back took 2 days which was to late”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“They directed me to an insurance provider called quotemehappy. Their premiums for house and contents were very good eg.v£230 for their essentials and just £232 for essentials plus. I opted for the plus. However their premium came through at £262 so I contacted confused.com They advised m e to contact quotemehappy. I have done this many times evenn send.ing them a screen shot of their advertised premium. Although my email says sent, they keep saying the screenshot has not been received. Surely they can check their records and see their advertised price at the time of sale.”

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Posted 3 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“Too difficult to edit poorly designed web site. Confusing to say the lesst”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“Left me confused with the lack of the parameters to get to what I wanted.”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“Rubbish wouldnt use confused.com again as worst advert on the tv ever”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“When I clicked through to the provider’s site, the deals were different to those shown by Confused. Waste of time.”

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Posted 3 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“I input my card details as fast as I could and the verification said something or other was too slow. I've also tried via a comparison site site told me there was a blockage. I tried to phone but all I got was a very lengthy menu questions none of which applied to me. Does your company not want my business? I'll try Sheila's wheels tomorrow!”

Helpful Report

Posted 3 years ago

Hello John, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews