Name: Confused.com - Home Insurance
Rating: 4.57

“I had a quote from ONE CALL ins,recomended,by CONFUSED.com.a complete waste of time,tried to accept the quote from ONE CALL,over a 2 day period,but without success.Gave up in the end,& went back to my last years ins co.IE FRESH,did the deal in about 10 minutes.I think the problem was with ONE CALL.who didn’t want to know.!!!!!!!!!.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so they can help you? Alicia (Confused.com Representative)

Posted 3 years ago

“Choice to suit all budgets and requirements.”

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Posted 3 years ago

“Wanted to insure through you Swinton would not accept payment”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so they can help you? Alicia (Confused.com Representative)

Posted 3 years ago

“Worked for me, and somehow inspires confidence.”

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Posted 3 years ago

“Offered a free voucher for buying policy - never received it.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you haven’t received your reward. Can you please email communications@confused.com so they can look into this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“I am still waiting for a £20 voucher which was advertised, but since I got insured I've not had one, or a response to my email enquiry. Can you please sort this for me?”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you haven’t received your reward. Can you please email communications@confused.com so they can look into this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“Emailed me quote (s) Could not work out how to actually purchase it Then you sent me the most confusing and convuluted set of instructions I did not even attempt it. What in god's name is up with a "BUY IT NOW BUTTON" I still have no house insurance . I bet you do not about it”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so they can help you? Alicia (Confused.com Representative)

Posted 3 years ago

“Already had Lidl app, but confused link didn't work. Disappointing and misleading offer. Will revert to ComparetheMarket in future.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com. Alicia (Confused.com Representative)

Posted 3 years ago

“Too difficult to claim a reward ,still trying 3 days later”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you haven’t received your reward. Can you please email communications@confused.com so they can look into this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“Very difficult to navigate.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com. Alicia (Confused.com Representative)

Posted 3 years ago

“Waste of time, The site passed incorrect/incomplete data to the insurer meaning that, when I had spent 15mins correcting it on the insurer's site, the premium changed significantly. Had I missed this, I would have risked having invalid insurance”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so they can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“cant get my reward faor useing you. what a con”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you haven’t received your reward. Can you please email communications@confused.com so they can look into this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“Sent me a reminder my houe insurance was due 30 Apr 22 so renewed o ly to find out my existing policy was nit dye util 20 Jul 22, not impressed!”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear this has happened. In order for us to investigate this for you, please email communications@confused.com. Corey (Confused.com Representative)

Posted 3 years ago

“I found the site really difficult! But finally accepted admiral insurance. But could no get an answer to my questions when I was on chat . I called them only to find they where not taking calls !! So opted for direct line”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had issues using Confused.com. If you do need help, please email communications@confused.com. Corey (Confused.com Representative)

Posted 3 years ago

“You promise a £20 voucher and then don't supply this. Misleading. I await your reply and more importantly the £20. Thankyou”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you haven't received your reward. In order for us to investigate this for you, please email communications@confused.com. Corey (Confused.com Representative)

Posted 3 years ago

“I was sent a quote for home insurance based on previous years details. This was sent three weeks before start date of the new policy. I went to buy the quote a week before the start date and the now revised quote had gone up +50%. There was nothing in the first quote to say that it was time limited and confused continued to send me reminders right up to renewal date quoting the lower price which was not going to be honoured.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. In order for us to investigate this for you, please email communications@confused.com. Corey (Confused.com Representative)

Posted 3 years ago

“I went through the all info to the quotation and then couldn't get on to the providers website through Confused and so went directly.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you would like help, please email communications@confused.com. Corey (Confused.com Representative)

Posted 3 years ago

“Price changed when switched to website. All prices higher than most competitors.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. In order for us to investigate this for you, please email communications@confused.com. Corey (Confused.com Representative)

Posted 3 years ago

“I struggled to get any guidance and I felt there was no support so i went to another provider”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com. Corey (Confused.com Representative)

Posted 3 years ago

“Supposed to get cash from Topcashback when confused confirms purchase. No nothing. False pretences. Why promise and then nothing. It seems to be confused about whether I purchased insurance. So confused. Com is just that.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. In order for us to investigate this for you, please email communications@confused.com. Corey (Confused.com Representative)

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews