Name: Confused.com - Home Insurance
Rating: 4.57

“Waited over 25 minutes on the phone gave up then emailed got a reply 5 days later went somewhere else!!!!”

Posted 3 years ago

Hello Keith, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“My daughter bought home insurance with Privilege through Confused.com and in the email didnt give a policy number so when i tried to claim my reward it wouldnt work has i didnt have a policy number and she also hasnt received any paperwork yet.”

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Posted 3 years ago

Hello Linda, Thank you for your review and I'm sorry to hear this. As we don't administer policies or process any payments at Confused.com, we don't have access to your policy details so I'm afraid we are unable to send you your policy documents. If you contact your insurance company directly, they will be able to help. You will find their contact details on their website. If you're having problems finding this information, please let us know by emailing us at, communications@confused.com and we will find their contact details for you. I hope this helps. Kathryn (Confused.com Representative)

Posted 3 years ago

“Great difficulty obtaining provider. Cannot reconnect with Admiral to make a payment!!”

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Posted 3 years ago

Hello Joan, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“When I tried to retrieve my home insurance quote the price jumped up dramatically and I was unable to get the quote I had saved”

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Posted 3 years ago

Hello Jean, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“I was so disappointed 😞 that having got confirmation that my enquiries to nat West home insurance regarding possible claims that although not followed up as a claim I was still penalised and my premium went up from £11.75 to £15.02 per month just because it was your policy to do that...... so unfair”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and we'll be happy to help! Corey (Confused.com Representative)

Posted 3 years ago

“I've had a quotation for home insurance followed by few emails in regards to the best price however when I clicked on the link to purchase, I was forced into a new quotation which was much higher price and the original quoted price has disseapeared. Smart way of thievery!! Stay away!”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and we'll be happy to help! Corey (Confused.com Representative)

Posted 3 years ago

“page expired and i lost all the info i had input”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and we'll be happy to help! Corey (Confused.com Representative)

Posted 3 years ago

“Ok and Similarto the opposition!”

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Posted 3 years ago

“I was sent a quote for £255 but when I made a couple of changes...the next days' date, removed some itemised expensive items the price jumped to over £400! Having removed the itemised items I would have expected the price to drop. I usually use Confused to buy insurance and I did end up buying from Policy Expert but not through Confused.com. Price....£205! I will now be thinking twice before using Confused again.”

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Posted 3 years ago

Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Corey (Confused.com Representative)

Posted 3 years ago

“we have a lot of trees and the form did not allow more than 5 we had to contact hastings to clarify the situation ie we have more than 5 trees hastings only cared needed to know 1 tree was within 5 meters”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and we'll be happy to help! Corey (Confused.com Representative)

Posted 3 years ago

“The problem is, the quotes are all wrong and when you click to proceed with a quote there are always mistakes that need to be corrected and the price is never the same as the first page quote because extras have to be added that were clicked on in the info provided at the very begining. If you have not changed house how can things change?”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and we'll be happy to help! Corey (Confused.com Representative)

Posted 3 years ago

“I found the exact insurance by the same insurance company on a different site for £150.00 cheaper.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Corey (Confused.com Representative)

Posted 3 years ago

“The prices quoted on the Confused website seemed appealing but when I actually went to the provider their price was almost double - certainly a lot more.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Corey (Confused.com Representative)

Posted 3 years ago

“I have tried to use confused again via TopCashback site. I have at least two purchases via this route fail to honour cashback or any other offer. I have made confused aware of this and they were to come back to me, unfortunately this has not happened. I tried again today to purchase another insurance product and that failed completely so was unable to even purchase. I am getting close to forget using.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and we'll be happy to help! Corey (Confused.com Representative)

Posted 3 years ago

“Results produced options that were not relevant.No point filling in a needs form. Went to Direct Line got great cover for a very good price.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you still need assistance, please email communications@confused.com and we'll be happy to help! Corey (Confused.com Representative)

Posted 3 years ago

“I took out a home insurance policy using your comparison quote and realised within hours (less than half a day)that I already had a policy.I rang the company called Thames bank and cancelled and they charged me £40 as admin fee and I explained to them that it was a genuine mistake and that I am not claiming from them anything as I already have a policy.They said I have clicked the terms and conditions with confused. Com and that they are entitled to charge admin fee. I sent an email to confused.com and got no reply. Also they deducted a day's insurance of another£53 for the day.I am still in touch with them regarding this.I lost a total of £93. This has left me feeling unhappy and that's why I have given a low rating.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Please could you email communications@confused.com and we'll be happy to help! Corey (Confused.com Representative)

Posted 3 years ago

“Your quotes changes every minute”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“Your system does not allow the customer to set the level of contents cover above a certain level, and so is useless....”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and we'll be happy to help! Alicia (Confused.com Representative)

Posted 3 years ago

“You can not speak to someone so if you are like me get something rong it's down to me and one call they couldn't be bothered”

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Posted 3 years ago

Thank you for leaving your review. I’m very sorry to hear you feel this way. If you still need assistance, please email communications@confused.com and we'll be happy to help! Alicia (Confused.com Representative)

Posted 3 years ago

“Your log in policy is so frustrating, tried over and over again to contacts the insurers but I couldn't because I've already got account with you, tried again using my original password, still couldn't do it because apparently it was wrong password, then I clicked 'forgotten password' made new password, still couldn't get through. I gave up in the end and didn't bother to get a policy.”

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Posted 3 years ago

Thank you for leaving your review. I’m very sorry to hear you had this issue. In order for us to investigate this for you, please email communications@confused.com Alicia (Confused.com Representative)

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews