Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,527 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not honour avios points”

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Posted 1 year ago

Hello Btissam, Thank you for leaving your review. I’m sorry to hear you haven't received your Avios points. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you, Btissam. Alicia, Confused.com Representative

Posted 1 year ago

“People have their own sources”

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Posted 1 year ago

Hello Michele, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“Visited your site and was transferred to the Swindon site where I purchased my home insurance. Not clear if this qualifies for your price promise or the rewards so confused is confusing.”

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Posted 1 year ago

“Easy to complete house description, plenty of options and some well known companies”

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Posted 1 year ago

Thank you very much for leaving us a great review. We highly appreciate your feedback. We hope to see you again soon! Alicia, Confused.com Representative

Posted 1 year ago

“The quote offered was not indictative of the actual quote offered by the insurers even though everything was disclosed”

Helpful Report

Posted 1 year ago

Hello John, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, John. We hope to hear from you soon. Alicia, Confused.com Representative

Posted 1 year ago

“I haven't recently purchased home insurance via Confused.com.”

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Posted 1 year ago

Hello Michael, Thank you for leaving your review. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“Not good”

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Posted 1 year ago

Hello Ali, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 year ago

“Good price”

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Posted 1 year ago

“I tried numerous times to purchase an insurance, and each time it wouldn’t let me pay. So won’t be visiting Confused.com again!”

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Posted 1 year ago

Hello Georgina, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ruby, Confused.com Representative

Posted 1 year ago

“Put all the relevant details in your quote yet certain things never transferred to to actual companies so things weren't right and used a different company, very very poor!”

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Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com? I’m very sorry for any inconvenience this has caused you, *Customer name*. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 1 year ago

“I've purchased from One Call but I'm unable to contact them back as I'm needing all of my policy paperwork sending to my home address as I don't have a printer to print off if you can get nick to me & let me know if this is possible I would really appreciate it”

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Posted 1 year ago

“Asked a lot of questions that didn't in the end seem to matter to the insurer. Sometimes there was a lack of nuance in the possible answers.”

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Posted 1 year ago

Hello Patrick, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 year ago

“It's rubbish”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 year ago

“Unable to purchase insurance online.”

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Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ruby, Confused.com Representative

Posted 1 year ago

“Apparently the quote was saved but I couldn't go back to its parameters. I don't know what I did wrong.”

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Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Corey, Confused.com Representative

Posted 1 year ago

“Only do online policy 99% of the population want there policy documents sent in the post to read and file away at there leasure..I only purchase from companies that are are compatible with my needs .not online”

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Posted 1 year ago

Hello Sonia, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. We have a wide variety of insurers on our panel some of which are online only insurers. If you would like postal documents, we would advise speaking to your chosen insurer before you purchase. I hope this helps. Corey, Confused.com Representative

Posted 1 year ago

“i completed an insurance transaction through confused.com and was asked to choose from 3 rewards. i chose their hello fresh option and now my bank account is £ 34 .00 lighter. hello fresh dismissed me completely when i contacted them. i tried to contact confused.com by phone, which is impossible. i will not use them again and urge others to follow.”

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Posted 1 year ago

Hello Thomas, Thank you for leaving your review. I'm very sorry to hear you had this issue with your HelloFresh reward. Please can you contact our rewards team via the contact form on our website so they can resolve this issue for you. If you're having trouble contacting them via the contact form, please email our support team on communications@confused.com so we can contact our rewards team on your behalf. I'm very sorry for any inconvenience caused, Thomas. We look forward to hearing from you. Alicia, Confused.com Representative

Posted 1 year ago

“conflicting data”

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Posted 1 year ago

Hello Stuart, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Kath, Confused.com Representative

Posted 1 year ago

“Can’t go directly to a specific insurance company”

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Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you. Kath, Confused.com Representative

Posted 1 year ago

“Filled in all the questions then when i rang to book they said they would not cover what a waste of time”

Helpful Report

Posted 1 year ago

Hello Gary, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. As we are a comparison website, we don’t administer any policies or process any payments at Confused.com. This is all done by the insurer's on our panel. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to look into this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Gary. We hope to hear from you soon. Kath, Confused.com Representative

Posted 1 year ago

Confused.com - Home Insurance is rated 4.6 based on 61,527 reviews