Name: Confused.com - Home Insurance
Rating: 4.57

“Link did not work, phoned directly instead”

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’re happy to hear you managed to phone them directly to get it sorted. Jess, Confused.com Representative

Posted 1 year ago

“Having spent the time completing all the relevant questions to get a home insurance and content quote, when I clicked through to Sky to buy the product I got a message "Sky Protect - Error - Sorry we are having technical difficulties, Unfortunately, we have not been able to proceed with your order, please try again later". I've tried 3 times since and still can't buy the policy. Annoying!”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 year ago

“I have ordered house insurance entered bank details and had no confirmation since”

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Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. Your confirmation will come directly from your chosen insurer. We would advise contacting them for further information. If you are still having issues and you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Corey, Confused.com Representative

Posted 1 year ago

“I was not happy with the process. I took the cover with tesco banking and it did not go through. I came back to the same page and it denied me the insurance. I dont know why.?? Then I went through tesco banking, and it went straight through. The comdused.com website to so long to input all data and then it did not work. What a waste of time. It would have saved me money if it went through. I lost £100 due to confused.com. Very upsetting and time wasting.”

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Posted 1 year ago

Hello Jewel, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 year ago

“Quotes came through: went to purchase: then said quote invalid…. Went elsewhere”

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Posted 1 year ago

Hello Adrian, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Kath, Confused.com Representative

Posted 1 year ago

“The quote on the confused.com website increased by approx £300 when I transferred to the Saga website???”

Helpful Report

Posted 1 year ago

Hello Joanne, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Joanne. We hope to hear from you soon. Kath, Confused.com Representative

Posted 1 year ago

“Failed to track on cash back - ants this was the only thing making more attractive than anywhere else.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. We're sorry to hear that you have experienced this issue with your cashback. As part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Kath, Confused.com Representative

Posted 1 year ago

“Every quote given was not the quote after a phone call. Your ‘reward’ is a joke.”

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Posted 1 year ago

Hello Mark, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Kath, Confused.com Representative

Posted 1 year ago

“confused was good but the 'free gift' was a misrepresented & ended up costing me money”

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Posted 1 year ago

Hello Leslie, Thank you for leaving your review as your feedback is really important to us. I’m very sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Kath, Confused.com Representative

Posted 1 year ago

“No cheaper than my broker despite you saying you could save 180£ your quote for less cover was £10 cheaper but over £40 more expensive than my broker with a 5⭐ company. I also tried to call them to clarify but no answer and also had problems logging in. I wanted to download all Ts and C's but could not see a way. No I have not purchased any new insurance yet as renewal as stated was 4th of Nov. I have now been asked 3 times to purchase as time is running out but this just makes you seem desperate. Not a good service at all and not as good as a broker I can easily speak to”

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Posted 1 year ago

“The £20 reward / top cashback has been a pain. Having to find someone to scrap the rubbish Halfords reward that loses £35 top cashback by having. Will use money supermarket or top cashback next time to avoid this snag”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. We'd like to look into this for you. Please could you email us on communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“I asked for home insurance but you turned me down”

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Posted 1 year ago

Hello Ronald, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“Because as I queried can’t renew using the quotes”

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Posted 1 year ago

Hello David, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“My browser is not compatible, and I can't update it. I had to use my phone's browser. I don't have enough space for another app. (All the other comparison sites work on my device)”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“The customer services at the first two companies you recommended, homeprotect.co.uk and admiralavayacs@admiralgroup.co.uk, did not wish to answer my queries about their policies offered via email and referred me to usage of the telephone to contact them. I therefore have taken my business to a company which was not recommended by confused.com.”

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Posted 1 year ago

Hello Derek, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Will not use again as I found I could get exactly same cover with same company for £15 pounds less”

Helpful Report

Posted 1 year ago

Hello George, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 year ago

“Filled out all my details also my credit card details also confirmed payment then nothing no correspondence so don’t know if I am insured or not no payment was taken but that doesn’t mean it’ll be taken when it’s due for but I’ll be keeping an eye just in case”

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Posted 1 year ago

Hello Peter, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“Very poor as no flexibility. I have more loos than they will insure. Why does the number of loos matter?”

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Posted 1 year ago

Hello Robert, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“It is totally unable to communicate with customers who have anything other than tick box inputs. It changed the price massively in under 24 hours despite saying it was valid for 21 days. It absolved itself from this fiasco by putting the responsibility on the insurance companies, which may be the truth, but then if it is, then what is the point of using the site?”

Helpful Report

Posted 1 year ago

Hello Malcolm, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Malcolm. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 year ago

“For no apparent reason you provided no quotes”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews