Name: Confused.com - Home Insurance
Rating: 4.57

“You were unable to quote me on my new property via you system. However when I asked for a quote on a standalone basis you did provide one. However this was very uncompetitive”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“Spent the time inputting my information, got the quotes then spent 2 days unsuccessfully trying to purchase the product but was unable to due to the website being ‘down ‘”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“renewal was cheaper, trying to claim the difference as per info on your site but keep getting fobbed off”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“Managed to get the insurance £5 cheaper going directly to the provider, so clearly doesn't do the service advertised”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“Good choices, but unable to make a purchase Confused”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“i could not proceed on the last page and couldn't understand why. No explanation on how to proceed.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“I went through all quotes. Took me an hour. When I picked a policy and put my payment details in there was a technical error and couldn't take my payment. I was very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Still waiting for quotes”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Promise rewards ,but conveniently cancel them”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“Ever since getting quotes I’ve had a problem getting my Cashback. When I linked from Confused to insurer and tried to retrieve quote I couldn’t, so I phoned them and bought the policy. Big mistake!!! It’s not recorded as a sale for Cashback. I’ve been arguing with Topcashback for 3 days. I’m going to have to cancel policy and start again, what a mess. No one is capable of sorting this simple problem.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“The initial quote from AXA was £359. When went to complete it rose to £700 plus. Spoke to AXA and they were more confused than me. Could not resolve issue. Went to next quote and purchased from them. Not happy.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“what you quoted to what the final figure had tripled”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“I usually use compare the market and will likely return to them.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“I was not able to get my reward. Several emails later no luck. However, the site is easy to navigate.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry you've experienced issues with your reward. Please can you email our support team at, communications@confused.com so we can assist you further with this? Thanks again and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Hassle from agent trying to up sell additional benefits when I phoned to advise on inaccuracy with documents”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Not such a large number to chose from”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Do not make recommendations to friends, if things go wrong then so can your friendship”

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Posted 2 years ago

“Since putting my details here for a quote I have immediately been inundated with spam calls.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can discuss this further, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Not able to complete with Policy Expert due to a glitch! so bought from another company”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Can't claim my reward voucher. Says its the wrong post code on the policy which it isn't Very poor feel let down”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews