Name: Confused.com - Home Insurance
Rating: 4.57

“The site was easy to use and I was pleased with the selection of different quotes. I chose one and made a purchase. Payment was taken immediately. However, I have received no correspondence whatsoever..not even an email. I also have received nothing with regards to the 2x £10 petrol vouchers. These were an attractive option, they did the job in reeling me in as a customer. What a shame that they did not materialize... Totally unimpressed and I will be leaving a review reflecting my dissatisfaction on trust pilot.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Far Two dear”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 year ago

“They suggested Tesco but when you go to Tesco's site it says we will not insure you - and don't give any reasons.”

Helpful Report

Posted 1 year ago

Hello James, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“I had the flat insured already and CONDUSED ended up sending me the same email regarding the same flat, I ended up buying insurance twice for the same property. Too confusing, as you try flogging quotes randomly and have no control over who bought what from whom. Now, one of insurers refused to give my money back, and I realised that I cannot claim from CONFUSED either.”

Helpful Report

Posted 1 year ago

Hello James, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Alicia, Confused.com Representative

Posted 1 year ago

“You failed to ensure I could claim the advertised reward for that transaction by omiting the company/product name from the dropbox on the reward claim page.”

Helpful Report

Posted 1 year ago

Hello Julian, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. If you're having trouble claiming your reward online, you can get in touch with our rewards team via the contact form on our website. I hope this helps! Alicia, Confused.com Representative

Posted 1 year ago

“Very Poor experience”

Helpful Report

Posted 1 year ago

Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“misleading company Intelligent Insurance”

Helpful Report

Posted 1 year ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“Innacurate quote”

Helpful Report

Posted 1 year ago

Hello Keith, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 year ago

“The price they found for me was over 4 times more than one I subsequently found.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 1 year ago

“Unable to access any of the payment pages for the quotes given”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you. Ruby, Confused.com Representative

Posted 1 year ago

“Disappointed that chose to renew home insurance through yourselves for the £20 gift, but then told can’t claim it as claimed it last year for the old policy. Feel a bit cheated.”

Helpful Report

Posted 1 year ago

Hello Ian, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 1 year ago

“It was just awful. In the end I had to do it over the phone - heaven help my phone bill!”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ruby, Confused.com Representative

Posted 1 year ago

“It is what it is”

Helpful Report

Posted 1 year ago

“Purchased via topcashback. This merchant still hasn’t upgraded yet the said amount into my account after over a week of waiting. Use them at your discretion. I shall Not use them again as trust has been lost.”

Helpful Report

Posted 1 year ago

Thank you for leaving your review. In the terms and conditions on the cashback website, it states that the cash back will not show in your account until within 90 days of your policy start date. Payment will take 4-6 weeks after this time. I hope this helps explain the matter. Alicia, Confused.com Representative

Posted 1 year ago

“easy to use promised a reward so iv asked for the car wash vouchers still not arrived do no I won't use you again or recommend you”

Helpful Report

Posted 1 year ago

“Confused.com lived up to its name, in that I ended up completely confused! Despite putting in my details carefully, it came up with several insurance policies which would have resulted in inadequate cover at best, or at worst me being completely uninsured. The problems lie in the way the confused.com system interacts with the insurance company systems. Had I not checked the policies proposed carefully myself (something that I'm pretty sure a lot of people don't bother to do, as the most prominent option is simply "buy policy") I would have been lulled into a false sense of security and would have paid for a policy that didn't cover my property. There must be a lot of people around the UK who have done this, and who are therefore uninsured.”

Helpful Report

Posted 1 year ago

Hello Chris, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com? I’m very sorry for any inconvenience this has caused you, Chris. We hope to hear from you soon. Alicia, Confused.com Representative

Posted 1 year ago

“Unable to purchase home insurance.”

Helpful Report

Posted 1 year ago

Hello Catherine, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you, Catherine. Alicia, Confused.com Representative

Posted 1 year ago

“High rise in my particular insurance and I’m sure in many of your other customers. My daughter telephoned your company regarding the increase but basically the reply was that’s what it cost, tough. My loyalty or others doesn’t seem to matter. Poor relationship with existing customers.”

Helpful Report

Posted 1 year ago

Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 1 year ago

“It took over a hour to sign up for house insurance the website is a waste of time. The best offers were not available. CT7”

Helpful Report

Posted 1 year ago

Hello Erc, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you, Erc. Alicia, Confused.com Representative

Posted 1 year ago

“Less expensive to go directly to the cheapest insurance company offered- thank you for the recommendation”

Helpful Report

Posted 1 year ago

Hello Eric, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews