Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,528 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,528 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not clear/ could not pay premium of 202 GBP AS QUOTED ENDED UP PAYING 238 GBP”

Helpful Report

Posted 1 year ago

Hello Kansuparsad, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Kansuparsad. We hope to hear from you soon. Kath, Confused.com Representative

Posted 1 year ago

“Tried to contact two insurance providers ,ensure and shelagh wheels with phone numbers on there Internet Web site,and was unable to contact both of them very poor services not happy,still looking for buildings and contents insurance.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You should be able to find the details of alternative ways to contact each insurer on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Kath, Confused.com Representative

Posted 1 year ago

“Very confused 😂”

Helpful Report

Posted 1 year ago

Hello Larratt, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Kath, Confused.com Representative

Posted 1 year ago

“You promise a reward after buying through you, but I can't choose my address because it doesn't exist and I can't add it manually and therefore can't claim my reward. This failure in the product needs to be solved immediately, otherwise, you could incur false advertising easily and break the law.”

Helpful Report

Posted 1 year ago

Hello Marc, Thank you for leaving your review. I am sorry you are having issues claiming your Confused.com Reward. Please be assured this is not the experience we want for our customers. We would like to look into this for you as a matter of priority, therefore can you please email communications@confused.com? I’m very sorry for any inconvenience this has caused you, Marc. We hope to hear from you soon. Kath, Confused.com Representative

Posted 1 year ago

“The 'Reward' is a total con - if you don't reveal your code within a certain time it is no longer valid - I was on holiday and missed this by five days - absolutely disgusting!”

Helpful Report

Posted 2 years ago

Hello James, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 2 years ago

“Not competitive. Not what I wanted. I chose another provider. So Confused.com this response is not what you wanted to read. Tough. This is my experience.”

Helpful Report

Posted 2 years ago

Hello Rodney, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Kath, Confused.com Representative

Posted 1 year ago

“I spent 2 hours battling with this site - broken links, disappearing info, quotes bouncing up and down. Yes, I bought insurance from Sky Protect, but via a different comparison site. The same thing happened last year.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. I'm sorry to hear have not had a positive expereince using Confused.com. If you would like to provide us with further information on how we can improve our website, please email communications@confused.com. Ruby (Confused.com Representative)

Posted 2 years ago

“Web page was unusable when trying to set up car insurance.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. I'm sorry you are having issues using our website and we would like to assist you. Please can you email communications@confused.com. Ruby (Confused.com Represenative)

Posted 2 years ago

“You are so busy building up the special rewards. I have just been rejected by 'Hellofresh' as being out of date although I emailed them one hour after your email to me. A huge scam, so couldn't recommend you to any friend or even . Very disappointed with your behaviour”

Helpful Report

Posted 2 years ago

Hi David, Thank you for your review. I'm sorry to hear of your experience with one of our reward partners and we would like to resolve this for you. Please email communications@confused.com. Ruby (Confused.com Representative)

Posted 2 years ago

“i contacted yourselves in an effort to obtain a competitive quotation for both home and contents Insurance you recommended MBNA and i spent all weekend trying to make sense of your web site. I eventually contacted MBNA Direct and was able to set-up cover. i would inform you IT IS A QUESTION OF ONE SIZE DOES NOT FIT ALL when dealing with older customers who may not be computer literate. John.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I'm sorry you feel this way about our website and if there is anything you think needs improvement, please email us at communications@confused.com. Ruby (Confused.com Respresentative)

Posted 2 years ago

“No review”

Helpful Report

Posted 2 years ago

“In theory, it is simpler to do all this on the Internet, theoretically saving time. It may be to you, but as a senior citizen it is hard work. There is no phone number to discuss things like the amount of incidental costs following a heretical accident etc. My age is 88 and it is very stressful trying to organise insurances. I found a person who runs a company as a branch of a major one, and it was so much easier that way.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review and I'm sorry to hear of your experience on our website. We are glad that you managed to arrange your insurance but if you have any further queries please email communications@confused.com. Ruby (Confused.com Representative)

Posted 2 years ago

“All the companies you showed me all said they would insure a flood risk property. None of them would when I spoke to them. Misleading and a total waste of my time”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. We are sorry to hear you did not find a quote that fit your needs. We would like to look into this for you, can you please email communications@confused.com. Ruby (Confused.com Representative).

Posted 2 years ago

“Tried to buy from admiral after using confused.com but wouldn’t work online”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. It sounds like you were having trouble with the Admiral website, we would recommend contacting Admiral directly to complete your quote. If you are still having issues, please contact us at communications@confused.com so we can assist you. Ruby (Confused.com Representative).

Posted 2 years ago

“Very expensive quotes as compared to other comparison websites. I won't recommend this website to others. As the name of this website suggested, it makes people more "confused" when people are supposed to get a cheap quotes.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. As we are a comparison service rather than the insurer, we do not calculate the prices however we are sorry we have not found a competitive price for you. If you need any further assistance, please get in touch at communications@confused.com. Ruby (Confused.com Representative).

Posted 2 years ago

“Premiums quoted were less than insurers wanted if/when requirements and covers were confirmed i.e. loss leader sell-up tricks”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“Frustrating. Trying to change certain things, hopeless”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Cash back for confused.com does not track”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“Got a quote on confused site, went to pay on recommended site , price not available”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“You were unable to quote me on my new property via you system. However when I asked for a quote on a standalone basis you did provide one. However this was very uncompetitive”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,528 reviews