Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,747 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have made it difficult to get my reward. I have tried to get help, but you have been most unhelpful. Customer care is non existent.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com and I will be happy to look into this for you. Ruby (Confused.com Representative)

Posted 4 years ago

“The Shell fuel voucher is impossile to use, if received at all.”

Helpful Report

Posted 4 years ago

Hello Peter, Thank you for your review. I'm very sorry to hear that you have experienced issues when redeeming your Shell Go reward. If you would like us to look into this further for you, please email our customer support team with the full details of your query at, communications@confused.com. I look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 4 years ago

“After completing all the details online I had to call and they then wasted more time going through every question I had already completed. It was no surprise at the end that the price offered was not available, well it was if I didn't want subsidence and flood cover if I did then the price would have been over £660”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback and I'm very sorry to hear that you experienced these issues. If you would like us to look into this further for you, please email the full details of your query to our customer support team at communications@confused.com. I look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 4 years ago

“I thought I was dealing with Go Compere and I finished up with Confused.com I am completely confused. I thought I had bought my insurance from Swinton Classic but that is not the name of the company I am insured with. What is going on. The quote was given but after I had agreed to a price the price was almost immediately offered at a lower price. I am not happy. C.Coles”

Helpful Report

Posted 4 years ago

Hello Christopher, Thank you for your review and I am sorry you had issues with the process. Can you please email our customer support team on communications@confused.com with the full details of your query and they can assist further. Thank you.

Posted 4 years ago

“Found cheaper insurance for my house somewhere else”

Helpful Report

Posted 4 years ago

Hello Martin, I’m sorry the prices you received are too expensive. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I hope this helps.

Posted 4 years ago

“process failed, found better deal elsewhere”

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Posted 4 years ago

Hello Amjed, Thank you for your review and I am sorry you had issues with the process. Can you please email our customer support team on communications@confused.com with the full details of your query and they can assist further. Thank you.

Posted 4 years ago

“Was not happy when asked to provide an valuation for my watch (which is insured as new for old). The explanation was that it was over £10k - this was not clear when taking the insurance out - in short there would not have been a payout had the watch have been stolen.”

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Posted 4 years ago

“other sites are more competitive.”

Helpful Report

Posted 4 years ago

Hello Dennis, I’m sorry the prices you received are too expensive. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I hope this helps.

Posted 4 years ago

“rotes were not applicable to me”

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Posted 4 years ago

“You connect me to an Agent and I want a Provider. I think I am buying an agreed contract but the provider changes it after I have paid - not acceptable”

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Posted 4 years ago

Hi Robert, I am sorry that this is happening when you are trying to purchase your policy. Can you please email our customer support team on communications@confused.com with the full details of your query and they can assist further. Thank you.

Posted 4 years ago

“Very poor”

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Posted 4 years ago

“I never received any voucher or correspondence about it”

Helpful Report

Posted 4 years ago

Hi, Can you please email our support team on communications@confused.com and they will be able to look into this for you. Thank you

Posted 4 years ago

“No better or worse than other websites funded by marketing”

Helpful Report

Posted 4 years ago

“Great to use site. Not been offered the £20 reward that you advertise”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. I’m sorry to hear you have experienced these difficulties. If you would like us to look into this for you, please email communications@confused.com. I’m sorry for any inconvenience caused. Kathryn (Confused.com Representative)

Posted 4 years ago

“Quote was not accurate and was more expensive than other comparison websites”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback and I’m sorry to hear you feel this way. As we are a comparison website, we don’t calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. Please could you email our support team at communications@confused.com with further information on the details that weren’t accurate on your insurance quote and a member of our team will be happy to look into this for you. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 4 years ago

“Really useless website. Information not getting transferred when taking quote then incorrect prices comes then you check to enter correct information and price just increase despite shouldn’t effect price”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. I’m sorry your prices increased, if you would like us to investigate this for you, please email communications@confused.com. I’m sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“HASTING INSURANCE BUY ON LINE WASTE OF TIME SPENT 1 HOUR TRYING TO BUY INSURANCE ON LINE”

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Posted 4 years ago

“Unable to access Post Office website!”

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Posted 4 years ago

Hello, Thank you for your review, I’m sorry you had trouble using our website. We are unaware of any site errors so we would appreciate if you can email us the issues you were having. Please email these details directly to communications@confused.com. Once again, I’m very sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“I wrote to you a week ago (on your webmail) regarding your listing of the Halifax home insurance. Basically, it is not clear that Halifax do NOT include a detached garage in the structures basic insurance. No one else seems to do this other than Lloyd's who underwrite the Halifax. I could get hold of either of you, neither you or they send a confirmation email with the policy. This means I had to wait for your reply which I havnt had or the halifax paper docs which came Saturday which hides this fact several pages in and for which there is conflicting info. Check your insurance with Halifax folks. It does NOT include detached garage.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“It only provides an indication as you ask for post code very early on it is very annoying to complete the whole process only to be told at the end that a company will not quote for yours long winded waste of time”

Helpful Report

Posted 4 years ago

Hello Paul, Thank you for your review. I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,747 reviews