Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,756 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Post office said they would E-mail my quote but never did so went to other provider and got better deal.”

Helpful Report

Posted 4 years ago

Hi Lawrence, Thank you for your review. Once you complete the quote form on Confused.com, you can then view all the quote on the 'Results' page. You can also retrieve your quotes in your Confused.com account. However these are not sent via email. Can you please email us at Communications@confused.com with further information so we can look into this? I hope this helps.

Posted 4 years ago

“your £20 rewards claim is not simple or straightforward at all. If you do not simply provide the rewards with a simple click, potential customers will have little confidence in you for the future (believing it is all gimmicks and just a way to entice you onto your site).”

Helpful Report

Posted 4 years ago

Hello Chiu, I'm sorry to hear you had trouble claiming your Reward. Can you please email us at Communications@confused.com and we can help you obtain your Reward. I hope this helps.

Posted 4 years ago

“Confused is great but in this instance the Nationwide policy offered wasn’t clear that it was only available to existing insured Nationwide customers, and I only found out when trying to pay.”

Helpful Report

Posted 5 years ago

Hello, Thank you for the review. I'm sorry to hear you were unable to purchase your home insurance quote with Nationwide. Can you please email us at communications@confused.com including your full name, date birth, postcode so we can investigate this for you. Once again, I'm sorry for any inconvenience caused.

Posted 4 years ago

“AS YOU GIVE ME A LOW QUOTE AND THEY DO NOT WANT ME BECAUSE i DO NOT HAVE A MOBILE PHONE YOU DID NOT BOTHER TO DO CHECK ON THEM”

Helpful Report

Posted 5 years ago

Hi Ian, Thank you for the review. I'm sorry to hear you were unable to purchase your home insurance quote. Can you please email us at communications@confused.com including your date birth, postcode and the name of the insurer you were trying to purchase with so we can investigate this for you. Once again, I'm sorry for any inconvenience caused.

Posted 4 years ago

“I have purchased insurance (higher grade £165.23) from Admiral ins your recommendation, the payment has gone thru bank but no confirmation from you or Admiral leaving me CONFUSED”

Helpful Report

Posted 5 years ago

“Total waste of time after received the quote you can connect to provider tried 50 to60 time at least”

Helpful Report

Posted 5 years ago

“Through Confused.com I decided to go to Intelligent Insurance. As my circumstances have changed due to Covid-19, I entered the new details and submitted, checked my application and paid (a very high premium, but I thought this was because of my changed residential details). Intelligent Insurance then sent me the policy documents which didn't reflect what I had put on my application form at all, and didn't give me the cover that I needed. I contacted them via their chatline. The woman on the chatline was no help. She seemed to think that I had re-submitted the details held by Confused.com from last year, but this wasn't the case - I'd submitted new details reflecting my current situation. Eventually I told her that I wanted to cancel the policy and get a refund. She then charged me £50 for the cancellation - which I see as adding insult to injury, since they'd sent me an incorrect policy in the first place.”

Helpful Report

Posted 5 years ago

“Promised Halfords rewards but received nothing.”

Helpful Report

Posted 5 years ago

“The quote was competitive. However the preferred company did not call me back as promised.”

Helpful Report

Posted 5 years ago

“Difficulty making contact with insurance company over payment arrangements. Had to get my bank to cancel. Went to my previous company instead.”

Helpful Report

Posted 5 years ago

“not confused fault but cant look at insurance a couple of months in advance”

Helpful Report

Posted 5 years ago

“Not reliable”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review and I’m sorry to hear that you feel this way. Please could you email our support team at communications@confused.com with some more information so we can look into this for you. Corey (Confused Representative)

Posted 5 years ago

“my quote was for £101 pa from the company quote was for £`116 higher than existing l”

Helpful Report

Posted 5 years ago

“I paid for my home insurance on 20th July 2020 but have not received a policy number. I have emailed several times. please investigate My name Lidia Delgado 22 poets court Harpenden AL5 5EW £50.18 taken out of my account but no policy from admiral thank you. also still waiting for my Now tv subscription which I haven't received yet.”

Helpful Report

Posted 5 years ago

Hello Lidia, Thank you for your review. Please could you email our support team at communications@confused.com and an agent will be more than happy to look into this for you. Corey (Confused Representative)

Posted 5 years ago

“Too many emails after a quote”

Helpful Report

Posted 5 years ago

“Insurance company wanted £50 more than Confused.com quoted. Waste of time”

Helpful Report

Posted 5 years ago

Hello Richard, Thank you for your review and I’m sorry to hear that you experienced these issues. If you would like us to look into this further for you please email our support team at communications@confused.com. Corey (Confused Representative)

Posted 5 years ago

“You need to check where a postcode is a possible flood risk , not at all impressed”

Helpful Report

Posted 5 years ago

“Nice prices till you dig into the small print.”

Helpful Report

Posted 5 years ago

“Terrible set up”

Helpful Report

Posted 5 years ago

“Good page out in the market”

Helpful Report

Posted 5 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,756 reviews