Name: Confused.com - Home Insurance
Rating: 4.57

“The Confused.com quotes were misleading as both options I followed through were not able to contimue/proceed with a quote. The notice did not give reason why, just directed me to a broker –whose quote came out almost 4x the Confused.com quotes I'd followed through.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“What I was getting did not match up with what I was promised. Couldn’t get hold of the Insurer. Now left with nothing.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. I’m sorry your prices increased, if you would like us to investigate this for you, please email communications@confused.com. I’m sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“Could not get insurance as it said session expired every time i went to log in to my account”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I’m sorry you had trouble using our website. We are unaware of any site errors so we would appreciate if you can email us the issues you were having. Please email these details directly to communications@confused.com. Once again, I’m very sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“I tried numerous times to buy home insurance through the blue light card link with confused.com. Every time I got to the final section to pay the link wouldn’t work. Very frustrating. In the end I bought my home insurance through ‘Go compare’ as the link for confused.com just would not work. Very disappointing!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“Tried several times to select the insurance company. Link took me to company sites but kept failing to transfer data. Eventually had to re-enter everything directly to end up with a different price.”

Helpful Report

Posted 4 years ago

Hello and I am sorry that you had issues purchasing insurance. If you would like a member of the team to look at this, please email us at communications@confused.com.

Posted 4 years ago

“Halfway through the process Halifax, to whom I had been directed shut out the buildings part . The site did not tell me so I purchased a totally unsuitable insurance. after a rigmarole with my phone got it cancelled , Go compare should not carry crooked sites.”

Helpful Report

Posted 4 years ago

Hello Richard, Thank you for your review and I am sorry you had issues purchasing insurance from our partner. If you would like us to look into the issue for you please email a member of the team on communications@confused.com.

Posted 4 years ago

“No better or worse than similar websites”

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Posted 4 years ago

“Took several attempts to open the attached quotes. When they did open the More Than quote I wanted to purchase wouldn’t let me enter a start date. Tried this several times also and then gave up.”

Helpful Report

Posted 4 years ago

Hello Barry, Thank you for your review and I am sorry you had issues purchasing your quote. If you email a member of the team at communications@confused.com we will be able to help.

Posted 4 years ago

“Rewards are dangled as an incentive but, couldn't get through the process of getting them, so left disappointed.”

Helpful Report

Posted 4 years ago

Hello and I am sorry that you have had issues claiming your reward. If you email the team at communications@confused.com we will be able to help you.

Posted 4 years ago

“still waiting after 2 days for a link to my email”

Helpful Report

Posted 4 years ago

Hello David, thank you for your feedback. If you have not received your password resent link, please email communications@confused.com and a member of our support team will be happy to help you reset your password. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 4 years ago

“I will be very unlikely at present to make a recommendation to confused.com because I have been using this site for some years now and all three of my friends accounts are not accessible, technical support has been contacted and the problem is still outstanding we are not able to access our accounts.”

Helpful Report

Posted 4 years ago

Hello Kevin, thank you for your feedback and I’m sorry to hear you have had trouble accessing accounts. If you email our support team at communications@confused.com, a member of our team will be happy to look into this for you and help you gain access to your accounts. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 4 years ago

“A range of Alice in Wonderland prices Intelligent Insurance in particular.”

Helpful Report

Posted 4 years ago

Thank you for your feedback and I’m sorry to hear you are unhappy with your prices. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)

Posted 4 years ago

“I am in communication with Confused .com now because the rewards for purchase house insurance is very nice but I have been trying for weeks to get The £20 petrol voucher but they make it almost impossible on line.”

Helpful Report

Posted 4 years ago

Hello David, I’m sorry to hear you had trouble obtaining your Shell reward. If you contact our customer support team at communications@confused.com, they will be happy to look into this for you. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 4 years ago

“Not really any cheaper than original renewal prices”

Helpful Report

Posted 4 years ago

Hello Shirley, I’m sorry the prices you received weren’t competitive. As we are a comparison website, we don’t calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)

Posted 4 years ago

“requested to speak to an agent because I had multiple questions. i was informed the telephone lines were down and could only get feedback via on line and would have to refer to the insurers policy document.”

Helpful Report

Posted 4 years ago

Hello James, I’m sorry to hear you’ve had this issue with the insurer. As this error is not on our end, you will need to contact the insurer directly via their contact page. If you would like our customer support team to pass your email to the insurer on your behalf, please email our team at communications@confused.com Alicia (Confused.com Representative)

Posted 4 years ago

“Promised a call back by provider Never happened poor”

Helpful Report

Posted 4 years ago

Hello Simon, I’m sorry to hear you haven’t received a call back from the provider after it being arranged. You can find the providers contact details on their website. If you have trouble finding this information, please email our customer support team at communications@confused.com and they will be happy to help find this information. Alicia (Confused.com Representative)

Posted 4 years ago

“Performance Direct offered the cheapest price which I opted for. When I called the provider they went through all the questions i had answered on the original confused submission. Then I was asked if I had any outbuildings which would cost more than £30k to rebuild. I said that I had a garage which I did not know how much it would cost to rebuild but it would probably be more than £30k, in which case, I was told, the price for my house insurance would be an additional £36, I think it was. When I queried it, saying that the question of out outbuildings had not arisen in the original questionnaire, the operator said that she had to look at another provider and that Performance Direct were only a broker, which is not what the company name suggests.”

Helpful Report

Posted 4 years ago

Thank you for your feedback and I’m sorry to hear you experienced this issue. Please could you email our support team at communications@confused.com with the insurers name and details of the change, including the price change, and a member of our team will be happy to help. We look forward to hearing from you. Alicia (Confused.com Representative)

Posted 4 years ago

“i was promised £20.00 cash back which i did not get”

Helpful Report

Posted 4 years ago

Hello, I'm sorry you haven't received your reward yet. Can you please email communications@confused.com and we will look into this for you? Thank you Ruby (Confused.com Representative)

Posted 4 years ago

“I have emailed customer service regarding the £ 20 reward and they have yet to reply. In this day and age people shouldn’t have to wait three days for a reply.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. I'm sorry you haven't received contact from us yet. Can you please email communications@confused.com and I will be happy to pick this up for you. Ruby (Confused.com Representative)

Posted 4 years ago

“The company you chose to obtain a quote website was not Working. But no one At confused .com could be bothered to check what I was saying not their job !!!!!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, I’m sorry you had trouble using our website. We are unaware of any site errors so we would appreciate if you can email us the issues you were having. Please email these details directly to communications@confused.com. Once again, I’m very sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews