Name: Confused.com - Home Insurance
Rating: 4.57

“Asked for a call back on my case none came!”

Posted 4 years ago

Hi, I am sorry if you had a bad experience on the website. If you email our customer support team on communications@confused.com with the full details of your query they can assist further. I hope this helps.

Posted 4 years ago

“Poor. Policies selected did not meet requirements in information provided for search.”

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Posted 4 years ago

Hi, I am sorry if you had a bad experience on the website. If you email our customer support team on communications@confused.com with the full details of your query they can assist further. I hope this helps.

Posted 4 years ago

“Terrible experience. Thought I’d organised through Confused and payment made. Contacted the insurer direct and the policy hadn’t been registered. Had to organise on the ‘phone there and then and make a further payment. The original wasn’t debited in the end, but Confused certainly was just that: and according to the insurer, I wasn’t the first to experience the same problem. Will not use this site again.”

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Posted 4 years ago

Hi, I am sorry if you had a bad experience on the website. If you email our customer support team on communications@confused.com with the full details of your query they can assist further. I hope this helps.

Posted 4 years ago

“Tried to get help with this - got nothing”

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Posted 4 years ago

Hi Fiona, I am sorry you had issues with the website. If you email our customer support team on communications@confused.com they will be able to help. I hope this helps.

Posted 4 years ago

“NEVER GOT AS FAR AS A QUOTE . I WAS UNABLE TO FOLLOW THE ONLINE APPLICATION”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“lockrd out of site before i begin”

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Posted 4 years ago

Hello Kevin, Thank you for your feedback and I'm sorry to hear that you have been experiencing these issues. If you would like us to look into this for you, please can you email our customer support team at communications@confused.com? I hope this helps. Kathryn (Confused.com Representative)

Posted 4 years ago

“got better deals from other companies”

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Posted 4 years ago

Hello Catherine, Thank you for your feedback. It is important to note that as we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. Therefore if you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I hope this helps. Kathryn (Confused.com Representative)

Posted 4 years ago

“Less hassle than other comparison sites”

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Posted 4 years ago

Hello, Thank you for your review. If you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“asking for a review when policy just started and not had to contact anyone yet is poor. Lets see if the offer happens also as the first one didn't arrive.”

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Posted 4 years ago

Hello, Thank you for your review. I’m sorry you feel this way about Confused.com, if you have any queries please don’t hesitate to email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 4 years ago

“Having given me quotes - on form I had put that I run a business from home- I attempted to process to pay, only to get message that I had to phone, and not proceed. Spoke to customer service person, who said that the company did not offer such cover. Not what I wanted to hear at 1655 on a Friday- frantic call to existing provider to take out cover with them again. Not impressed”

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Posted 4 years ago

“didn't beat my existing quote.”

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Posted 4 years ago

Hello and thank you for your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I hope this helps.

Posted 4 years ago

“I used Confused to by insurance, I was drawn to the £20 voucher for dominos, it took ages to arrive and then it had a really short date on it and lapsed 10 days before I wanted to use it. If you are going to use reward make it usable.”

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Posted 4 years ago

Hello Charlotte, Thank you for your feedback and I’m sorry to hear that you experienced these issues. Please could you email communications@confused.com so a member of our team can look into this for you as soon as possible. I’m sorry for any inconvenience caused. Kathryn (Confused.com Representative)

Posted 4 years ago

“Insurance products found were NOT competitive & did not include cover I required, despite my having answered all the questions.”

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Posted 4 years ago

Hello Chris, Thank you for your feedback. It is important to note that the prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. Therefore if you would like query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. However if you would like us to look into the cover that was included with your policy please email communications@confused.com so a member of our team can look into this for you as soon as possible. I’m sorry for any inconvenience caused. Kathryn (Confused.com Representative)

Posted 4 years ago

“Have not received email with my rewards yet”

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Posted 4 years ago

Hello, Thank you for your feedback and I’m sorry to hear that you haven't received your reward. Please could you email communications@confused.com so a member of our team can look into this for you as soon as possible. I’m sorry for any inconvenience caused. Kathryn (Confused.com Representative)

Posted 4 years ago

“When I was taken to recommended insurers, there price was higher.”

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Posted 4 years ago

Thank you for your feedback and I’m very sorry your prices increased. Please could you email communications@confused.com so a member of our team can investigate this for you as soon as possible. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 4 years ago

“Went through top cash back but did not get the cashback due. I ;purchased the policy but is saying that I did not.”

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Posted 4 years ago

Hello Elizabeth, I’m sorry you haven’t received your cashback. Please could you email communications@confused.com with details of your purchase so a member of our team can investigate this for you. I’m sorry for any inconvenience caused but thanks for leaving your review. Alicia (Confused.com Representative)

Posted 4 years ago

“Confused rewards of Domino's pizza is a con as not usable with other promotions and you always use a promotion with Domino's”

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Posted 4 years ago

Hello, Thank you for your review. When you claimed your reward, you should have seen the choice of the four rewards along with important information about each. For the Domino's reward it says, 'Vouchers are not valid in=store and cannot be used with any other offer or meal deal'. This information was available before claiming your reward. I'm sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“Whilst the quote is relatively cheap it is important to read the small print which place quite onerous restrictions on the policy such as stating that on each and every timer you go to bed or go out the alarm must be set or a claim might be denied.Looks to me a cheap,price but not a very comforting position regarding paying out claims.”

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Posted 4 years ago

Hello, Thank you for your review. It appears the issue is with the insurer however, please email communications@confused.com if you have any further queries. I’m sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“Took out insurance based on the rewards (Halfords £20), only to be told when i received the voucher that it could not be used online only instore....with the current Covid situation that is crazy.. This should be made clear at the start of the renewal process....very, very disappointed Confused customer..”

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Posted 4 years ago

Hello Alan, I'm sorry you feel this way about Confused.com, please note the voucher is valid for 11 months. If you have any further concerns please contact communications@confused.com. Thanks Ruby (Confused.com Representative)

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews