Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,756 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 4 years ago

“I don't make recommendations to anyone regarding services or products. If something goes wrong its my fault! Confused is one of four comparison sites I use for every renewal of vehicle and home insurance. I have no loyalty to confused - I'll pick the best deal”

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Posted 4 years ago

“The reward scheme is really confusing. To get £20 fuel you have to first spend £20 and then you can be eligible for the reward that is really not I thought. So it is a scam to get customers trapped and bribe.”

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Posted 4 years ago

Hello Sachin, Thank you for your review and I am sorry that you are having issues with your reward. I can confirm that you do not have to spend £20 before you receive the £20 of fuel so please take another look at the Shell app. If you are still having issues you can contact MLP (who manage the rewards for us) on: 01565 747115 Kind regards

Posted 4 years ago

“Can only claim free gift Once! THIS IS NOT MADE CLEAR ENOUGH!!!”

Helpful Report

Posted 4 years ago

Hello Robert, Thank you for your review and I am sorry you are having issues with your Confused.com Reward. So we can help, please can you email us at communications@confused.com. Kind regards

Posted 4 years ago

“Would not link to companies showing quotes”

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Posted 4 years ago

Hello and thank you for your review. I am sorry that you had issues clicking through to our partners. If you email us at communications@confused.com a member of the team will be able to help.

Posted 4 years ago

“I selected a £20 Fuel reward when buying home insurance. I understood I needed a ShellGo account, but it Now appears I need to make 10 purchases before I receive my reward. This should have been made clear at the time I bought the insurance. As there is not a Shell petrol station near me, this will be inconvenient.”

Helpful Report

Posted 4 years ago

Hello Graham, The '10 visits to a Shell petrol station' offer is a Shell offer they provide themselves and not the Confused.com reward offer. The Confused.com reward offer is a £20 voucher that can be used in one visit at a Shell garage. However, please make sure the Confused.com reward is the only reward turned on in your Shell account when you visit a Shell garage to use our reward. I hope this helps.

Posted 4 years ago

“I did the home insurance now I can't claim for the rewards. Why Confused are promising vouchers if they are not giving???”

Helpful Report

Posted 4 years ago

Hi, I am sorry that you have had issues claiming your reward. Can you email our customer support team on communications@confused.com and they can assist further. Thank you.

Posted 4 years ago

“I obtained a quote which did offer a price but when I tried to proceed the Site would not allow me to finish and pay the quoted price . The site requested my postcode, which I entered several times to no avail . This was time consuming and frustrating.”

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Posted 4 years ago

“Received emails constantly after requesting no contact and this survey sent after unsubscribing.”

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Posted 4 years ago

Hello Mike, Thank you for your feedback. Please could you email our support team at communications@confused.com and they will be happy to look into this further for you. We look forward to hearing from you. Corey (Confused.com Representative)

Posted 4 years ago

“never got my reward for arranging my home insurance through confused.com”

Helpful Report

Posted 4 years ago

Hello Willy, I’m sorry to hear that you have not yet received your reward email. Please email our support team at communications@confused.com and they will be happy to look into this further for you. We look forward to hearing from you. Corey (Confused.com Representative)

Posted 4 years ago

“You keep addressing correspondence to my husband and not me when I am the person entering all the information. It also defaults to him as the first policyholder. Sexist!”

Helpful Report

Posted 4 years ago

Hello, thank you for your feedback. It is important to note that we only allow one account and password to be active for each email address, but multiple people can use the same account to obtain quotes. As you have advised that all correspondence has been addressed to your husband, it seems probable that you have selected him as the main user in the account. You will be able to edit these details at any time in your ‘Account details’. If you would like any assistance with this or have any further queries or concerns please do not hesitate to contact our support team at communications@confused.com. I hope this helps and I’m very sorry for any inconvenience or offense this may have caused.

Posted 4 years ago

“To many wasted emails etc afterwards”

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Posted 4 years ago

Hello, thank you for your feedback and I’m sorry to hear that you feel this way. You will be able to unsubscribe from of our email mailing lists at any time in your ‘Account settings’. However, if you would like any assistance with this please email our customer support team at communications@confused.com confirming what emails you would like to unsubscribe from and we will happily do this for you. I hope this helps. Kathryn (Confused.com Representative)

Posted 4 years ago

“They never sent me my reward email”

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Posted 4 years ago

Hello Josh, I’m sorry to hear that you have not yet received your reward email. Please email our support team at communications@confused.com and they will be happy to look into this further for you. We look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 4 years ago

“cannot access the £20 reward d from Shell. Have created an account , confirmed, signed in etc, etc but no shell fuel reward yet !”

Helpful Report

Posted 4 years ago

Hello John, I’m sorry to hear you had trouble accessing your Confused.com reward. Please email our support team at communications@confused.com and they will be happy to assist you in obtaining your reward. We look forward to hearing from you. Alicia (Confused.com Representative)

Posted 4 years ago

“Have had to contact customer service 2 regarding my account. Price on insurance very good”

Helpful Report

Posted 4 years ago

I’m sorry to hear you had trouble with your account. If you are still experiencing issues with your account, please email communications@confused.com with details of the issues and a member of our support team will be happy to help you. Alicia (Confused.com Representative)

Posted 4 years ago

“Very CONFUSING to use your site. Products offered unclear. When switch to provider, details don't match. Have bought more cover than I need. Then day after buying, got an email from you saying time running out to renew. Took ages to understand offering and purchase.”

Helpful Report

Posted 4 years ago

I’m sorry to hear you had this problem when purchasing your policy. Please could you email communications@confused.com with the subject ‘Reviews’ and a member of our team will investigate this for you. We look forward to hearing from you. Alicia (Confused.com Representative)

Posted 4 years ago

“Very expensive...”

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Posted 4 years ago

I’m sorry to hear the prices you received were expensive. As we are a comparison website, we don’t calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)

Posted 4 years ago

“I was on the point of taking policy when I realised it had increased £35 on price originally quoted”

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Posted 4 years ago

Hello, Thank you for your feedback. I’m sorry your prices increased, if you would like us to investigate this for you, please email communications@confused.com. I’m sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 4 years ago

“Price very higher”

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Posted 4 years ago

Hello, Thank you for your feedback. As we are a price comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ruby (Confused.com Representative)

Posted 4 years ago

“They offer incentives to get you to buy their insurance, fuel gift card, then the fuel voucher doesnt work and they make out that its my fault.....what is wrong with these people ?????”

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Posted 4 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,756 reviews