Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,518 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On this occasion the quote experience was very confusing and not as smooth as previous occasions - I ended up buy insurance for lower level of cover than I requested when I completed quote questionnaire”

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Posted 6 years ago

“I was influenced by your radio advertisements and thought that I would compare. LV also has radio advertisements which were convincing. However, they could not match my revised renewal quote.”

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Posted 6 years ago

“It was OK to fill in, but I was logged out several times. After I logged on, I had to fill in my quote again, so not a very nice experience.”

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Posted 6 years ago

Hello, I am sorry to hear that you experienced this when using Confused.com. Please email our customer support team on Communications@Confused.com with further information. We can then look into this for you. I am sorry for any inconvenience caused.

Posted 6 years ago

“Ok until British Gas website which didn’t work. Rubbish. Checked today still a problem. Tried on 3 devices 4 browsers. Bought 3rd up and happy”

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Posted 6 years ago

“Process of obtaining comparative quotations is easy and user friendly, but in my case the selected provider that I was directed to failed to revert to me”

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Posted 6 years ago

“it is no different to any other comparison web site.”

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Posted 6 years ago

“Spent two hrs and still didn't have my insurance”

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Posted 6 years ago

“Details shown against companies does not always reflect what the company is actually offering !!”

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Posted 6 years ago

“Too many processes to just get a quote. Signing in. Making up a password. Finding out you had one before and cant remember it? Then trying to retrieve a password that you dont remember from a previous address? And not being able to do anything till you have made a new password.! Waiste of time. I'll just make a few direct calls next time!”

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Posted 6 years ago

“thanks for the easy quoting process”

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Posted 6 years ago

“Although the confused element worked well once I tried to buy insurance I was unable to complete the transaction. Maybe not confused fault but as I went in through your platform it reflects badly”

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Posted 6 years ago

Hello Mr Dennett, Thank you for your review. I am sorry to hear that you have experienced this when using Confused.com. Can you please email us at Communications@Confused.com, and we can investigate further. I am sorry for any inconvenience caused.

Posted 6 years ago

“Was looking for home insurance for a house that has flooded in the part at Confused.com but the results do not show if an insurer excludes flood risk. It's only possible to find out by going to the insurer's web site, going through their confirmation of details and only at the end of that can you find out!”

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Posted 6 years ago

“not a bad experance.”

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Posted 6 years ago

“Disappointed that having fully completed all questions, was advised when I phoned that my engagement ring had not been included in the quotation from Homenet. When this was re-quoted it was a higher price than our existing insurers quotation (which we have now renewed).”

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Posted 6 years ago

“Found cheaper quotes elsewhere.”

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Posted 6 years ago

“Very hard to go back to all information,about the insurance I needed. What my insurance covered.”

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Posted 6 years ago

“Not helpful and not specific enough”

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Posted 6 years ago

“the questions asked by the providers were not specific enough for my business”

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Posted 6 years ago

“I really appreciated the home insurance. However I am really saddened to hear that after covering an unforeseen event that actuaries would right off offering another year of insurance. It has been expensive covering an unknown event, but I wound have been happy paying more knowing I was covered. This was not offered.”

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Posted 6 years ago

“Did not provide me with qoutes for my requested amounts etc”

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Posted 6 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,518 reviews