Name: Confused.com - Home Insurance
Rating: 4.57

“Easy to manage”

Posted 2 months ago

Thank you for taking the time to leave us a review. We appreciate your feedback. Thank you for using Confused.com. We hope to see you again soon! Lauren, Confused.com Representative

Posted 2 months ago

“I expect that next year I will be unable to afford the minimum house insurance cost due to the vast increase in renewal premiums”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 2 months ago

“Although easy to get snapshot of price renewals, having added specific items to be insured, when then transfered to the actual insurers website, many of these weren't carried across, so the price quoted on Confused was no longer relevant. In short, I had to call the insurer and negotiate an accurate quote, making the process of using Confused unnecessary.”

Helpful Report

Posted 2 months ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Paul. We hope to hear from you soon. Ka, Confused.com Representative

Posted 2 months ago

“I thought I’d bought home insurance with Tesco for starting 8th February but haven’t had confirmation that it is bought”

Helpful Report

Posted 2 months ago

Hello Roslyn, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact Tesco Bank directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 2 months ago

“misleading prices un clear questions eg hard to finfd occupation eeded in list”

Helpful Report

Posted 2 months ago

Hello Sunil, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 2 months ago

“Gave me a price and reference number clicked on it and went to the company who “unknown reference” had to fill in another form answering exactly the same - much higher price than stated with confusing.com”

Helpful Report

Posted 2 months ago

Hello James, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, James. We hope to hear from you soon. Jess, Confused.com Representative

Posted 2 months ago

“Very poor choice”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 2 months ago

“I was confused”

Helpful Report

Posted 2 months ago

Hello Timothy, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“Can find cheaper deals on other sites”

Helpful Report

Posted 2 months ago

Hello Robert, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 2 months ago

“Difficult to use and final costs requested were much higher than the figure quoted in confused.com. Bought though a insurer’s phone enquiry line as it was helpful to discuss with a person”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 2 months ago

“I’m waiting for my £25 voucher”

Helpful Report

Posted 2 months ago

Hello Phillip, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 2 months ago

“Expensive”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 2 months ago

“Somethings changed as not as easy to use as it used to get, will probably go direct to suppliers in future.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“Waste of time”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“The provider needed additional information and this bumped the price quoted by 50%. What's the point of using confused! I certainly am.”

Helpful Report

Posted 3 months ago

Hello Anthony, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Anthony. We hope to hear from you soon. Ka, Confused.com Representative

Posted 2 months ago

“Not as useful as expected.”

Helpful Report

Posted 3 months ago

Hello Minyan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 2 months ago

“Didn't find a cheaper quote than my renewal price”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 months ago

“Once I selected the insurer of my choice my quote was not found on their site and I was required to log into the sites directly and fill in the information all over again. Also on the sites I was not given the amounts that were shown on confused.com....all in all a complete waste of time and energy and false advertising”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 3 months ago

“Good deals can’t access free gifts. Tried contacting them no reply . Not given enough info .”

Helpful Report

Posted 3 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward and have not heard back from us. If you contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to look into any issues you are facing. I hope this helps! Lauren, Confused.com Representative

Posted 3 months ago

“OUR PRICES are too high”

Helpful Report

Posted 3 months ago

Hello Colin, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 3 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Confused.com - Home Insurance Reviews