Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,520 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,520 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price a little better than present insurer. but not enough to justify changing.”

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Posted 6 years ago

“You allow misleading quotes, which are not comparable and when delved into offer cashbacks and limitations on benefits.”

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Posted 6 years ago

“The 3 quotes I got where very attractive. But after contacting Admiral and working trough their whole list of questions and change of the assumed rebuilding costs I ended with a far more higher quote. The personnel where very kind but seem to follow their scheme and not your quote . So the result for me was disappointing. However the offer was better then my renewed one would be.”

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Posted 6 years ago

“I was looking for insurance for a flat and found that the questions were obviously designed primarily for house dwellers and the resulting recommendations were bog-standard house buildings and contents insurance.”

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Posted 6 years ago

“I put all of the details in, then the first 8 or so quotes totally missed off part of what I wanted covered. Had I trusted your site to act as expected, I would have ended up with no personal possessions covered. Quite poor really. You could say that I should always check 1st, which I did, and then spotted that your site can’t be totally trusted to get myself properly insured. Why ask a question, then ignore my answer?”

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Posted 6 years ago

Hello Mr Nugent, Thank you for review. I am very sorry to hear that this happened when completing the quote form. In order for me to look into this, can you please email us at Communications@Confused.com, with more information and include your full name, date of birth, and postcode. I am very sorry for any inconvenience caused.

Posted 6 years ago

“I was disappointed to find that the initial quote ~I received from Confused.com was doubled by the actual lender. Thus the initial, I found the initial quote to be very misleading.”

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Posted 6 years ago

Hello Ghulam, Thank you for review. I am very sorry to hear that your prices have increased. In order for me to look into this, can you please email us at Communications@Confused.com, with more information and include your full name, date of birth, and postcode. I am very sorry for any inconvenience caused.

Posted 6 years ago

“Too many different variables with home insurance. You don’t actually get accurate information on what is on offer. Avoid.”

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Posted 6 years ago

Hello, Thank you for your feedback. Please feel free to email us at Communications@Confused.com with exactly issues you experiences, we can then look into this for you. Thank you. Rhodri (Confused.com Representative)

Posted 6 years ago

“ok”

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Posted 6 years ago

“The reason for my low score is because I only wanted home insurance but before I could get it u wanted to no who is my electric with gas phone etc and it went on.”

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Posted 6 years ago

“Confused is the correct word to use I'm afraid.”

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Posted 6 years ago

“I’m not sure it worked. No confirmation and no money has been taken from bank but the Halifax site says they are preparing the policy. Confused!!!”

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Posted 6 years ago

“The final product and offer from the insurance company differs from the the deal shown on confused.com website.”

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Posted 6 years ago

“Poor - I entered all the information into confused, and got he quote, but the insurer were unable to pull through the details of the quote using the confused reference number. I repeated whilst I was on the phone to the insurance provider, a different reference quote number was given, yet still the insurer were unable to go pull through the details as the number did not exist. Ended up getting a quote over the phone direct with the provider.”

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Posted 6 years ago

“Answers given on Confused.com did not flow through the same to the insurer. Very misleading.”

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Posted 6 years ago

“I was left confused”

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Posted 6 years ago

Hello Jennifer, Thank you for your review. I am sorry to hear that you were left confused. We value our customer’s feedback highly; could you please send us an email to Communications@confused.com with more information? Apologies for any inconvenience caused.

Posted 6 years ago

“Too complicated”

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Posted 6 years ago

Hello, Thank you for your review. I am sorry that you found our website too complicated. We really value our customer’s feedback, could you please write to us at 'Communications@Confused.com' letting us know what you had trouble with? Thank you for using Confused.com. Rhodri (Confused.com Representative)

Posted 6 years ago

“Following purchase of the insurance policy I’ve been getting conflicting emails from confused.com. Some say thank you for insuring your home etc but others warning me I only have 1 day to go to make the purchase or I won’t be insured. Documents haven’t arrived in the post yet so wasting my time phoning round to make sure I am insured”

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Posted 6 years ago

Hello, It’s great that you’ve sorted your insurance. You may still be receiving email reminders to come back and view your recent home insurance quotes as your preferences have been set to receive certain services from us including reminder emails. You can change your preferences in your account settings. Ruby (Confused.com Representative)

Posted 6 years ago

“I couldn't explain with the online choices what I actually needed. Then when I spoke to Swinton they wanted to charge me an extra £28 for one little correction.”

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Posted 6 years ago

Hello Mr Maxwell, Thank you for your review. I am sorry to hear that you were unable to enter your details accurately into our website. Can you please send us an email at Communications@confused.com providing further information? I am very sorry for any inconvenience caused. Rhodri (Confused.com representative)

Posted 6 years ago

“Hidden clause regarding alarms”

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Posted 6 years ago

“Looked a good deal”

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Posted 6 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,520 reviews