Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 63,656 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 63,656 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very hard to go back to all information,about the insurance I needed. What my insurance covered.”

Helpful Report

Posted 6 years ago

“Not helpful and not specific enough”

Helpful Report

Posted 6 years ago

“the questions asked by the providers were not specific enough for my business”

Helpful Report

Posted 6 years ago

“I really appreciated the home insurance. However I am really saddened to hear that after covering an unforeseen event that actuaries would right off offering another year of insurance. It has been expensive covering an unknown event, but I wound have been happy paying more knowing I was covered. This was not offered.”

Helpful Report

Posted 6 years ago

“Did not provide me with qoutes for my requested amounts etc”

Helpful Report

Posted 6 years ago

“Price a little better than present insurer. but not enough to justify changing.”

Helpful Report

Posted 6 years ago

“You allow misleading quotes, which are not comparable and when delved into offer cashbacks and limitations on benefits.”

Helpful Report

Posted 6 years ago

“The 3 quotes I got where very attractive. But after contacting Admiral and working trough their whole list of questions and change of the assumed rebuilding costs I ended with a far more higher quote. The personnel where very kind but seem to follow their scheme and not your quote . So the result for me was disappointing. However the offer was better then my renewed one would be.”

Helpful Report

Posted 6 years ago

“I was looking for insurance for a flat and found that the questions were obviously designed primarily for house dwellers and the resulting recommendations were bog-standard house buildings and contents insurance.”

Helpful Report

Posted 6 years ago

“I put all of the details in, then the first 8 or so quotes totally missed off part of what I wanted covered. Had I trusted your site to act as expected, I would have ended up with no personal possessions covered. Quite poor really. You could say that I should always check 1st, which I did, and then spotted that your site can’t be totally trusted to get myself properly insured. Why ask a question, then ignore my answer?”

Helpful Report

Posted 6 years ago

Hello Mr Nugent, Thank you for review. I am very sorry to hear that this happened when completing the quote form. In order for me to look into this, can you please email us at Communications@Confused.com, with more information and include your full name, date of birth, and postcode. I am very sorry for any inconvenience caused.

Posted 6 years ago

“I was disappointed to find that the initial quote ~I received from Confused.com was doubled by the actual lender. Thus the initial, I found the initial quote to be very misleading.”

Helpful Report

Posted 6 years ago

Hello Ghulam, Thank you for review. I am very sorry to hear that your prices have increased. In order for me to look into this, can you please email us at Communications@Confused.com, with more information and include your full name, date of birth, and postcode. I am very sorry for any inconvenience caused.

Posted 6 years ago

“Too many different variables with home insurance. You don’t actually get accurate information on what is on offer. Avoid.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback. Please feel free to email us at Communications@Confused.com with exactly issues you experiences, we can then look into this for you. Thank you. Rhodri (Confused.com Representative)

Posted 6 years ago

“ok”

Helpful Report

Posted 6 years ago

“The reason for my low score is because I only wanted home insurance but before I could get it u wanted to no who is my electric with gas phone etc and it went on.”

Helpful Report

Posted 6 years ago

“Confused is the correct word to use I'm afraid.”

Helpful Report

Posted 6 years ago

“I’m not sure it worked. No confirmation and no money has been taken from bank but the Halifax site says they are preparing the policy. Confused!!!”

Helpful Report

Posted 6 years ago

“The final product and offer from the insurance company differs from the the deal shown on confused.com website.”

Helpful Report

Posted 6 years ago

“Poor - I entered all the information into confused, and got he quote, but the insurer were unable to pull through the details of the quote using the confused reference number. I repeated whilst I was on the phone to the insurance provider, a different reference quote number was given, yet still the insurer were unable to go pull through the details as the number did not exist. Ended up getting a quote over the phone direct with the provider.”

Helpful Report

Posted 6 years ago

“Answers given on Confused.com did not flow through the same to the insurer. Very misleading.”

Helpful Report

Posted 6 years ago

“I was left confused”

Helpful Report

Posted 6 years ago

Hello Jennifer, Thank you for your review. I am sorry to hear that you were left confused. We value our customer’s feedback highly; could you please send us an email to Communications@confused.com with more information? Apologies for any inconvenience caused.

Posted 6 years ago

Confused.com - Home Insurance is rated 4.6 based on 63,656 reviews