Name: Confused.com - Home Insurance
Rating: 4.57

“As a result of taking out insurance my rewards have been blocked & my existing rewards in relation to a seperate policy have also been cancelled.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“More expensive than current renewal££££”

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Posted 2 years ago

Hello, Thank you for your review and I’m sorry the prices you received are too expensive. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I hope this helps. Kathryn (Confused.com Representative)

Posted 2 years ago

“I asked for house and contents insurance quotes. The ones sent to me included none of the extra options I required and were therefore unusable.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Customer service on the phone is very bad for example today I wanted to make a claim but couldn't make a claim because one lady on the phone just hang up on me was not happy at all but it's ok my policy ends with you on the 28th July”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Never been on this site”

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Posted 2 years ago

“None of the results were legitimate when following the links to actually buy insurance.”

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Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Told me my policy was up in 3 weeks so i changed to admiral only to be told that my policy with hastings didnt until august so now paying twice not good”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Opened link found a good deal. Tried for good deal. Sent me a pass code had to come out the page to go back to open passcode and now I can't get good deal as I can't open two emails at once via my phone so now I have to hang on and wait. If I call.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Yet again cashback didn’t track. Stop emailing me these cons”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“The website works well enough but the insurance company never contacted me, so I did not even get an insurance. I would be interested to know why Intelligent Insurance never proceeded with the insurance.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Far far too expensivel to insure my car I have full no claims clean licence and still quots were double or more than last year sorry I cannot recommend Confused .com”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“More than double my renewal quote”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“Don’t offer rewards that people can’t have! I chose the Hello Fresh. Code came today. Tried it and it’s expired. Hilarious Japes. FFS”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“The Tesco quote disappeared before I could purchase the insurance.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“No help at all”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“Un able to pay for house insurance due to fault of company on confused.com”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“Premiums quoted not competitive”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I’m sorry the prices you received are too expensive. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I hope this helps.

Posted 2 years ago

“Does not work you go to the insurer but you can’t progress thru website.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. As we're a comparison website, we don't administer any policies or process any payments at Confused.com. Therefore, if you are experiencing any issues when attempting to purchase your policy, you should contact your insurance company directly and they will be able to help. You will find their contact details on their website. If you're having problems finding this information, please email us at, communications@confused.com and we will find their contact details for you. I hope this helps.

Posted 2 years ago

“The link didn’t work: just said problem with their website. Tried for 3 days.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“I purchased home insurance but have had no email contact or confirmation?? Have no idea if I’m insured”

Helpful Report

Posted 2 years ago

Hello, Thank you for your email. Confused.com compares prices from different insurers who you then purchase with directly, Confused.com is not an insurer so I'm afraid we are unable to confirm the purchase of your policy. If you contact your insurance company directly they will be able to help. You will find their contact details on their website. If you're having problems finding this information, please email us at, communications@confused.com, letting us know the name of your insurer and we will find their contact details for you. Thanks again and we hope this helps.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews