Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,757 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to use 3 companies the first 2 could not give me cover to match my needs. One Call but the cover in place before I completed the quote. I immediately told them that i did not want the policy but they are charging me £50. I done the AA cover but can not find it on confused and can not claim my voucher. not happy at all.”

Helpful Report

Posted 5 years ago

Hello Kenneth, Thank you for your review and I’m sorry to hear that you experienced these issues. If you would like us to look into this further for you please email our support team at communications@confused.com. Corey (Confused Representative)

Posted 5 years ago

“A question on locks was not clear. After I ticked what I thought was the answer, I carried on. The house alarm question was not clear, I paid over 300£ pounds for my alarm but not the make you wanted, my alarm man says mind was better. Even then on completion of answers, not allowed to continue. Telephoned the company I had chosen, told them about you but forgot to say ,you should not get any credit. Will not use you again”

Helpful Report

Posted 5 years ago

“Went to take insurance out . They took so long I cancelled now I've got to get my money back. The free gift was something to do with holidays .May's well offer a flight to the sun . By the time the insurance company finished stacking things on I was worse of”

Helpful Report

Posted 5 years ago

Hello Nigel, Thank you for your review and I’m sorry to hear that you experienced these issues. If you would like us to look into this further for you please email our support team at communications@confused.com. I look forward to hearing from you. Kathryn (Confused Representative)

Posted 5 years ago

“The top two quotes didn't materialise when you click through as the insurer, popped up a box saying call a broker for specialist insurance (for a bog standard house, with no special requirements). The third quote, they list as £50 total excess but when you go to the provider, they have 4 different excesses for different events, only one of them was £50, others were up to £1000! What a con!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback and I’m sorry to hear that you experienced these difficulties. If you would like us to look into this further for you please email our support team at communications@confused.com. I look forward to hearing from you. Kathryn (Confused Representative)

Posted 5 years ago

“mu inmy home insurance not done yet after trying few times”

Helpful Report

Posted 5 years ago

Hello Rabindranath, Thank you for your feedback and I’m sorry to hear that this has happened to you. If you would like us to look into this further for you please email our support team at communications@confused.com. I look forward to hearing from you. Kathryn (Confused Representative)

Posted 5 years ago

“The product I intended to buy did not translate when I went on to the purchase stage on the providers web page. The provider indicated this was your error not theirs. This took me 40 minutes to resolve online with the provider.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and I'm sorry to hear you experienced this. Please email our support team at communications@confused.com so a member of the team can investigate this for you. We look forward to hearing from you. Alicia (Confused.com Representative)

Posted 5 years ago

“The system showed me a quote of £199, but when I was directed to the insurance companies website it changed to £450 approx. Whats the point of showing a price that is more than 100% inaccurate?”

Helpful Report

Posted 5 years ago

Thank you for your feedback and I'm sorry to hear the price increased after transferring to the providers website. Please be assured this is not the experience we want for our customers. Please email our support team at communications@confused.com so they can investigate this for you. We look forward to hearing from you. Alicia (Confused.com Representative)

Posted 5 years ago

“Could not retrieve my quote after trying for several days Went to another search engine and could retrieve my quote within seconds”

Helpful Report

Posted 5 years ago

Thanks for your feedback and I'm sorry to hear you had trouble retrieving your quotes on Confused.com. If you would like us to investigate this for you for future use of our website, please email our support team at communications@confused.com and a member of our team will be happy to help. Alicia (Confused.com Representative)

Posted 5 years ago

“The actual insurance is more than acceptable however the "free, not freeish" tag line for the benefit you get when you buy a policy is junk. Pick a £20 voucher for Dominos and read the small print, where it can't be used with any other offer like 'buy one get one free' so the £20 voucher gets you about one pizza at reg price, yet go to the store and get 2 for about £13 or online for about £19 Basically the voucher is worth about half-ish if you're lucky.”

Helpful Report

Posted 5 years ago

Thanks for your feedback. We state on the Rewards section of the Confused.com website, that the Dominos voucher can't be used with any other deals/offers. However, I'm very sorry to hear you had a poor experience. This feedback will be passed onto our Rewards team. Alicia (Confused.com Representative)

Posted 5 years ago

“Gave me quotes for home insurance & then after filling out the forms, which seemed to take an eternity they were unable to proceed with the transaction. This happened twice...”

Helpful Report

Posted 5 years ago

I'm sorry to hear you experienced this after obtaining quotes on Confused.com. Please could you email our support team at communications@confused.com with details regarding the issues you experienced and they will be happy to look into this for you. Alicia (Confused.com Representative)

Posted 5 years ago

“The company highlighted to us as the best option haven’t even bothered contacting us!!!!”

Helpful Report

Posted 5 years ago

Hello, When completing the quote form, you will have to select if you wish for the top two insurers to contact you. If you did not select this, after viewing the quotes you will have the option to view the contact details of the insurer of your choice. However, if you cannot locate the contact details, please email our customer support team at communications@confused.com for assistance in locating the contact details. Thank you.

Posted 5 years ago

“I tried to buy the Tesco home insurance as soon as the quotes were shown. The expiry date was the 22nd which was the day of the quotes. The Tesco site closed the page when I accepted and I could not retrieve it. Funnily enough, this happened last year also on Confused.com . I had to go to Comparethe Market where I purchased the Tesco insurance. It takes time to fill out Home insurance - if the quote is not valid then it shouldn't be shown.”

Helpful Report

Posted 5 years ago

Hi Mary, I'm very sorry to hear this has happened after attempting to purchase with Tesco. We would like to understand in further detail how this has happened. Please can you email communications@confused.com and our customer support team will be happy to investigate. Thank you.

Posted 5 years ago

“Was swayed by the £20 voucher. Turns out you can not use it online at all, and have to go to the physical check out in the shop (Halfords in my case) and read out a 23 digit number to the cashier while everyone behind you in the queue is waiting. Hmmmmm”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your feedback. We state on the Rewards section of the Confused.com website, that the Halfords voucher can only be used in store. However, I'm very sorry to hear you had a poor experience. This feedback will be passed onto our Rewards team. Thank you.

Posted 5 years ago

“Offered a free gift, never received!”

Helpful Report

Posted 5 years ago

Hi David, Our customer support team will be happy to investigate why you haven't received your reward yet. Please email communications@confused.com and provide the email address used to claim for us to help. In the meantime, you can also look at the progress of your reward by logging into your Confused.com account. Thank you.

Posted 5 years ago

“Don't like Shell rewards scheme. Nothing but a come on to join Shells reward scheme Means downloading an app which according to Shell's own web site is fraught with difficulties getting it to work correctly If I had spotted this earlier I wouldn't have bothered and would have opted for a Halfords voucher instead .As it is once you have chosen your "reward" you can't change your mind s I am stuck with a reward that I am not going to use .Not recommended”

Helpful Report

Posted 5 years ago

Hello Trevor, Thanks for your feedback. I'm very sorry to hear you feel this way after claiming for the Shell Reward. We would like to understand in further detail the problems you have had. Please email communications@confused.com for assistance from our customer support team. Thank you.

Posted 5 years ago

“Been attempting to take insurance out for 4 days and still not able to transfer me to the website to complete it”

Helpful Report

Posted 5 years ago

Hello, I'm very sorry to hear that you've had difficulties purchasing your insurance through Confused.com. Our customer support team will be happy to look into why you are unable to transfer through to the insurer of your choice. Please email, communications@confused.com for assistance. Thank you.

Posted 5 years ago

“After completing the form for home insurance Hastings Direct and submitting Pay "Nothing" tried to contact by phone after following the press 1, press2 etc, was then told we are closed”

Helpful Report

Posted 5 years ago

“Couldn’t even get to the stage we’re you can buy it poor website ended up going straight to the provider”

Helpful Report

Posted 5 years ago

“Was told I would receive a £20 voucher for one Of 3 companies. Followed the instructions exactly but no voucher.”

Helpful Report

Posted 5 years ago

Hi Michelle, So we can understand why you've not received your reward, please can you email communications@confused.com. Our customer support team will be happy to investigate and confirm that you have claimed correctly in your account. We look forward to hearing from you.

Posted 5 years ago

“Non of the insurance company’s called me back”

Helpful Report

Posted 5 years ago

Hello Brucr, Thanks for leaving your feedback. Once you have compared quotations, we have a 'Phone' button you can click, that will provide you with the insurers contact details for you to call in your own time. If you're still having trouble locating the contact details, please email communications@confused.com and we will can assist further. Thank you.

Posted 5 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,757 reviews