Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,828 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco came up as the cheapest. Unfortunately, when I tried to buy it at the advertised price they were not selling it at that price and wanted about half as much again even though I didn't want to change anything or upgrade!!! So I decided to use the next company, Admiral. Their price was as advertised but when I tried to purchase it, I got right the way through the process but the screen said no insurance had been purchased and no money had been taken. 😳 However, when I phoned them they said the policy was in place but I still haven't had any documentation. Now I'm really very confused!!! Am I covered or not????? Appaling customer service. Your next question is irrelevant as I have no idea but your portal doesn't give me that option!”

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Posted 5 years ago

“tried to get green flag reward not possible -phone confused 15mins then they cut me off.- you dont save any money cos you spend it on the phone complaining to you-never again”

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Posted 5 years ago

“Way too expensive.”

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Posted 5 years ago

“lots of prices in one place”

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Posted 5 years ago

“You don't have the address of my house number in the correct sequence and I shan't use you again”

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Posted 5 years ago

“Tried to buy off Admiral. Their system crashed when I wanted to pay. I lost out on a competitive premium and a good offer from Topcashback. Will probably switch t a different comparison site”

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Posted 5 years ago

“When ever I try to buy home insurance for 2020/2021 every few hour's change the price is it a joke? If I contact insurance company they told price is not valid”

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Posted 5 years ago

“Gave me a list of offers without building insurance when I asked for building insurance . Then transferred me to another site which did not let me complete my application purchase and did not make contact as offered . Made me enter details multiple times and insisted on restarting from scratch after logging in rather than transferring the already entered details. Very frustrating experience all around .”

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Posted 5 years ago

“Very good - however I do not think I have enough experience to recommend.”

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Posted 5 years ago

“more expensive than my current provider”

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Posted 5 years ago

“The final policy offered by Admiral was worse than promised in the quote. I noticed this after supplying payment. I contacted both Admiral and Confused to have this rectified and have heard nothing back from either. I shall not be using either again. Very disappointed.”

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Posted 5 years ago

“I spent hours going through quotes and transferring to provider and completing details. When it came to making payment, I had lots of problems and thought it might be settings on my computer so changed settings and found it wasn't that. Eventually managed to complete payment but wasted so much time!”

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Posted 5 years ago

“Pointless to recommend agencies who do not follow through when you try to buy a premium, as not available to discuss a quote. And no response from confused.com when I pointed this out.”

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Posted 5 years ago

“because I had used Confused to obtain quotes previously for my son it would not accept two users with the same e mail address so "CONFUSED", yes I was!!!!! I had to call Privilege direct”

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Posted 5 years ago

“It took to long”

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Posted 5 years ago

“No staff available surely not everyone off”

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Posted 5 years ago

Hello Gerald, Thanks for your feedback. If you're looking for assistance when comparing insurance, please email communications@confused.com. Our customer support team will be happy to get back in touch as soon as possible. We look forward to hearing from you. (Georgi, Confused.com Representative)

Posted 5 years ago

“When I clicked on the quote and went to their site it was only then that they told me the quote was based on certain assumptions so I did not qualify for their insurance. Had the confused.com site told me about those assumptions earlier on I would not have wasted my time filling in all the details. I did discuss with the company but the quote went up and raised too many queries anyhow.”

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Posted 5 years ago

“Chose insurance went thru to companys website had a message saying were checking things will get back to you and... they didnt 👎”

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Posted 5 years ago

“The first few cheapest insurance options your site recommended excluded the specific items I added, so after looking into each insurer’s policies, I found each insurance company’s disclosure information quite vague in terms of what they intended to cover (namely if they intended to cover specific items over £1000). Naturally I lost my confidence in the process and just left my policy with my current insurer to renew. I found the same fault with a comparison site competitor of yours, so it may be that insurance companies are just trying to undercut the other competitors with cheaper prices (but also excluding items that are inputted into your site), which seems to be bad business practice and misleading sales practices, which is against FCA regulations, I’d suggest you investigate it as I can’t imagine you’d escape the scold of the authorities.”

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Posted 5 years ago

“Went through all the questions only to be told not available”

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Posted 5 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,828 reviews