Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,757 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,757 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Insurance - Good (Very Good) BUT, tried for breakdown cover for our vehicles: Website didn't enable me to 'build' the cover I wanted a quote for. Spoke to 'chat' and got advice. That didn't work either so I emailed advising position and outlining what I wanted asking for a quote or reply that you couldn't provide cover as I need/want.........................no reply. Not good.”

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Posted 5 years ago

“It doesn’t match the real price confused. Com says £220 but when you call price goes to £650”

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Posted 5 years ago

Hello Huseyin, Thanks for getting in touch. I'm sorry to hear your price doesn't match. Our customer support will be happy to investigate and understand what has happened. In order for us to help, please email communications@confused.com with your details. Thank you.

Posted 5 years ago

“I used your website to purchase a More Than home insurance and completed payment with a Visa debit card on 10/7/20. I did not receive a confirmation email from More Than but did receive confirmation of a free gift of a Shell petrol voucher (which I claimed after the insurance purchase ! There is no facility on the website to query when a purchase is not confirmed except by the usual email route (which may take 3 - 5 days!) Finally resolved the "failed purchase" on 14/7/20 by phone direct to the Insurer's !”

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Posted 5 years ago

Hello, Thanks for your feedback. It's great to hear that you have received your Reward. However, as we are a comparison site, we do not send policy confirmations. You should receive a confirmation from your insurer directly via email. If you haven't received this, we recommend contacting them directly. Our customer support team can help by providing their contact details if you're unable to locate them. Just email communications@confused.com. Thank you.

Posted 5 years ago

“It was too confusing and the pricing was very difficult to understand.”

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Posted 5 years ago

Hello Robin, Thanks for your feedback. I'm sorry to hear you found the website difficult to use. If you're still looking to purchase or compare quotations, please feel free to contact our customer support team at communications@confused.com. We look forward to hearing from you.

Posted 5 years ago

“Although I listed my bike as a separate item, the recommended insurer didn't cover a bike of that value, so I ended up getting insurance elsewhere”

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Posted 5 years ago

“Just unhappy I’ve not had my sign up incentive.”

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Posted 5 years ago

Hello Thom, Thank you for your review. I'm very sorry to hear this. We would like to understand in further detail what has happened. Please can you email communications@confused.com where our customer support team will be happy to assist. Ruby (Confused.com Representative)

Posted 5 years ago

“I was led to believe I was applying for Flood insurance on confused.com but this wasn't the case. once I had filled in the details it was clear this wasnt flood insurance. You need to address this v misleading issue!”

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Posted 5 years ago

Hello, I'm sorry to hear of your issues when accepting a quote through Confused.com Please could you contact our Customer Support team at communications@confused.com and a member of our team will investigate this for you. Corey (Confused.com Representative)

Posted 5 years ago

“Site crashed on me twice not using again”

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Posted 5 years ago

Hello, We are sorry to hear you had some issues when using Confused.com We are not aware of any current issues with the website. Could you please try to use a different browser? If these issue are still happening for you please could you contact our Customer Support team at communications@confused.com and a member of our team will investigate this for you. Corey (Confused.com Representative)

Posted 5 years ago

“Rubbish incorrect pricing compare the market is much better”

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Posted 5 years ago

Hello Lisa, We are sorry to hear you feel that the prices you received are incorrect. Please could you contact our Customer Support team at communications@confused.com with more information, and a member of our team will investigate this for you. Corey (Confused.com Representative)

Posted 5 years ago

“The first company that Confused directed me to (Home Protect) for buildings insurance gave a good price, which was fine until I read the small print; "Not covered for escape of water between November and April", end of story. No mention of keeping the heating on etc, just "Not covered". Confused no more!”

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Posted 5 years ago

“Hidden clauses within the stripped out policy. Looks good £££ - but no cover in outbuildings as standard and lots of bits are extra that are standard when going through a normal broker...”

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Posted 5 years ago

“I couldn’t claim the reward”

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Posted 5 years ago

Hi Chhaya, Thanks for your feedback. Please ensure you log into your Confused.com account and claim your Reward within 30 days of quoting and purchasing. If you still require further assistance, please get in touch with our Customer Support team at communications@confused.com. We will be happy to help. Alicia (Confused.com Representative)

Posted 5 years ago

“Quoted price on confused.com does not tally up with insurer's website quote. Once you have added legal cover and home emergancy cover.”

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Posted 5 years ago

Hello Sohail, I'm sorry to hear of this. Please could you contact our Customer Support team at communications@confused.com with the details of the add-on's and a member of our team will investigate this for you. Alicia (Confused.com Representative)

Posted 5 years ago

“I called Admiral as advised , after waiting over 10 minutes to get through then after answering a few questions the phone line went bad the lady said she'd transfer me to another line , that took another 5 minutes whereupon a different lady answered and I had to go through the same questions , she seemed to have trouble understanding me and I had to keep repeating my answers to the point It got very frustrating so i ended the call, noone bothered to call me back so obviously my custom was not that important to them.”

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Posted 5 years ago

“Was constant emails,and not getting to what we asked for.....”

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Posted 5 years ago

“I have tried on line many times to get home contents filled everything in correctly then at the end says not filled in correct done this 8 times , so iv ring 4 times and still can’t get through, very annoyed”

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Posted 5 years ago

“I got a good new customer quote from Admiral through confused and thought it sensible to contact the insurer to tell them that this new customer quote was cheaper than their automatic renewal quote - after 30 mins on the phone line I eventually gave up and contacted them via email - the gentleman typed back the message that he could alter my renewal to the same price but the excesses were £250 for contents and £250 for buildings instead of £350 for each under renewal - I guess he could not find this even though I quoted a reference no and said at my request that he would cancel renewal and I could buy this new policy through confused - but when I came to retrieve quote the next day I was unable to and it just jumped onto next cheapest insurer. I got an email from Admiral to say they were sorry I would not be renewing insurance with them despite me telling this guy I was typing to and from that I would be. After a disappointing experience from both Admiral and confused.com (who I believe are one and the same company) I have go e elsewhere for my insurance.”

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Posted 5 years ago

“Did not get reply/call after 2 different staff said they would check and get back to me.”

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Posted 5 years ago

“Service not bad though the results are radically different each time you obtain a quote, and they neglect to tell you which suppliers are omitted. I’d much sooner not have to use comparison sites, since insurance companies should reward loyalty rather than punishing us with higher premiums, even if they were best value the previous year”

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Posted 5 years ago

“I couldn’t buy it as they’re payment was down but managed to get it through compare the market with the same people! Halifax!”

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Posted 5 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,757 reviews