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Confused.com - Home Insurance Reviews

4.6 Rating 61,544 Reviews
92 %
of reviewers recommend Confused.com - Home Insurance
Company Reviews Product Reviews
33,823
 Metrics
4.6
Based on 61,544 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Confused.com - Home Insurance Reviews
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
"William Clark"
Verified Buyer
“used before and same this time there was no gift as advertised”
Helpful Report
Posted 2 years ago
Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.
Posted 2 years ago
"Vincent Kelly"
Verified Buyer
“What happened to the rewards”
Helpful Report
Posted 2 years ago
Hello, Thank you for your review. So we can assist you further, please can you email our support team at, communications@confused.com, explaining exactly what you require our help with? Thank you and we look forward to hearing from you.
Posted 2 years ago
"Robert Simms"
Verified Buyer
“I was told tesco were cheapest and diverted to their site, then the old trick of system error and you have to log into tesco and then price is higher”
Helpful Report
Posted 2 years ago
Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.
Posted 2 years ago
"Anonymous"
Verified Buyer
“Companies on there cannot keep their promises”
Helpful Report
Posted 2 years ago
Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.
Posted 2 years ago
"Terence O"
Verified Buyer
“Insurance companies I was offered weren’t competitive at all”
Helpful Report
Posted 2 years ago
Hello, Thank you for your review and I’m sorry the prices you received are too expensive. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I hope this helps.
Posted 2 years ago
"Peter Walker"
Verified Buyer
“Complicated poor questions went to moneysupermarket sorted out without the poor questions.”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Erden Senturkler"
Verified Buyer
“Everytime visited the site my quotes went higher”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Ernest Rooke"
Verified Buyer
“Quote came up as £165. It then jumped to £260”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Jonathan Oakland"
Verified Buyer
“Put me through to Swindon. Another broker. The transfer didn’t work. Swindon had some BS clause about “not paying out if the house has not been maintained” but then couldn’t give any example or definition of what they describe as an adequate maintenance schedule. - don’t list cowboys. Have a website that actually works.”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Alan Moult"
Verified Buyer
“i have tried to buy insurance from tesco insurance and keep being told they can not give me insurance without being told why not”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
Dennis Fraser
Verified Buyer
“RUBBISH THIS SHORT”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Anonymous"
Verified Buyer
“The advertised price on Confused.com was not the price offered when linked through to the affiliates website”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative
Posted 2 years ago
"Jillian Evans"
Verified Buyer
“Tried several times to put bank and also credit card details in and was told we would av a phone call with an authorisation code. No phone call for either transaction. In the end we gave up and went with Hastings Direct.”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Anonymous"
Verified Buyer
“The quotes provided were not matched by insurers.”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Marie Ohara"
Verified Buyer
“Much too expensive”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative
Posted 2 years ago
"John Park"
Verified Buyer
“Could not complete my insurance I also contacted you but you did not get back to me”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Afifa Saulat"
Verified Buyer
“Every time I try to go ahead with insurance it wouldn’t let me continue on Tesco bank saying we cannot insure now”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Stephen Gallagher"
Verified Buyer
“Can’t get in touch with you . Whole process very confusing .”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you feel this way. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Rosie Mackenzie"
Verified Buyer
“A low quote became ridiculously high when I looked at the details and changed some of their assumptions. You should ask more detailed questions or the quotes are meaningless.”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
"Stephen Prior"
Verified Buyer
“It is not confuseds fault. It was Tesco that was at fault. Everytime i went to pay it said sorry we cant issue you insurance........... WHY? no explanation. 3 TIMES!”
Helpful Report
Posted 2 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative
Posted 2 years ago
Confused.com - Home Insurance is rated 4.6 based on 61,544 reviews
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