Name: Confused.com - Home Insurance
Rating: 4.57

“45 minutes wasted on phone trying to talk to an incompetent person who hardly spoke English. Worst sales experience ever!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“Disappointed, was unable to access the quote I had decided on, therefore want with compare the market with same insurer for a few pounds less”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. If you would like us to look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“after taking 10 minutes to fill out the application they refused to insure my house. they had all my details of my house which were not changed for 7 years and for some unknown reason i was refused insurance. why did confused.com refer this company to me? i have never been refused house insurance”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“Tried website kept failing in the end did not renew insurance because of frustration.should not be that difficult”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Offered a price for home insurance from Intelligent Insight. When transferred to their site to review information and add some further details the site kept crashing, wasting my time. When I called them, after a long time on hold, I had to repeat the infomration I'd already given twice. They then said it would be £20 more than the quote as I had "added hearing aids". I could see on-screen that I HAD added the hearing aids when using confused.com, so couldn't see whey it should be extra. Refused to honour original price. Very poor all round”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“i was not allowed to have the special gift £20 as I had one previously last year. They should not advertise you can have. they should stipulate only for first time.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“Unable to get the lowest quote. keep being directed to additional insurance that I do not want”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“It was dreadful, definitely would not recommend using this site.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“No ability to amend details without starting again. No details of actual cover in summary, just meaningless excess. Couldn’t be bother using waste of time service. Money Supermarket so superior I’m surprised you haven’t gone bankrupt.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Sorry people, Hours of answering questions, only two options that we 100% apart in terms of price, and the cheaper of the two options then said, quite randomly, that 'Due to something (what exactly?) I had answered, they weren't able to accept the quote. And nor were they able to offer a) what I had answered incorrectly(?) or b) to offer an alternate option. And as you had only offered two options, I closed the browser tab. Why do you offer only two options after all the questions you ask of your customers. Complete waste of time. Hope you understand.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Could not get through to pay for my quote”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“theres no way of getting in touch with anyone ive tried emails and phone they cut me off ,if i dont get the £100 gift card ill cancell you have 12 days”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“I was trying to contact your customers services but they just couldn’t answer my calls so shop other places and found one a bit cheaper Thanks you for your service”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Site was very confusing and partner website also alot more confusing”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Confused.com Representative

Posted 2 years ago

“Went through all the questions, clicked on pay now and had two credit cards declined, had no contact from policy expert to discuss or explain so went elsewhere.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Confused.com Representative

Posted 2 years ago

“Beware of their offer to compensate if they cannot beat your renewal, they will wriggle out of it at all costs, changing the rules to avoid paying. Also they include companies that will not deal online and will only do business via snail mail.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Confused.com Representative

Posted 2 years ago

“easy to follow and you found a good deal for me.where is my free gift”

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Posted 2 years ago

“Ring me 07763013262 and I will tell you”

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Posted 2 years ago

Hello, Thank you for your review. If you would like to contact us, please can you email our support team at, communications@confused.com Thank you and we look forward to hearing from you. Confused.com Representative

Posted 2 years ago

“Bought home insurance through confused.com but didn't receive email confirmation or any documents. Money has gone from account but have no details of policy number etc”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. As we're a comparison website, we don't administer any policies or process any payments at Confused.com. Therefore, if you would like to request your policy documents/confirmation of your policy purchase, you should contact your insurance company directly and they will be able to help. You will find their contact details on their website. If you're having problems finding this information, please email us at, communications@confused.com and we will find their contact details for you. I hope this helps.

Posted 2 years ago

“Very confusing web site”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews