Name: Confused.com - Home Insurance
Rating: 4.57

“Interesting to discover that after using Confused.com I began to receive spam phone calls. Not for the first time either I will not be using them again.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“Fraud and deceitful site. Was quoted £134.67 from MBNA. Quote ref HAQ 915403203 - valid until 1st July. For building and contents home insurance - according to email received. Tried to accept that few days later. It is saying quote expired. Tried to contact customer services they said the same thing. Site needs reporting and removing from website for deceiving unwitting persons like myself. THEY DO NOT HONOUR the price quoted. VERY, VERY ANNOYED and UNHAPPY.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. The time a quote is valid for varies between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we don’t calculate prices at Confused.com, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“I don't know how confused got the date of my house insurance renewal but it was wrong and I only found out after I bought house insurance. What a mess”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Never recommend anything to anybody”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“I’m trying to complete my quoted home insurance and it refuses to complete. I tried phoning and too long no answer”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. If you still need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Couldn't purchase best quote. Still no response 3days after contacting you for help on best quote not available to purchase. Only one quote appears competitive (and wasn't available to purchase so effectively no competitive quotes) Numerous cheaper quotes later found elsewhere.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“I mistakenly told the insurance company I purchased from that I obtained their quote via confused.com, but in fact it was another well known comparison site which provided a quote from the same company which was £135 cheaper than the quote on confused.com.”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“You Are RUBBISH, But You Will Not Take This On Board???”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Confused.com Representative

Posted 2 years ago

“Quite given was misleading and when I rang to clarify I was given totally different information. Waste of time 😠”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“The insurance company had not recieved my information correctkly from you i eont use you again”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“Quote I was given wasn't accurate, £47.01 on site with £30 "admin fee" when I went to pay. If you're buying through this site look out for the small print”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Confused.com Representative

Posted 2 years ago

“I tried to get new home insurance and was told I couldn’t get insurance or it would be sky high due to an incident of my bag being opened and an item stolen. I never received anything back in compensation with my previous insurance company but now I’m penalised by others!!”

Helpful Report

Posted 2 years ago

Thank you for leaving your review. I'm sorry to hear you feel this way. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Confused.com Representative

Posted 2 years ago

“Supposed to beat my renewal price on like for like insurance but certainly didn’t!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Confused.com Representative

Posted 2 years ago

“Not impressed as still awaiting a response as to why my home insurance was not arranged.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Confused.com Representative

Posted 2 years ago

“For some reason I couldn’t get insurance - went direct to a company and sorted that way”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“It all seemed to work v smoothly”

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Posted 2 years ago

“The best quote I was given didn’t exist, waste of time”

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Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“Application confusing and too many irrelevant questions and reply was too long”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you.

Posted 2 years ago

“The sites I was led to wouldn’t let me buy insurance they said to call them as there was a problem with their site this time. Not really good spending time & effort inputting info for at the end being told to call them.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

“Didn’t end up renewing as there ‘was a problem’ online. I then tried calling twice but no answer. Therefore, no home insurance :( Poor customer service”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews