Name: Confused.com - Home Insurance
Rating: 4.57

“Not able to purchase my home insurance as the insurance providers database doesn't recognise my postcode. Confused.com were of no assistance in resolving this issue with the insurance company.”

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Posted 3 years ago

Hello, Thank you for your review. I am sorry to hear this has hapened. Please could you email communication@confused.com so we can help? Corey (Confused.com Representative)

Posted 3 years ago

“lidl £20 voucher does not apply in northern Ireland which is part of the uk.”

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Posted 3 years ago

Hello, Thank you for your review. I am sorry to hear you are experiencing issues with your Confused.com reward. Please could you email communication@confused.com so we can help? Corey (Confused.com Representative)

Posted 3 years ago

“Took to long to sign up and quotes not that cheap anymore.Waste of my time,”

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Posted 3 years ago

“total rubbish”

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Posted 3 years ago

Hello, Thank you for your review. I am sorry to hear you feel this way. Please could you email communication@confused.com with further information so we can help? Corey (Confused.com Representative)

Posted 3 years ago

“I searched and found a quote for house insurance. I thought I had purchased this cover but heard nothing from the insurance company. I contacted this company and supplied the confused.com reference and there was no trace of my payment. The reason is that this firm did not take American express payments contrary to the information supplied by confused.com.”

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Posted 3 years ago

Hello, Thank you for your review. I am sorry to hear this has happened. Please could you email communication@confused.com with further information so we can help? Corey (Confused.com Representative)

Posted 3 years ago

“Price was lower but add ons in Comparison to others who have the add ons as standard”

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Posted 3 years ago

“When confirming the policy, especially the claims declared, this did not feed through to the providers' website...and I had to spend hours correcting them ...not going to use your services again”

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Posted 3 years ago

Hello, Thank you for your review. I am sorry to hear this has happened. Please could you email communication@confused.com with further information so we can help? Corey (Confused.com Representative)

Posted 3 years ago

“A good website butI dont pass on info to my friends. They often no MORE THAN me.”

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Posted 3 years ago

Hello, Thank you for your review. Please could you email communication@confused.com with further information so we can help? Corey (Confused.com Representative)

Posted 3 years ago

“your business you find customers, do not do recommendations anymore”

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Posted 3 years ago

Hello, Thank you for your review. Please could you email communication@confused.com with further information so we can help? Corey (Confused.com Representative)

Posted 3 years ago

“Admiral quote wouldn't go through so it was just a waste of time”

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Posted 3 years ago

Hello, Thank you for your review. I am sorry to hear you are having issues purchasing your quote. Please could you email communication@confused.com so we can help? Corey (Confused.com Representative)

Posted 3 years ago

“We used your site specifically for the £20 lidl bonus. Now after using it we're told some activity we arent aware of has broken your T&C's Not a geat experience, so bad infact that I deliberately didn't use you to buy my car insurance.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so our team can look into this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“Not received my vet policy or my home policy yet”

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Posted 3 years ago

Hello Marion, Thank you for your feedback. As we do not administer policies here at Confused.com, you will need to contact your insurers directly. Thanks again. Ruby (Confused.com Representative)

Posted 3 years ago

“Confused.com requests that you add all of your personal details prior to searching for quotes. However, they intentionally do not pass these on to the suppliers. Therefore, when the quotes come in, they are based on the wrong information. If you accept the quote, you will find that you are probably not covered as you thought.”

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Posted 3 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“Quoted cheaper price, when went to provider the price increased for no reason”

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Posted 3 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“Can't get gender or name right”

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Posted 3 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“don't make an offer if it cannot be accessed”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“This was a terrible experience. I had no confirmation by email from the house insurance company. Confused.com kept sending me emails of price comparison at the same time. A real mess”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“A load of old tosh. Nothing would load properly and couldn't get through to any of the recommended websites.”

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Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“One Call Insurance are a bunch of charlatans that it is impossible to communicate with. I cancelled my policy and reclaimed the payment.”

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Posted 3 years ago

Hello, Thank you for your review. It appears the issue is with the insurer however, if you would like us to look into this for you can you please email communications@confused.com? I’m sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“Very frustrating, every time I move on to bye the insurance policy it would not let me proceed”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews