Name: Confused.com - Home Insurance
Rating: 4.57

“You presented your quote as a renewal which was deceptive and underhand”

Posted 3 years ago

Hello, Thank you for your review and Im sorry to hear you feel this way. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 3 years ago

“I wasn't able to purchase home contents insurance because I didn't know the day month or year of my CCJs How are you supposed to remember those details from years ago? No I do not recommend using confused.com to purchase home contents insurance!!”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 3 years ago

“Insurance company recommended were hopeless”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 3 years ago

“I haven't received the advertised offer or a response to my question asking about it so not particularly impressed”

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Posted 3 years ago

Thank you for leaving your review. I am sorry to hear you’ve had this issue. Can you please email communications@confused.com so our team can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“7 times i tried to buy this policy and 7 times confused wouldn't - thanks for wrecking my Friday evening”

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Posted 3 years ago

Thank you for leaving your review. I am sorry to hear you’ve had this issue. Can you please email communications@confused.com so our team can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“The links to set up the insurance didnt work I tried multiple times with two different suppliers on multiple days the site kept refreshing and not loading so I have now renewed with Sainsbury's which was effortless in comparison and also didn’t require a first month credit card payment just set up DD much easier. Thank you”

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Posted 3 years ago

Thank you for leaving your review. I am sorry to hear you’ve had this issue. Can you please email communications@confused.com so our team can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“You supply the 5 best quotes, but when I click on the 'take me to provider' link, they then say they are not quoting. Very frustrating and time wasting”

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Posted 3 years ago

Thank you for leaving your review. I am sorry to hear you’ve had this issue. Can you please email communications@confused.com so our team can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“Options are limited, unclear and uncompetitive.”

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Posted 3 years ago

Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)

Posted 3 years ago

“Each time I found a company that appeared to be offering good, favourably priced insurance, the site ,when I clicked on the company details, redirected me back to the beginning procedure and began by asking me to fill in forms that had already been filled in. Very disappointing and a huge waste of my time.”

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Posted 3 years ago

Thank you for leaving your review. I am sorry to hear you’ve had this issue. Can you please email communications@confused.com so our team can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“The rewards described by confused.com in allegiance with esure are not as they appear. I was promised a £20.00 Lidl voucher without any further strings. When it comes to collection you have to join up to another advertising programme to get the promised voucher. Sharp practice by Confused.com, does esure want to be party to this?”

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Posted 3 years ago

Thank you for leaving your review. I am sorry to hear you’ve had this issue. Can you please email communications@confused.com so our team can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“Used company for car insurance and voucher refused inspite of technical difficulties and Covid!”

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Posted 3 years ago

Thank you for leaving your review. I am sorry to hear you’ve had this issue. Can you please email communications@confused.com so our team can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“I purchased House and Contents Insurance cover with Hastings Direct as recommended by Confused.com and was advised I would receive a £20 voucher which appeared to be a reasonable premium for the protection offered with the alleged voucher offer. however this appears to be a scam because i am informed I have to sign-on for some app. which I don't know anything whatsoever about because when I attended school in 1940 they never had computers in the school therefore I was never taught anything about them furthermore like a good many octogenarians i do not have a Mobile Phone. I completed this cover on the understanding I would receive the promised Voucher and because all people are different it is a question of ' one size does not fit all ' and for this reason I would appreciate it if you will ensure I receive the Promised Voucher by Royal Mail or some other method of your choosing to avoid being in breach of any ' unfair trading ' rules. Thank you, John Beaumont.”

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Posted 3 years ago

Thank you for leaving your review. I am sorry to hear you’ve had this issue. Can you please email communications@confused.com so our team can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“The online, home insurance I chose (Aviva) Is completely mess up, not organised; there was an error on my details (my name and surname) they were not able to amend it, has been very frustrating the all communication. I recommend you to check before you put a product failure on your website. Completely rubbish!!!”

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Posted 3 years ago

Thank you for leaving your review. I am sorry to hear you’ve had this issue. Can you please email communications@confused.com so our team can investigate this for you? Alicia (Confused.com Representative)

Posted 3 years ago

“I don’t know why I can’t go through your website to buy home insurance under Tesco Bank.”

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Posted 3 years ago

Hello, We are sorry for any inconvenience caused. Can you please email communcations@confused.com so we can look into this for you? Ruby (Confused.com Representative)

Posted 3 years ago

“The promise of a " gift" voucher for using Confused.com has not materialised. After you have downloaded the confused app and when it actually works, you go to rewards it states something has gone work and press the contact Us, when you do nothing happens”

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Posted 3 years ago

Hello, We are sorry for any inconvenience caused. Can you please email communcations@confused.com so we can look into this for you? Ruby (Confused.com Representative)

Posted 3 years ago

“Unable to set up a password for an account despite adhering to password policy. Unable to purchase the home insurance from the quote online. Infuriating.”

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Posted 3 years ago

Hello, We are sorry for any inconvenience caused. Can you please email communcations@confused.com so we can look into this for you? Ruby (Confused.com Representative)

Posted 3 years ago

“I think lm more confused.”

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Posted 3 years ago

Hello, Thank you for your review. We are sorry you feel this way about Confused.com, if you have any further issues please email communications@confused.com? Ruby (Confused.com Representative)

Posted 3 years ago

“I often found confused produced the cheapest quotes so looked at them again this year. Unfortunately the sieving process with my choices including home emergency and legal cover where not producing the correct prices when I went through to the site. After struggling on with this for over 2 hours running through different quotes and phoning the individual companies I stopped using Confused.”

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Posted 3 years ago

Hello, Thank you for your review. We are sorry you feel this way about Confused.com, if you have any further issues please email communications@confused.com? Ruby (Confused.com Representative)

Posted 3 years ago

“You emailed me saying my insurance was due, and it wasn't. I am in waiting for a full refund.”

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Posted 3 years ago

Hello, We are sorry for any inconvenience caused. Can you please email communcations@confused.com so we can look into this for you? Ruby (Confused.com Representative)

Posted 3 years ago

“Put in all our details. Got a list of quotes. Went into one and it just kept up coming up with a screen saying sorry we can't quote you. Even though we got a quote..... We then contacted confused.com and the reply we received helped in no way at all. It was a standard reply and didn't answer our query at all.”

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Posted 3 years ago

Hello, We are sorry for any inconvenience caused. Can you please email communcations@confused.com so we can look into this for you? Ruby (Confused.com Representative)

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews