Name: Confused.com - Home Insurance
Rating: 4.57

“Have wasted a lot of time trying to get through to someone to speak to. I was trying to get home contents cover for my 84 year old widowed Brother-in-Law who lives in a monitored sheltered apartment. His late wife (my sister) looked after the insurance before she passed away. I could not find a phone number for any of the companies that came up on your list. When I did get to talk to a agent they could not tell me how to apply on line. The website didn't respond, I myself am 72 years of age and not a silver surfer If I couldn't submit an application then, if I had recourse to have a claim ,how would this be handled considering I cannot connect with any human person.”

Helpful Report

Posted 3 years ago

Hello, We are sorry for any inconvenience caused. Can you please email communcations@confused.com so we can look into this for you? Ruby (Confused.com Representative)

Posted 3 years ago

“I entered the details on confused.com and when I paid for the policy, found that the assumptions on the policy weren't compatible with my requirements and I had to cancel it.”

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Posted 3 years ago

Hello, We are sorry for any inconvenience caused. Can you please email communcations@confused.com so we can look into this for you? Ruby (Confused.com Representative)

Posted 3 years ago

“Unable to claim reward”

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Posted 3 years ago

Hello, We are sorry for any inconvenience caused. Can you please email communcations@confused.com so we can look into this for you? Ruby (Confused.com Representative)

Posted 3 years ago

“True to the name I became confused.”

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Posted 3 years ago

Hello, Thank you for your review. We are sorry you feel this way about Confused.com, if you have any further issues please email communications@confused.com? Ruby (Confused.com Representative)

Posted 3 years ago

“There was confusion over the cover, meaning part was excluded and I didn't receive the 'kidstart' contribution.”

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Posted 3 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Wouldn’t accept payment card saying error after submitting all the details . Went to other site/ company purchased no problem”

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Posted 3 years ago

Hello, Thank you for your review. As we're a comparison website, we don't administer any policies or process any payments at Confused.com. Therefore, if you are experiencing any issues when attempting to purchase your policy, you should contact your insurance company directly and they will be able to help. You will find their contact details on their website. If you're having problems finding this information, please email us at, communications@confused.com and we will find their contact details for you. I hope this helps. Kathryn (Confused.com Representative)

Posted 3 years ago

“Confused.com would not link to the quoted partners dite, so i gave up, and went elsewhere”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Totally let down”

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Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“I wanted phone number to speak to someone”

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Posted 3 years ago

“Too expensive”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I’m sorry the prices you received are too expensive. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I hope this helps.

Posted 3 years ago

“Far too complicated to get my rewards!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“I can't get the £20 gift for using confused.com for home insurance”

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Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can assist you further with this, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“The experience was coldly efficient. Not a trace of friendliness - and slightly impatient with my questions. I’m an elderly customer, a bit hard of hearing and recently widowed. I don’t expect special treatment, but could have been treated a bit more sensitively.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm very sorry to hear that this has happened to you. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Unable to get some Competitive quotation shown system error. And we couldn't input the first name with space on system and make the policy not consistent. It's not the good scanner. I will not recommend to my friends.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com so they can help you with this. Corey (Confused.com Representative)

Posted 3 years ago

“They dont know what they are doing”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“It was confusing in the end I went direct to the site I wanted -rubbish”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“Been really hard to use: connecting with online insurer and setting up new accounts on various websites in order to access the quotes. Still waiting to buy the insurance I want as I can’t log in….”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“I have got more confused”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“IH submitted an application for house and contents insurance and got an quote. only to find that I had to go through the whole performance again for the Insurance provider.After struggling with all that the company wanted a much higher premium. What a total waste of time!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am sorry to hear this has hapened. Please could you email communication@confused.com so we can help? Corey (Confused.com Representative)

Posted 3 years ago

“Awful. Spent ages completing and reviewing insurance quote. System would not accept me going to the site of chosen insure despite many attempts and trying diff insurer sites. I redid whole process with compare the market and it worked first time.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am sorry to hear this has hapened. Please could you email communication@confused.com so we can help? Corey (Confused.com Representative)

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews