Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 64,101 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 64,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Easy to use and very good deals”

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Posted 3 days ago

“Good prices have used before and will definitely use again”

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Posted 3 days ago

“Helped me reduce my insurance renewal by almost 25%”

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Posted 3 days ago

“I finally found a good deal but it was a bit confusing (no pun intended). Entered my details and was happy with one of their quotes. It then transferred me to the site and the price went up by £10. It was still cheap so I went for it...”

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Posted 3 days ago

“Quick easy to use website, displays info needed and helps to ensure you compare to make sure you have correct insurance”

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Posted 3 days ago

“It was easy to do. Clear and concise”

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Posted 3 days ago

“Excellent service !!”

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Posted 3 days ago

“Got a great price and it wa season to manage online”

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Posted 3 days ago

“Happy with how easy it was to review quotes.”

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Posted 3 days ago

“So easy to follow the instructions”

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Posted 3 days ago

“A great help in finding my the right home insurance at a lower price than my current insurance company.”

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Posted 3 days ago

“Easy to use. Options of insurance quotes and excellent range of companies.”

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Posted 3 days ago

“Easy to use,good comparison”

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Posted 3 days ago

“Easy process and great rewards on offer”

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Posted 3 days ago

“There's an obvious issue between the Confused.com interface and that of the insurance companies when your quote is generated. It all looks so clean and simple getting a quote this way to start with. We found the initial quote given by Confused is not the price necessarily then given by the insurers after you click the link on the policy. This feels disingenuous. The questions set up for consumers to answer on Confused.com therefore need to be more finely nuanced in order to give an honest price.”

Helpful Report

Posted 3 days ago

Hello Joanne, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore I have emailed you requesting further information from you. Please could you keep an eye on your inbox to locate the email. I’m very sorry for any inconvenience this has caused you, Joanne. We hope to resolve this for you soon. Dan, Confused.com Representative

Posted 3 days ago

“Easy to get what you need”

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Posted 3 days ago

“Very easy to use, and once you have an account it remembers your information every year.”

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Posted 3 days ago

“Very easy to find the cover requires at a competitive price”

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Posted 4 days ago

“Very useful comparison site often with better prices than its competitors.”

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Posted 4 days ago

“Easy to get a good choice of options and therefore choose the company I prefer.”

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Posted 4 days ago

Confused.com - Home Insurance is rated 4.6 based on 64,101 reviews