Name: Confused.com - Home Insurance
Rating: 4.57

“Incomplete information on insurance”

Posted 5 months ago

Hello Ian, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 5 months ago

“Because they are giving one quote and when it's going into actual website , it's entirely different quote.”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 5 months ago

“Asked for flood cover insurance. Only one insurance offered whichEXCLUDED flood cover!!! Useless”

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Posted 6 months ago

Hello Antony, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 6 months ago

“I was unable to purchase insurance as my credit card was rejected and I was unable to resolve the problem. There is no problem with my credit card as I have contacted my bank.”

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Posted 6 months ago

Hello Mike, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 6 months ago

“A total let down on the rewards claim said already claimed when I hadn’t and when it appeared saying out of date”

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Posted 6 months ago

Hello Elaine Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Can you contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 6 months ago

“gave me a quote that when I went back to sign up for, later on the same day, it had substantially increased Felt very manipulated and the later quotes were a lot higher than another comparison site”

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Posted 6 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 6 months ago

“Bit pointless really, when you follow the link to the insurers web site the price changes. I've noticed this on Car, Bike and home insurance. You select an excess and the price jumps up for the excess you select. The price shown on Confused.com is always for a different excess and so is pointless.”

Helpful Report

Posted 6 months ago

Hello Mark, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 6 months ago

“The questions asked on the proposal did not nearly cover the questions asked by the insurance company leading to a much higher premium”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 6 months ago

“Prices quoted change when you proceed to pay for a policy. Price quoted £102, then it changed to £125. I could have phoned the insurace company, but this defeats the purpose of buying online.”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 6 months ago

“Could not finish the sale”

Helpful Report

Posted 6 months ago

Hello Caroline, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 6 months ago

“Made me confused, kept sending emails telling me I hadn't paid for my insurance I have paid”

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Posted 6 months ago

“The information that I typed into Cofused.com was not accurately transferred to the insurance provider . When I checked the documents I found quite a few errors and had to ring the company to correct the errors which resulted in them asking for £45 more to set up the policy. I cancelled. So no, can’t recommend Confused.com. Waste of my time and that of insurance provider.”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 6 months ago

“It reminds you weeks in advance of an insurance premium ending that the ‘insurance premium is ending’. Then gives some quotes. You decide on one but cannot proceed until your monthly pension falls. When you return to purchase the insurance premium it has gone up in price by over 20%. No longer a company I would entertain let alone encourage others to visit.”

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Posted 6 months ago

Hello Ian, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Jess, Confused.com Representative

Posted 6 months ago

“The quote you provided for car insurance were all worse than the renewal quote from my existing provider. The quote (Admiral) for Home Contents insurance let me click through to Admiral but then i had to input all the same data again, and even then they couldn't complete the provision of insurance so invited me to online chat to complete it. I then spent another hour giving the same info again with long delays on the chat responses only to get to almost the end when they closed the chat because it had gone past 9pm.”

Helpful Report

Posted 6 months ago

Hello Hannah, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 6 months ago

“Too expensive - went elsewhere.”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 6 months ago

“The promised offer did not appear after and despite emailing, I was told I didn't qualify for even the coffee as I had not bought the home insurance, but clearly, I did purchase it, or else you wouldn't be asking for a review about confused.com.”

Helpful Report

Posted 6 months ago

Hello Amanda, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Can you contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 6 months ago

“I gave tried to set up my home insurance with esure flex and I give my payment details but I don't have confirmation from them that zi have a policy.”

Helpful Report

Posted 6 months ago

Hello Maureen, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 6 months ago

“payed my deposit and put all my details in and had no email from the insurance company feel like been scamed”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 6 months ago

“Went to accept Admiral quote and after completing documentation and three further phone calls cost went up three times and I answered the same questions three times Eventually gave up and went to MBNA with success through money supermarket”

Helpful Report

Posted 6 months ago

Hello James, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, James. We hope to hear from you soon. Dan, Confused.com Representative

Posted 6 months ago

“Only 4 options. Difference from cheapest to most expensive so large, they all seemed wrong. Quote was increased as soon as we looked into it.”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews