Name: Confused.com - Home Insurance
Rating: 4.57

“I am very disappointed with me recent Confused.com experience, with particular regard to home insurance. Having enetred all my details I was presented with a list of quotations from various insurance providers. I selected the quotation of my choice, which was with Hastings. I was transferred to the Hastings Direct site, where to my surprise the quoted cost suddenly increased by £47 from the quoted price given on Confused.com. Not happy with this I eventually managed to get through to Hastings via a contact tel. number and got to speak to a human being, who went on to tell me that the price you see on Confused.com is only a guide only. You will only know the true cost of what you need to pay once you are on the providers website and just about to pay!! This is an absoloute load of b...........s and a complete waste of 2 hours of my life that I won't get back. Thankfully, I did not continue with Confused.com and purchased my home insurance via. Money Super Market. The price I was quoted on the Money Super Market comparison site was the price I paid the provider and there was no inflated rate surprises. My Hasting experince makes a complete mockery of the Confused.com comparison process and I will not be using Confused.com ever again in the future.”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 5 months ago

“We were trying to insure a house that is unoccupied. We were honest in our answers but the offers that came up disappeared once we clicked through to the insurer. It feels like the site should have steered us to specialist insurers or at least indicated that we were unlikely to find anything.”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“I booked and paid for my holiday insurance with Admiral with confused.com and didn’t receive my policy although they took the money out of my bank. I couldn’t access it on holiday because they didn’t send anything at all to me. Trying to access it on Admiral couldn’t be done because without a policy number it’s impossible. Fortunately I was lucky because nothing went wrong!! I am a breast cancer survivor and have high blood pressure. Never again!!”

Helpful Report

Posted 5 months ago

Hello Pauline, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 5 months ago

“If you are a blind person having to use a screenreader and the keyboard to get things done with Confused, you will be wasting your time. The Website is not screenreader-friendly. Amongst other things, the "Buy" button to be taken to the insurer's site and make your insurance purchase has not been coded to accept keyboard input rather than a mouse click. I have been telling Confused this for nearly 15 years but it's like talking to a stone!”

Helpful Report

Posted 5 months ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“I have already taken out a policy house and contents one , with Protect9161191-25 the amount was £204.22 paid three days ago Why are you still asking me please let me now asap r.organ1@ntlworld.com mrs Rosemary organ”

Helpful Report

Posted 5 months ago

Hello Rosemary, Thank you for leaving your review as your feedback is really important to us. It is likley you are receiving quote reminders as you have not yet reached the start date of your quote. This does not mean that you have not purchased insurance. Please try to avoid giving your personal information on public forums such as review websites. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“I took home insurance out from your site and you wouldn't help even after i took it out as I had no communication from them as I'm not happy as i even paid the first installment to them i think they was called one click home insurance”

Helpful Report

Posted 5 months ago

Hello Stephen, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 5 months ago

“I selected a Waitrose voucher as my reward but never received it.”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Dan, Confused.com Representative

Posted 5 months ago

“You have to fight to get the reward off them.. if you forget, like i do sometimes, then you lose out.”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 5 months ago

“They advertise free coffee etc from various outlets if you buy from them..but no explanation how you claim it..what a con..”

Helpful Report

Posted 5 months ago

Hello Derek, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 5 months ago

“It was so difficult to get an answer and finally I gave up”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“Found it impossible to move from quote to purchase, many attempts after an hour my brain showed signs of distress so I gave up”

Helpful Report

Posted 5 months ago

Hello Anthony, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 5 months ago

“Disappointing - I tried to purchase home insurance offered by Tesco, the link failed to work, as indeed did trying the Tesco site directly.”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 5 months ago

“Noticed the quote was issued on the 8th Dec to you. We were not informed until 5th January leaving no time to shop around. Will not get cought next year.”

Helpful Report

Posted 5 months ago

Hello Shirley, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. I can see we sent you a renewal quote on 16/12/2024 this is based on the quote date you entered the last time you used Confused.com. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 5 months ago

“Boo.... Boo..... Boo..”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 5 months ago

“Having gone through all the questions and being redirected to a real person, who, more or less, asked the same questions we were turned down. A waste of time, having been with current insurers for about 48- 49 years. Our insurance premium went up dramatically, having made two small claims last year, so I thought I'd shop around. Moral is - don't make small claims!”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 5 months ago

“Made complaint 23rd December 2024 they just send email be in touch 7 days not heard a thing joke”

Helpful Report

Posted 5 months ago

Hello Timothy, Thank you for leaving your review. I can see you contacted our customer services on 31/12/2024 and one of the team responded to you. Please can you check your junk/spam folder if you have not received this reply. I’m sorry for any inconvenience caused. I hope this helps. Jess, Confused.com Representative

Posted 5 months ago

“despite filling out the questionnaire and on it stating an expiry date given until X trying to complete by unable to. yes it does price can say in parts buy now to secure as prices can move, WRONG why give a dare by the warn you as possible changes, between you and ins companies get it sortedm seems to be a scam”

Helpful Report

Posted 5 months ago

Hello Robert, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Jess, Confused.com Representative

Posted 5 months ago

“After getting some quotes, I tried to pay for a policy. During the checkout process the policy was declined without reason.”

Helpful Report

Posted 5 months ago

Hello Kenneth, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 5 months ago

“Would not let me pay for insurance. I am 88 years young and my friend was trying to pay on my behave, no joy.”

Helpful Report

Posted 5 months ago

Hello Corryn, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 5 months ago

“Website and app did not register my insurance so did not get to claim my reward and customer service were of no help,still waiting for someone to get in touch about £20 voucher. Waste of time ,spent a whole morning trying to get it sorted.”

Helpful Report

Posted 5 months ago

Hello Angela, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. As Confused.com is an online price comparison website and not an insurer your purchased policy will not show up in your Confused.com account. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Jess, Confused.com Representative

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews