Name: Confused.com - Home Insurance
Rating: 4.57

“After a very long session of filling in boxes, the site crashes. Total waste of time.”

Posted 5 months ago

Hello Tristan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 5 months ago

“couldn't buy the insurance I wanted from yourselves as pages went blank, tried several companies (my computers aren't that old). contacted customer services who were very good and replied promptly giving a ref no. and phone no., but unfortunately the main company I wanted to buy from only had an automated phone line and you could only purchase online, so I couldn't.”

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Posted 5 months ago

Hello Mark, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 5 months ago

“Reviews very bad.”

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Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 months ago

“Entered all details regarding my property. Got a variety of quotes. Went ahead with Quote me happy. After paying the policy I was able to check the details for my property that I had covered. The details had gone across to the supplier with incorrect information. Resulting in a much higher premium and therefore having to get a refund. So your quotes are false and if I hadn’t double checked the policy, I won’t have been insured!!”

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Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com Ka, Confused.com Representative

Posted 5 months ago

“I am currently on holiday in Asia and 4 times I attempted to buy insurance via you site and each time refused even though I approved payment with my bank app. You call should yourself cannot do not confused. WASTE OF MY TIME AND ENERGY”

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Posted 5 months ago

Hello Dale, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Please note you are unable to access our site and likely that of insurers whilst you are outside of the UK. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 5 months ago

“Sent me a message to say my insurance needs renewal you are to early”

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Posted 5 months ago

Hello. Thank you for leaving your review as your feedback is really important to us. Renewal reminder emails are sent based on the last date you created a quote. If you need to reset the date for your renewal reminders please create a new quote closer to your renewal date. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“Unable to get logged in using codes sent and password not remembered.”

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Posted 5 months ago

Hello. Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 5 months ago

“every time i pressed buy it transferd me to web site and never got through just timed out wast of my time”

Helpful Report

Posted 5 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 5 months ago

“i wanted to start my policy from when my old one ran out but it kept coming back that it had to start on the day i applied for it two weeks before i wanted it”

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Posted 5 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. You can select any start date for your policy within the next 30 days. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 5 months ago

“There needs to be phone numbers for various insurers rather than robots. Personally I would not purchase from a company that does not have a phone contact number”

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Posted 5 months ago

Hello Lynn, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“Tog if itc”

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Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“Difficult to understand call centre operator”

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Posted 6 months ago

Hello Colin, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue when trying to contact your chosen insurer. Confused.com does not operate a telephone service but most insurers you can contact via email or live chat on their website if you need further assistance. Jess, Confused.com Representative

Posted 6 months ago

“Messaged through chat today, agent went away and left chat without warning and without resolving the issue. I’m trying to buy a home insurance policy quoted via Confused.com but the link to Vhurchill continues to display an error. This is extremely frustrating”

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Posted 6 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 6 months ago

“Ive cancelled this and not has any confirmation. That its been cancelled phoned numerous times but still no joy . Not happy at all.”

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Posted 6 months ago

Hello Mark, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy cancellation confirmation. As we’re a comparison site, we do not administer policies and therefore are unable to send your confirmation. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Jess, Confused.com Representative

Posted 6 months ago

“Difficult/impossible to use”

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Posted 6 months ago

Hello Vale, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 6 months ago

“I took out travel insurance and then home insurance but only have had one lot of the advertised rewards. I do not understand why?”

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Posted 6 months ago

Hello Susan, Thank you for leaving your review. I’m sorry to hear you had this issue. We are aware you have contacted us and we are investigating your query. We will shortly be contact with you directly. Ka, Confused.com Representative

Posted 6 months ago

“I received an email from Confused.com with a ‘renew’ button. I clicked on it thinking I was renewing my policy with the same provider but it turns out it was a new policy and I was subsequently charged and extra £41.00. Luckily I received my renewal offer letter from the provider with the lower quote. I called the company and was advised I was about to pay for two renewals! Happily I raised this very quickly with my provider and they cancelled the more expensive suppose ‘renewal’ policy. Be careful before you click ‘renew’ on this comparison site.”

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Posted 6 months ago

Hello Tracy, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you, Tracy. Ka, Confused.com Representative

Posted 6 months ago

“This company provided me with a quote which I used. However, while checking details with the chosen insurer their (Confused.com) page that I had filled out - provided by Con.com with details for the insurer timed out a couple of times: the whole exercise took four hours + to complete- ie for me to be able to check details on the policy, refill a couple or three times on the web page. I probably would not repeat the experience.”

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Posted 6 months ago

Hello Maureen, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Based on the information you highlighted, the issue occurred on the insurer site. We would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the price you have received and the name of the insurer in question with a copy of screenshot of the error. I’m very sorry for any inconvenience this has caused you, Maureen. We hope to hear from you soon. Ka, Confused.com Representative

Posted 6 months ago

“Price is too high”

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Posted 6 months ago

Hello Gulam, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 6 months ago

“Initially very happy with the suggestions but then it went so horribly wrong when we tried to purchase one of the policies - firstly we tried Admiral who sent a written quote, when we tried to pay the link didn’t work so we had to phone, we did this and was told the premium would be higher - similar experience with Aviva so gave up and went to Direct Line which we should have done in the first place”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews