Name: Confused.com - Home Insurance
Rating: 4.57

“Unable to get quote on site you advised me,Admiral were a complkete waste of time.Tried several times to redeem the quote but unable to get through to the.Have switched over to Go Compare and sorted it out in 20 minutes.”

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Posted 4 months ago

Hello Keith, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 4 months ago

“Unable to renew insurance no human contact”

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Posted 4 months ago

Hello Alan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. I can see you have contacted our support team and they have passed your details to the insurer. Hopefully this will be resolved for you soon. Jess, Confused.com Representative

Posted 4 months ago

“I cannot review because I haven’t made a claim!”

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Posted 4 months ago

Hello Belinda, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 4 months ago

“Didn't work when I clicked through to Hastings”

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Posted 4 months ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 4 months ago

“Could not get into my account,so was unable to accept a really cheap quote.Was successful after several attempts,but got a more expensive quote.A poor website-not user friendly.”

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Posted 4 months ago

Hello Brian, Thank you for leaving your review. I’m very sorry to hear you had trouble logging into on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you, Brian. Jess, Confused.com Representative

Posted 4 months ago

“I felt I was getting the run around every time I decided that was the insurance I require you offered more with more money to pay this went on and on until I gave up and called my old insurance on the phone no pressure a human being to speak to, you have gone to far I felt stressed when using your site what happened to simple.”

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Posted 4 months ago

Hello Maureen, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Maureen. We hope to hear from you soon. Ka, Confused.com Representative

Posted 4 months ago

“new reward scheme stinks, can not get my reward, page not responding”

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Posted 4 months ago

Hello Martin, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. Our rewards team are reviewing your case at present and will be in contact with you. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 months ago

“Went round the same questions over and over again and I still have not got house insurance”

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Posted 4 months ago

Hello William, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 months ago

“Went thru all guff. Then rejected by Churchill! Waste of time.”

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Posted 4 months ago

Hello Brian, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 months ago

“The prices in the quote were not even close to matching the 'real' price. Will not be using them again”

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Posted 4 months ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 4 months ago

“I was told that I had made two claims on my insurance which I definitely didn’t make. I was told I couldn’t have any insurance. Went to another company and had no problem”

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Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 5 months ago

“Take 2 payments for 1 product”

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Posted 5 months ago

Hello Dexter, Thank you for leaving your review. I’m sorry to hear you have had this issue. As we’re a comparison site, we do not administer policies and therefore do not process any payments. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 5 months ago

“Chose sky protection had first payment taken from my account but no policy”

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Posted 5 months ago

Hello Peter, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 5 months ago

“When I proceeded to the company website to buy the policy - I was unable to complete the transaction. I was asked to complete the quote again and the price went up by £60 so I didn’t progress. This is very disappointing as it seems like confused.com is giving incorrect quotes. I didn’t change anything on the quote. The company was Hastings insurance Kind regards”

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Posted 5 months ago

Hello Helen, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Helen. We hope to hear from you soon. Dan, Confused.com Representative

Posted 5 months ago

“Went to by insurance then they put price up on checking out”

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Posted 5 months ago

Hello Angela, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Angela. We hope to hear from you soon. Jess, Confused.com Representative

Posted 5 months ago

“I couldn't use the sire as it hadn't been updated. So my new home wasn't on it. So impossible to use”

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Posted 5 months ago

Hello Amanda, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 5 months ago

“Simple to use. Good prices but do not make recommendations.”

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Posted 5 months ago

Hello Alan, We appreciate you leaving us a review and are happy to hear that you enjoyed your experience with Confused.com. We hope you return to Confused.com soon! Jess, Confused.com Representative

Posted 5 months ago

“no way to actually buy what there recommend”

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Posted 5 months ago

Hello Maria, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 5 months ago

“You keep bothering me go away”

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Posted 5 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Jess, Confused.com Representative

Posted 5 months ago

“Ridiculous increase in prices”

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Posted 5 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews