Name: Confused.com - Home Insurance
Rating: 4.57

“Very easy, good prices.”

Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 months ago

“Adequate service”

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Posted 5 months ago

Hello Kenneth, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 months ago

“I have water pouring through the ceiling of two rooms in my house, owing I suspect to a leaking central heating pipe hidden within the structure. The email from confused of 5th May tells me 'Congratulations - you are all set with your home insurance' yet actually OMITS to mention either the name of the insurer OR the policy number. I have written an urgent email to Confused.com and been shown a screen saying 'We aim to get back to you within 3-5 working days'. Utterly, utterly hopeless.”

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Posted 5 months ago

Hello Henry, Thank you for leaving your review. I’m sorry to hear you had this issue and haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 5 months ago

“At £ 396 - renewal is £211.04, NOT going to advise friends am I??”

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Posted 5 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 5 months ago

“Very poor The MBNA insurance website can not be opened”

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Posted 5 months ago

Hello Phyllis, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can contact MBNA directly 0345 266 6679. Ka, Confused.com Representative

Posted 5 months ago

“Very good almost faultless service , No complaints. However I am not a recommender as I do not come into contact with folk who are uninsured”

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Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 months ago

“Waste of time”

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Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 5 months ago

“Too confusing. Original quotes bore no relationship to those I ended up with. And then they kept changing. Gave up and stayed with my original insurer.”

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Posted 5 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 5 months ago

“Very bad recommendations. When going through the fine print completely inappropriate quotes based on the ingoing parameters I had provided.”

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Posted 5 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 5 months ago

“Used Topcashback to purchase home insurance with cashback to reduce cost. Paid on 21/11, insurnace started on 1/12 and now 5/12. Cashback is tracking at £0. VERY disappointed. No idea how good the insurance is until I make a claim, which I have never done in the past.”

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Posted 5 months ago

Hello Peter, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 5 months ago

“My reward cannot be claimed because it is a newly built property and the address does not appear.”

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Posted 5 months ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 5 months ago

“Not sure if confused should recommend some of the companies.”

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Posted 5 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 5 months ago

“Not the cheapest”

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Posted 5 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 5 months ago

“Having completed all the asked data, both accurately and completely, I was aggreived to find that information was not passed on to the relevant insurance companies. This led to misunderstandings and cancellation of chosen ( and paid for ) policies. Time wasting and worrying.”

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Posted 5 months ago

Hello Jonathan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 5 months ago

“Usually find confused.com to be easy to use and good value. However, I had a home insurance claim in the last 12 months and despite including details of this on the form, none of the policies I attempted to purchase had included this. When I manually added it via the insurers websites, the quotes all went up by at least 50%.”

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Posted 5 months ago

Hello Nina, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 5 months ago

“Admiral came back with £2500 (ish) quote. When I tried to confirm it, they put it up to £3600 (ish) with none of my data changing. Very disappointing and a complete waste of my time.”

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Posted 6 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 5 months ago

“I was offered a reward for taking out a policy through confused.com and have tried to obtain it but have been unable to do so.”

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Posted 6 months ago

Hello Harold, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Corey, Confused.com Representative

Posted 6 months ago

“Tesco bank website was not able to give me that price and having alert about not to give you home insurance this time.”

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Posted 6 months ago

Hello Sohel, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Sohel. We hope to hear from you soon. Alicia, Confused.com Representative

Posted 6 months ago

“You notified me of a best deal with Ageas and recommended them. I took out a policy with them and 1/2 hour later my wife told me we were already insured with The Policy Expert and for £180 less. I had to cancel with Ageas and am waiting a refund.”

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Posted 6 months ago

Hello Stanley, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way / I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 6 months ago

“TO BE INFORMED THAT A 60% INCREASE TO GOLD COVER AFTER BEING QUOTED £125.88 PREMIUM. AFTER ASKING FOR ALL THE COVER THAT I REQUIRE AND BEING INFORMED THAT MY NEEDS HAD BEEN CATERED FOR.”

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Posted 6 months ago

Hello Pete, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Pete. We hope to hear from you soon. Kath, Confused.com Representative

Posted 6 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Confused.com - Home Insurance Reviews