Name: Confused.com - Home Insurance
Rating: 4.57

“My free gift never arrived”

Posted 6 months ago

Hello Ron, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 6 months ago

“Not competive enough price higher than other sites”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 6 months ago

“I could not complete my application for home insurance as I was down as a single occupier. As my brother lives with me I tried to change the quote but I was not able to do it.”

Helpful Report

Posted 7 months ago

Hello Andrea, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 6 months ago

“We were unable to find our address on the post code as it’s a new build, in order to obtain a quote we used an address of the new build only 2 house’s down and rang the provider the following day. Although we’d put all of our details in correctly, they hadn’t got everything and when requoted the price increased by £400. As a result I’ve had to put my business elsewhere”

Helpful Report

Posted 7 months ago

Hello John, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, John. We hope to hear from you soon. Dan, Confused.com Representative

Posted 6 months ago

“Quote over £50 more than competitor. Understand that potential gift and free drinks worth that but comes with the hassle of redeeming every month. Glad the AA refused to insure me at Gold level which I wanted but ironically they would have let me have their Silver level ... their loss. Been with Confused.com for few years car insurance and home for some years but will be shopping around in future. Maybe they don't need my custom. Regards, unhappy customer”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 7 months ago

“rubbish not enough to look at”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 7 months ago

“I cannot get back to my quotes to insure my house and contents. I am elderly and housebound so it is very worrying. Janet lawrence”

Helpful Report

Posted 7 months ago

Hello Janet, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 7 months ago

“Incentives of £20 off websites no where near comparible to other comparison websites”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 7 months ago

“poor layout compared with other comparison sites”

Helpful Report

Posted 7 months ago

Hello George, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 7 months ago

“Rubbish prices”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 7 months ago

“I. Reqesredva link several times To chpahge mybpssword But nothing rcvd so I have been Unable to progress ofurther Sheila young”

Helpful Report

Posted 7 months ago

Hello Sheila, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you have been having issues logging into your account. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 7 months ago

“Very different to use & understand site”

Helpful Report

Posted 7 months ago

Hello Anna, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 7 months ago

“I have not decided which company to go with yet.”

Helpful Report

Posted 7 months ago

Hello Barry Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 7 months ago

“I trued to purchase and belive I have hiwev”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. As we are an online comparison website and not a provider, we are unable to view who you purchased a policy with. We would recommend checking your bank statements, or contact your credit card provider, to view who you have been making payments to for your insurance. You can also check your emails for any previous correspondence about your insurance. I'm sorry that we aren't able to be of further help on this occasion. Jess, Confused.com Representative

Posted 7 months ago

“Got a quote for home insurance and when I clicked through to the insurer (Tescos) the premium increased by £60”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 7 months ago

“dont recommend to anyone”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 7 months ago

“Not being an expert in insurance I am not really in a position to make a review. I got lots of quotes and picked one. Regarding the below question I dont actually remember which one I picked.”

Helpful Report

Posted 7 months ago

Hello Stephen, Thank you for leaving your review as your feedback is really important to us. As we are an online comparison website and not a provider, we are unable to view who you purchased a policy with. We would recommend checking your bank statements, or contact your credit card provider, to view who you have been making payments to for your insurance. You can also check your emails for any previous correspondence about your insurance. I'm sorry that we aren't able to be of further help on this occasion. Jess, Confused.com Representative

Posted 7 months ago

“One doesn't know what the other ones doing. So had to cancel my order. But they haven't told gas engineer it's cancelled”

Helpful Report

Posted 7 months ago

Hello Sheree, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 6 months ago

“system is misconstructed to mislead as to what you are buying in the main section and additions. Resulting in us purchasing insurance that did not do any accidental damage cover, I will never recommend your system to anyone”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 7 months ago

“Aviva have been good but make sure your requirements are covered such as excesses etc. But not been able to access the confused.com benefits.”

Helpful Report

Posted 7 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews