Name: Confused.com - Home Insurance
Rating: 4.57

“I thought I got the choice of a reward for taking out insurance but this didn’t happen”

Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Filled out all details. After payment agreed with bank Hastings declined!”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Rewards system as usual biased towards the issuer and not the customer. Why only 90 days to claim a reward (so you don't have to issue it if the customer forgets, that's why!). Customer services did offer to pay the reward if I supplied the policy details (didnt give me a timescale to do this. Found the details at renewal but was told as the policy had lapsed so couldn't issue. I will be going back to quidco who just pay cashback into your account without you having to remember to do anything. Wouldn't recommend confused.com and wont be using them again over a £20 lidl voucher.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“unable to connect to the broker! said downloading the quote but just would not progress. gave up!”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Somehow the information I entered on the confused.com website did not transfer correctly to the suppliers website and therefore the quote was not accurate and I had to pay an additional £25. I have never had this problem when using alternate comparison websites,therefore I would not recommend.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Insufficient questions to explain the detail of flooding, leading to presumptions of severity and cause. This resulted in only 3 insurance companies offering a policy and not providing cover for flooding. Aviva did not consider my flood experience as flooding as I was able to explain the situation and it did not enter the house and was not from natural cause-sea/river.”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Expensive quotes! Cheaper on other comparison websites”

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Posted 2 years ago

Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)

Posted 2 years ago

“Went through TopCashback and even though they offer it you don’t get it”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. Can you please email communications@confused.com so we can investigate this for you? Alicia (Confused.com Representative)

Posted 2 years ago

“Totally useless”

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Posted 2 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 2 years ago

“When progessing to the insurance provider price quoted was not the same as the comparison”

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Posted 2 years ago

Hello, Thank you for your feedback. I'm sorry for any inconvenience this has caused you, please contact our team via communications@confused.com so we can look into this for you. Ruby (Confused.com Representative)

Posted 2 years ago

“Extremely difficult to contact to clarify queries. Holding on the phone for several hours on a number of occasions and was ‘cut off’. Not called back. A very frustrating experience.”

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Posted 2 years ago

Hello, Thank you for your review. It appears the issue is with the insurer however, I'm sorry for any inconvenience caused. If you need any further assistance from Confused.com please email us on communications@confused.com. Ruby (Confused.com Representative)

Posted 2 years ago

“mis-sold”

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Posted 2 years ago

Hello, Thank you for your feedback. I'm sorry for any inconvenience this has caused you, please contact our team via communications@confused.com so we can look into this for you. Ruby (Confused.com Representative)

Posted 2 years ago

“My cash back is not showing ip In my topcash back account. I need my cashback for purchasingy hone insurance”

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Posted 2 years ago

Hello, Thank you for your feedback. I'm sorry for any inconvenience this has caused you, please contact our team via communications@confused.com so we can look into this for you. Ruby (Confused.com Representative)

Posted 2 years ago

“Each quote given stated that they were unable to provide the insurance after going through to their webpage”

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Posted 2 years ago

Hello, Thank you for your feedback. I'm sorry for any inconvenience this has caused you, please contact our team via communications@confused.com so we can look into this for you. Ruby (Confused.com Representative)

Posted 2 years ago

“Much cheaper on money supermarket”

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Posted 2 years ago

Hello, Thank for your review. I'm sorry you were unable to purchase through Confused.com, if you have any queries please don't hesitate to contact us on communications@confused.com. Ruby (Confused.com Representative)

Posted 2 years ago

“Found allot cheaper home insurance going directly to offer”

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Posted 2 years ago

Hello, Thank for your review. I'm sorry you were unable to purchase through Confused.com, if you have any queries please don't hesitate to contact us on communications@confused.com. Ruby (Confused.com Representative)

Posted 2 years ago

“Could not get passed registration of a recommended supplier”

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Posted 2 years ago

Hello, Thank you for your review. I'm sorry you had trouble purchasing the insurance, if you have any further issues please contact Communications@confused.com. Ruby (Confused.com Representative)

Posted 2 years ago

“I bought two home insurance policy, and nobody can't help me claim my second reward all the time receiving that i will received for one, disappointed as before I would rate better and no phone number?that's not professional”

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Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Unfortunately we do not have an inbound contact number for customers to call. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Are you working, I am”

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Posted 2 years ago

Hello, Thank you for your review. If you require our assistance, please can you email our support team at communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Different quotes on different day!!”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews