Name: Confused.com - Home Insurance
Rating: 4.57

“Quoteline was confused it kept saying you are out of time . I have now completed my insurance elsewhere”

Posted 2 years ago

“The coverage shown on Confused.com was different from the coverage once we clicked through to the website - the price then increased when we changed to the required coverage. We did not buy at the higher price.”

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Posted 2 years ago

“I paid my money but have got nothing back from you yet ???”

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Posted 2 years ago

“The prices look great on the website until you click on the actual provider and then they double or treble. What's the point?”

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Posted 2 years ago

“They don't check the insurance companies they compare offered an absolutely awful company”

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Posted 2 years ago

“Confusing, links send you to places that you then need to input all the details you spent 15 mins putting in. Then finally you don’t get the free gift you were promised.”

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Posted 2 years ago

“Very good experience”

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Posted 2 years ago

“Very difficult to sort out price on website. It keeps changing!”

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Posted 2 years ago

“I tried to purchase to the home Insurance from Policy Expert but was unable to complete the transaction. You said that the 2 lowest price companies would get in touch but the haven't.”

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Posted 2 years ago

“Unsolicited messages received about insurance renewal etc”

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Posted 2 years ago

“I thought I was buying home insurance through confused.com but without it being clear I was taken to Tesco site. Too confusing”

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Posted 2 years ago

“I was intending to purchase from Getsafe, when I was redirected to their site the price was more expensive than shown on the Confused site! Also I was hoping to get a £20 voucher to spend at Dominos Pizza as I have done in the past, but Dominos is no longer an option. All in all I was not very happy and went with another comparison site.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this has happened. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“To long winded to many questions better going through a proper broker”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Buyer beware. This comparison site has given me a very competitive quote for home insurance for people with a criminal conviction. I decided after giving out very sensitive information that I would proceed with the quote. Luckily I did not make any claims during the 12month cover, as I have just found out that I was not covered at all for a whole year after paying this company £189! I have found out from the insurance company that if you go through a comparison site, you are told you are covered via an email, but this isn't the case. I have filled in a quote today and given them full details of the unspent conviction, was offered a policy at a very competitive price but checked with the insurance company after paying out 260 only to be told I was not covered. This needs to be looked into as I now have to cancel the policy, pay £35 admin fee and source another quote!”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Could not get a quote - they seem to regard a second home as a holiday home”

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Posted 2 years ago

Hello, Thank you for your review and i'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“I followed instructions and got to payment. When I filled in card details, at ccv no. My phone screamed scam do not give this. I then disconnected.”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Impossible for my son to sort my insurance for me. I'm 89 and don't do technology!!! Supposed to get a call today ....heard nothing.”

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Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Corey(Confused.com Representative)

Posted 2 years ago

“The quotes were hight and contents of the Policy not good enough for me ans the companies I have never heard about them, they are not for me.”

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Posted 2 years ago

Hello, Thank you for your review and I’m sorry the prices you received are too expensive. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for other drivers with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I hope this helps. Corey (Confused.com Representative)

Posted 2 years ago

“1st two quotes, no response from. They must not want me business.”

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Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Not a very good service”

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Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews