Name: Confused.com - Home Insurance
Rating: 4.57

“Thanks very helpful just what I require”

Posted 2 years ago

“Tried to purchace insurance from Getsafe, unable to download thier app, therefore unable to auyhorise payment and unable to contact them to discuss. Sent email cancelling policy application.”

Helpful Report

Posted 2 years ago

Thank you for your review. As we're a comparison website, we don't administer any policies or process any payments at Confused.com. Therefore, if you are experiencing any issues when attempting to purchase your policy, you should contact your insurance company directly and they will be able to help. You will find their contact details on their website. If you're having problems finding this information, please email us at, communications@confused.com and we will find their contact details for you. I hope this helps. Corey (Confused.com Representative)

Posted 2 years ago

“Not a good experience as both confused and admiral did not specify roof type prior to purchase. And it cost more for me to correct it”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced this issue. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Site was good and easy to get quote. HOWEVER, after payment the money left my bank and has been in pending ever since, 3 days. On calling the insurance company they have not received any payment and there is no live policy in place for me. Seems I have to wait to see if the payment comes back to my account, then try to pay again. Shame, as it was going so well up till then. I have ticked that I have purchased from ensure as I intend to when if the payment goes through or I pay again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Corey (Confused.com Representative)

Posted 2 years ago

“Gave me a good price then it updated and said it could not quote me!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“At the end of the form I was advised there would be a £20 admin fee, disgraceful.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“I never got my £20 voucher”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“The offers that I had saved disappeared from my account even though they were there the day before. Then all the prices went up.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you've experienced this issue. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“I purchased home insurance through Topcash back and it has not ????”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“I am concerned that Confused.com could lead to incorrect and non-validated insurance. Despite filling in the very detailed questions for confused.com when I reviewed the recommended quotes, they were bases on answers different to those completed on the confused.com website. Had I simply accepted the quote I would not have had valid insurance, as my door locks and flat roof area were incorrect.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Disgusting agree with GETSAFE home insurance company but unable to finalise to make the payment then all other home insurances started to increase their cost continuously still unable to find a decent one so far but still interested in helloGETSAFE.com”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Brought the policy but could not pay”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can assist you further, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Wouldn’t give me insurance”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“I initially signed up to Swinton Classic via confused.com as it was £50 cheaper than my insurance. I though Swinton was a reasonable group but of course they are only a middleman and when I got all the details I looked up who I was actually insured with and they had a terrible rating. I immediately got onto Swinton and cancelled the insurance. I would have thought Confused would not wish to be associated with poor insurance .”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear that you feel this way. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Night mare company no one there to assist you when you got stuck on the payment page. Just wasting time!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“I didn't get my reward/gift!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear this. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Although I'm happy with the Quotations supplied, my follow up experience is awful and on-going. I purchased Home Insurance with Admiral but, to date, have been unable to register an Account with Admiral and cannot access / view my insurance documents. Admiral want me to supply them with an alternative email address to the one I always use? Probably because of a failure in Admiral's online processes, I have been unable to progress or obtain a Reward under the Confused.com offer. Not impressed!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“If I do not fit the boxes there is little help or assistance other than offering me direct contact details of insurance companies, this is not proving comparisons.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this in more detail, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“I tried to pay for a house insurance, all I got was your time is out after trying about 6 times I gaVE UP”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm very sorry to hear you've experienced these issues. We would like to look into this as soon as possible. As such, please can you email our support team at, communications@confused.com and a member of our team will be happy to help. Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

“Home insurance price fine. Easy to use site. Bad news is after trying numerous times to get the reward I gave up”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review and I'm sorry to hear that you've experienced this issue. So we can look into this further for you, please can you email our support team at, communications@confused.com? Thank you and we look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews