Name: Confused.com - Home Insurance
Rating: 4.57

“Said I wouldn't be contact yet I'm receiving 10 calls a day”

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Alicia (Confused.com Representative)

Posted 3 years ago

“You promised some rewards which could not be accessed”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Alicia (Confused.com Representative)

Posted 3 years ago

“what is the point of specifying items in detail only to be provided with a list of unsuitable options none of whom offered the cover asked for. clearly the name confused has a touch of irony associated with it”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Alicia (Confused.com Representative)

Posted 3 years ago

“I have always been impressed with Confused.com in the past, but this time it duly found me the cheapest Home Insurance, but it didn’t offer me my Reward for using the service as it had promised. I’m very disappointed that I’ve missed out on either a £20 Shell petrol/Dominoes voucher this time. Can anyone please rectify this and send me my Reward? x.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Alicia (Confused.com Representative)

Posted 3 years ago

“Very misleading, after following the link to the insurance company I found that many of my preferences had not carried across to their quote leading to huge price increases. Compare the market worked out much easier, more accurate and cheaper.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Alicia (Confused.com Representative)

Posted 3 years ago

“The insurance quote I received and wanted to take the next day was not accessible . The offer of a gift to the value of £20 was therefore not available”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Alicia (Confused.com Representative)

Posted 3 years ago

“Unfortunately and ironically, the process was highly confusing. I found I was not comparing like with like, eg varying level of personal possessions cover. Some wanted to know details of all laptops and some didn't. Much time wasted on all that. And worst of all was not only the lack of detail provided eg whether the student possessions away from home had to be in university halls of residence or could be in rented student lodgings (some do some don't), but also the provider's lack of knowledge and consistency about their own policy! Hastings Direct simply did not know! So after all that work and confusion I renewed with my old company who knew what they were talking about, and I didn't even get my Lidl plus voucher.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way about Confused.com. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 3 years ago

“Price on confused website was not the price of the insurer when I clicked through.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Alicia (Confused.com Representative)

Posted 3 years ago

“It is easy to pay for an insurance policy but not easy to claim the £20 Lidl voucher as promised. Still waiting for voucher option !”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way about Confused.com. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 3 years ago

“Waste of time Pounded by phone calls from 100s of company’s Give your information away 😡😡😡”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Alicia (Confused.com Representative)

Posted 3 years ago

“Never bought anything from this company”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way about Confused.com. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 3 years ago

“If you want to receive hundreds of cold calls regarding home insurance etc etc etc then DO NOT use this site. They give out your details then your flooded with calls.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Alicia (Confused.com Representative)

Posted 3 years ago

“Yes was very helpfull and offered good rate of insurance”

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Posted 3 years ago

Thank you for leaving your review. We're glad to hear of your experience using Confused.com. If you'd like to amend your score to reflect your experience, that would be great. Alicia (Confused.com Representative)

Posted 3 years ago

“It was not very easy to use, and the results were limited, and did not cover what I had put in as my data. e.g. My house has had subsidence, but youe website offered me insurance that didn't include subsidence; not very helpful and misleading.”

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Posted 3 years ago

Hello Charles, Thank you for your review. I'm sorry you experienced these issues after using our website. Could you please email us at communications@confused.com so we can look into this for you as soon as possible? Kathryn (Confused.com Representative)

Posted 3 years ago

“Still using my old email address after I changed it just give up”

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Posted 3 years ago

Hello Gareth, Thank you for your review and I'm sorry to hear that you have been experiencing these difficulties. If you would like us to look into this for you, please can you email us at communications@confused.com and a member of our support team will be happy to help. Kathryn (Confused.com Representative)

Posted 3 years ago

“not fit for purpose.”

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Posted 3 years ago

Hello Ranjit, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this further, please could you email us at, communications@confused.com and a member of our support team will be happy to help. Kathryn (Confused.com Representative)

Posted 3 years ago

“The click through link didn't work, so I had to contact the supplier direct. And now I do not even have the opportunity to redeem the bonus voucher / freebie which was the primary reason for me to use Confused.com in first place. Big disappointment.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I'm sorry you experienced these issues after using our website. Could you please email us at communications@confused.com so we can look into this for you as soon as possible? Kathryn (Confused.com Representative)

Posted 3 years ago

“For some reason I cannot claim my bonuses!!”

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Posted 3 years ago

Hello Adam, Thank you for your review and I'm sorry to hear this. If you would like us to look into this for you, please could you please email us at communications@confused.com? Kathryn (Confused.com Representative)

Posted 3 years ago

“Insurer wouldn't insure me despite giving initial quote”

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Posted 3 years ago

Hello, Thank you for your review. I'm sorry you experienced these issues after using our website. Could you please email us at communications@confused.com so we can look into this for you as soon as possible? Kathryn (Confused.com Representative)

Posted 3 years ago

“I was offered money off at Halfords if I purchased insurance using confused.com website, but no money off vouchers from confused.com.”

Helpful Report

Posted 3 years ago

Hello Martin, Thank you for your review and I'm sorry to hear this. Please can you email us at communications@confused.com so we can look into this for you as soon as possible? Kathryn (Confused.com Representative)

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews