Name: Confused.com - Home Insurance
Rating: 4.57

“Had to log in”

Posted 3 years ago

“Typical click bait price, half the usual premium, then you go through to the insurers website and it's more expensive than current premium. Very disappointed.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“Quote came up with incorrect information after i had purchased ,disappointed with this as I bought a inferior insurance based on details given from list of original qoutes.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“Good price when getting a quote”

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Posted 3 years ago

“You have cheated me by not giving me my PROMISED reward of a voucher of £20 pounds to be used at Lidl supermarket. WHY, WHY”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback and I’m sorry you didn’t receive your reward. Can you please email communications@confused.com and we will pick this up as soon as possible for you? Ruby (Confused.com Representative)

Posted 3 years ago

“I found it very confusing and reverted back to my old insurer”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)

Posted 3 years ago

“I found a perfect deal with axa spend 45 mins discussing said deal with one of their workers (who retrieved my quote) only for the quote to change at both ends totally randomly! Total waste of my time”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“Not great, as I have tried several times trying to purchase a home insurance only for it to tell me there is a 'technical problem' I am without a home insurance cover and over due!”

Helpful Report

Posted 3 years ago

Thank you for your review and I'm very sorry to hear that were unable to purchase your policy through our website. If you would like us to look into this for you, please can you email our support team at, communications@confused.com? Again, I am sorry for any inconvenience caused and we look forward to hearing from you.

Posted 3 years ago

“Website of your recommendation policy Getsafe didn’t work. Could not access the policy to purchase it. Attempted numerous times but failed so gave up. A waste of my time, not impressed. Gave a rating of 1 as there isn’t an option to give a 0.”

Helpful Report

Posted 3 years ago

Thank you for your review and I'm very sorry to hear that this has happened to you. Please can you email our support team at, communications@confused.com so we can look into this for you? Again, I am sorry for any inconvenience caused and we look forward to hearing from you.

Posted 3 years ago

“Ended up using GoCompare as Confused.com site wouldn't work. Tried 3 times to buy insurance through Confused com with no joy. Very disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review and I'm very sorry to hear that this has happened to you. If you would like us to look into this for you, please can you email our support team at, communications@confused.com? Again, I am sorry for any inconvenience caused and we look forward to hearing from you.

Posted 3 years ago

“my address is not regognised.so unable to quote even after ammenment”

Helpful Report

Posted 3 years ago

Thank you for your review and I'm very sorry to hear this. Please can you email our support team at, communications@confused.com so we can look into this for you as soon as possible? Again, I am sorry for any inconvenience caused and we look forward to hearing from you.

Posted 3 years ago

“34% increase in price in less than 30 days. Same company Same terms, same risk. As a pensiker on a fixed income i don't get a 3% increase yet am expected to find 33% in less 30days”

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Posted 3 years ago

“Terrible service”

Helpful Report

Posted 3 years ago

Thank you for your review and I'm very sorry to hear that you feel this way. If you would like to discuss this in more detail please can you email our support team at, communications@confused.com? Again, I am sorry for any inconvenience caused and we look forward to hearing from you.

Posted 3 years ago

“Confused.com gave incorrect renewal date regarding my buildings and contents insurance. This meant I paid twice for the same policy type. I've now got my money back, no thanks to Confused.com. Won't be using them again.”

Helpful Report

Posted 3 years ago

Thank you for your review and I'm very sorry to hear that this has happened to you. If you would like to discuss this in more detail, please can you email us at, communications@confused.com? Again, I am sorry for any inconvenience caused and we look forward to hearing from you.

Posted 3 years ago

“I inputted details correctly into Confused.com but then the chosen home insurance supplier contacted me to tell me that details were incorrect and so my £100 compulsory excess was now having a further £1,000 added to it. I checked my quote and I had completed everything correctly but somewhere between the Confused.com system and Acorn Home Insurance system, there had been an error made. I decided to continue with my current provider to save on the hassle of any further incorrect quotations that get changed without agreement beforehand. I cancelled and asked for a refund from Acorn!”

Helpful Report

Posted 3 years ago

Thank you for your review and I'm very sorry to hear that this has happened to you. Please can you email our support team at, communications@confused.com so we can look into this for you as soon as possible? Again, I am sorry for any inconvenience caused and we look forward to hearing from you.

Posted 3 years ago

“Told me my house insurance, which was purchased through Confused.com was about to run out and as it was nearly Christmas I was busy I just renewed only to find out ut was not due till June 22 but money for premium had been taken and a week later still no refund. If you are going to use them make sure you don’t just renew as they are very slow st returning premiums and NEVER their fault.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Corey (Confused.com Representative)

Posted 3 years ago

“I was able to get a quote and a price but then when I tried to buy the product it wasn’t available at that price”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Corey (Confused.com Representative)

Posted 3 years ago

“unable to buy req policy”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had issues purchasing your policy. Can you please email communications@confused.com so we can investigate this for you? Corey (Confused.com Representative)

Posted 3 years ago

“Shows quotes for companies that do not provide the cover asked for.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Corey (Confused.com Representative)

Posted 3 years ago

“Spent a fair bit of time completing form. Was provided with Admiral but unable to complete purchase. Had to call Admiral who said some details were not pulled through. By end of call my quote had doubled on some small info that I had submitted. Waste of my time and typical of these websites. Premium is rarely the same as quoted.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue after using Confused.com. Can you please email communications@confused.com so we can investigate this for you. Alicia (Confused.com Representative)

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews