Name: Confused.com - Home Insurance
Rating: 4.57

“Went via Topcashback, promised £33 discount or a gift voucher to the value of £20. Received neither. Won't be back, fed up with people ripping me off.”

Helpful Report

Posted 3 years ago

Hello Kelvin, Thank you for your review and I'm sorry to hear that you experienced these issues on our website. Please can you email us directly at, communications@confused.com so we can look into this further for you? Kathryn (Confused.com Representative)

Posted 3 years ago

“Put in no of bedrooms and bathrooms to your site and the proposed insurers had different nos and therefore quotes changed dramatically from your initial quote. Wasted my time and hassle.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear that you experienced these issues on our website. Please can you email us directly at, communications@confused.com so we can look into this further for you? Kathryn (Confused.com Representative)

Posted 3 years ago

“Spent ages checking the right deals for my home insurance. Chose one and completed detailed information on required cover, asked for phone contact, submitted details only to get a message "oops, something went wrong. Start again". What a waste of time. Forget it!”

Helpful Report

Posted 3 years ago

Hello Kevin, Thank you for your review and I'm sorry to hear that you experienced these issues on our website. Please can you email us directly at, communications@confused.com so we can look into this further for you? Kathryn (Confused.com Representative)

Posted 3 years ago

“There appears to be no way to get the award offered once you leave the website to go to the actual provider”

Helpful Report

Posted 3 years ago

Hello Richard, Thank you for your review. If you would like to claim your reward you will be able to do so by following the 'Confused.com Rewards' link under the 'My Account' tab on our website homepage. If you require any assistance when doing this, please feel free to email our support team at, communications@confused.com who will be happy to help. Kathryn (Confused.com Representative)

Posted 3 years ago

“Confused.com about the rewards or lack thereof. Guess I missed so teeny tiny small print somewhere.”

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Posted 3 years ago

Hello Allan, Thank you for your review and I'm sorry to hear you feel this way. If you would like to discuss this further, please can you email us directly at, communications@confused.com? Kathryn (Confused.com Representative)

Posted 3 years ago

“I was supposed to get a gift, i didnt get one.”

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Posted 3 years ago

Hello John, Thank you for your review and I'm sorry to hear this. Please can you email us directly at, communications@confused.com so we can look into this further for you? Kathryn (Confused.com Representative)

Posted 3 years ago

“I bought a home insurance policy from confused.com and was offered a free trial of hellofresh box which I activated, used the code accordingly then got my one free box. I was not impressed so cancelled the subscription immediately and going through my bank statements I see hello fresh charged me over £33! I’m furious. So it’s taken me more time to contact hello fresh, get the refund agreed and the chat agent seemed fine but of course I have to wait to see if the refund actually comes through. That’s more inconvenience for me. If I do get the refund then fine but it shouldn’t have happened in the first place. When I put my order in and put the code in it said clearly I would be charged £0!”

Helpful Report

Posted 3 years ago

Hello Jane, Thank you for your review and I'm very sorry to hear that you experienced these issues after claiming your reward. Please can you email us directly at, communications@confused.com so we can look into this further for you? Kathryn (Confused.com Representative)

Posted 3 years ago

“We had a good quote but could not link to site as it was down for an evening and next day so went elsewhere.”

Helpful Report

Posted 3 years ago

Hello Suzanne, Thank you for your review and I'm sorry to hear that you experienced these issues on our website. Please can you email us directly at, communications@confused.com so we can look into this further for you? Kathryn (Confused.com Representative)

Posted 3 years ago

“The insurance quote I was offered initially was not available in my circumstances, despite the fact that I had entered the relevant information on Confused.com. I should never have been offered this quote considering the information I had entered meant I wasn’t valid, so I don’t have any confidence in using this service”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear that you experienced these issues on our website. Please can you email us directly at, communications@confused.com so we can look into this further for you? Kathryn (Confused.com Representative)

Posted 3 years ago

“They promise rewards but rewards unobtainable until policy number issued by insurer. Still waiting for mine”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear this. As we are a comparison website, unfortunately we won't be able to provide you with your policy number. However if you would like us to request these details from your insurer, please email us directly at, communications@confused.com. Kathryn (Confused.com Representative)

Posted 3 years ago

“I have tried for three days to be redirected from your website to one of the insurance companies on your list and NEVER have I been able to go through to pay and each of the insurance companies WILL NOT answer the telephone. I will have to go direct. Total shambles.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear that you experienced these issues on our website. Please can you email us directly at, communications@confused.com so we can look into this further for you? Kathryn (Confused.com Representative)

Posted 3 years ago

“Site difficult to use you say click for your quotes we are using information already supplied then you ask us to go through the whole thing again I have gone elsewhere for my home insurance”

Helpful Report

Posted 3 years ago

Hello Andrew, Thank you for your review and I'm sorry to hear that you experienced these issues on our website. If you would like to discuss this further please can you email us directly at, communications@confused.com where a member of our support team will be happy to help. Kathryn (Confused.com Representative)

Posted 3 years ago

“It was completely misleading information by admiral.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review and I'm sorry to hear this. Please can you email our support team at, communications@confused.com so we can look into this in more detail for you? Kathryn (Confused.com Representative)

Posted 3 years ago

“Was not able to claim my free gift”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you have not received your Confused.com reward. please could you email us at communications@confused.com so we can look into this for you? Corey. (Confused.com Representative)

Posted 3 years ago

“I do not advise/recommend to friends, hence answer to first question. Generally, Confused.com was good. Rather lengthy list of questions though, which could be reduced as when actual companies are approached they ask other questions anyway. Much the same as other comparison sites.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. The questions on our quote form are based on what most insurers require in order to offer you a price. If you have any queries, please email us at communications@confused.com Corey. (Confused.com Representative)

Posted 3 years ago

“The freebies they offer if you purchase a product via Confused.com have not been available on the 2 recent occasions I have purchased insurance via their website. So just be aware of this”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you have not received your Confused.com reward. please could you email us at communications@confused.com so we can look into this for you? Corey. (Confused.com Representative)

Posted 3 years ago

“The quotes are only partial. You would benefit from tailoring the criteria on which the quotes are given, rather than just the price. I was frustrated by having to answer additional questions only to find out at the very end of the process that flood damage was not covered in the quote. In addition, had I not checked the small print, I would have purchased unsuitable insurance. I wonder how many customers will only find this out when it is too late?”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you have had this experience. Please could you email our support team at communications@confused.com so we can look into this for you? Corey. (Confused.com Representative)

Posted 3 years ago

“There are better products available and easier platforms”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you feel this way. If you have any queries, please email us at communications@confused.com Corey. (Confused.com Representative)

Posted 3 years ago

“Found it all very hard when came to payment….didn’t find the CHAT helpful at all”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you had this issue. As the issue occurred after transferring to the providers site to make payment, you would need to contact them directly for assistance. Alicia (Confused.com Representative)

Posted 3 years ago

“It didn't save my home insurance quotes. Why do I need to go through the whole thing again? Every other comparison site will save them to view/edit later. Very frustraiting.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. Your completed home insurance quotes will save on your account under the ‘Quotes’ section. If you filled in the questions on the home quote form, but did not complete your quote and view prices, your quotes would not have saved on your account. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews