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Confused.com - Home Insurance Reviews

4.6 Rating 61,608 Reviews
92 %
of reviewers recommend Confused.com - Home Insurance
Company Reviews Product Reviews
33,856
 Metrics
4.6
Based on 61,608 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Confused.com - Home Insurance Reviews
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Terrible service”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m sorry to hear you feel this way. please could you email communications@confused.com with further information and our team will be happy to help. Corey (Confused.com Representative)
Posted 3 years ago
Frederick Mirams
Verified Buyer
“I am confused and concerned that when I went to pay for the new insurance an alarm / concern came up telling me not to pay it !!!! Obviously meaning it could be a fraudulent company?. Surly you must look into your providers selling insurance before letting them use your platform.”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m sorry to hear this has happened. please could you email communications@confused.com with further information and our team will be happy to help. Corey (Confused.com Representative)
Posted 3 years ago
Anonymous
Verified Buyer
“visit once, get non stop nagging emails forever after.”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m sorry to hear you feel this way. If you still need assistance, please email communications@confused.com and our team will be happy to help. Corey (Confused.com Representative)
Posted 3 years ago
Anonymous
Verified Buyer
“Limited choices, very expensive”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Corey (Confused.com Representative)
Posted 3 years ago
Arif Mohammed
Verified Buyer
“No comments”
Helpful Report
Posted 3 years ago
Boyd Graves
Verified Buyer
“After inputting all the correct relevant information for home insurance cover required, Confused.com then gave me recommendations without the required cover which meant the policy I decided to use had to be cancelled after several phone calls. Very poor system which has made life more difficult in getting home insurance. Warning to other users, read the detail of cover before committing to a purchase!”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m very sorry to hear you had this issue when using Confused.com. In order for us to investigate this for you, please email communications@confused.com. Alicia (Confused.com Representative)
Posted 3 years ago
Rosaleen Loughran
Verified Buyer
“Prices shown on confused.com were not correct. 2nd lowest quote was £191. Company when contacted was a broker who gave price of £490! Completely unacceptable. Very disappointed.”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue when using Confused.com. In order for us to investigate this for you, please email communications@confused.com. Alicia (Confused.com Representative)
Posted 3 years ago
Neil Higginson
Verified Buyer
“was promised a reward ticked the halfords box for reward still waiting for reward dishonest to promise things you do not deliver”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Can you please email communications@confused.com so they can look into this for you? Alicia (Confused.com Representative)
Posted 3 years ago
Ravindra Marathe
Verified Buyer
“The advert on confused.com promised vouchers to spend at Aldi , Halfords or others. I bought home insurance but have not seen any voucher”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Can you please email communications@confused.com so they can look into this for you? Alicia (Confused.com Representative)
Posted 3 years ago
Roy Warren
Verified Buyer
“Site just came up security alert and would not let me use it. No issue with the others.”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m sorry to hear you had trouble completing the quote form. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)
Posted 3 years ago
Lisa Oldham-Sear
Verified Buyer
“The quotes were some of the most expensive I've seen. There were very few offered compared to other comparison sites.”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. As we are a comparison website, we don’t actually calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Alicia (Confused.com Representative)
Posted 3 years ago
Adam Campbell
Verified Buyer
“this years renewal was awful, the programmes were or appeared misleading. the confused site was glitiching which resulted in a price increase...the prices were not commnesurate with private or agency broker prices...the only reason i went with you was because of the £20 voucher....confused appears to be losing its grip?”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m sorry to hear you had this issue when using Confused.com. In order for us to investigate this for you, please email communications@confused.com. Alicia (Confused.com Representative)
Posted 3 years ago
David Bain
Verified Buyer
“No I don't want to and you can't make me”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m sorry to hear you feel this way about Confused.com. If you need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)
Posted 3 years ago
John Watson
Verified Buyer
“Keep getting timed out useless”
Helpful Report
Posted 3 years ago
Thank you for leaving your review. I’m sorry to hear you had trouble completing the quote form. If you still need assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)
Posted 3 years ago
Anonymous
Verified Buyer
“Absolute rubbish! Tried to purchase the house and content insurance. I have done my application online. With the reference number I have tried to purchase the policy by telephone call. No one is answering the phone calls for over few days now! Seems dodgy!”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)
Posted 3 years ago
Jacqueline Wilcox
Verified Buyer
“Got a good price but couldn’t get any joy once directed to Tesco Bank”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review. I’m sorry to you feel this way about Confused.com, if you have any further concerns please email communication@confused.com and we will be happy to help. Ruby (Confused.com Representative)
Posted 3 years ago
James Lambert
Verified Buyer
“The quote given by Confused.com contained information that the insurance company disagreed with.”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)
Posted 3 years ago
Anonymous
Verified Buyer
“Had to log in”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Typical click bait price, half the usual premium, then you go through to the insurers website and it's more expensive than current premium. Very disappointed.”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)
Posted 3 years ago
Gary Allen
Verified Buyer
“Quote came up with incorrect information after i had purchased ,disappointed with this as I bought a inferior insurance based on details given from list of original qoutes.”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)
Posted 3 years ago
Confused.com - Home Insurance is rated 4.6 based on 61,608 reviews
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