Name: Confused.com - Home Insurance
Rating: 4.57

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Posted 3 years ago

“Quotes came through and not one of them included all of my insured requirements, total waste of time. lucky that I checked the policies before buying, only interested in insuring the basics. other sites much better.”

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Posted 3 years ago

Hello Neil, Thank you for your review and I'm sorry to hear this. If you would like us to look into this for you, please email us at, communications@confused.com and our member of our support team will be happy to help. Kathryn (Confused.com Representative)

Posted 3 years ago

“When I called the top 3 estimates all said that they wouldn't sure as it was a new build, which was obvious from the questions completed in the questionnaire, so a complete waste of time.”

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Posted 3 years ago

Hello, Thank you for your review. I'm sorry you experienced these issues after using our website. Could you please email us at communications@confused.com so we can look into this for you as soon as possible? Kathryn (Confused.com Representative)

Posted 3 years ago

“I tried 3 times to accept a a quote for contents insurance with LV!! Still unable to complete the transaction so I’m still without an insurance policy!!! Waste of my time!!”

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Posted 3 years ago

Hello Susan, Thank you for your review. I'm sorry you experienced these issues after using our website. Could you please email us at communications@confused.com so we can look into this for you as soon as possible? Kathryn (Confused.com Representative)

Posted 3 years ago

“Don't keep their promises I have tried to claim my rewards but keep getting false promises from customer care will be using other comparison sites in future”

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Posted 3 years ago

“Went though all the hassle of answering the questions needed and Admirals payment area is down. Wasted 20 mins.”

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Posted 3 years ago

Hello Andrew, Thank you for your review. I'm sorry you experienced these issues after using our website. Could you please email us at communications@confused.com so we can look into this for you as soon as possible? Kathryn (Confused.com Representative)

Posted 3 years ago

“Went to find my voucher code to buy something from Halfords to be told it has already been claimed and expired even though I’ve had no email to give me my code, remembered I had a reward from buying through the site but I am unable to use it. I will not be buying anything through your website again”

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Posted 3 years ago

Hello, Thank you for your review. I'm sorry you had issues using your Confused.com reward. Could you please email us at communications@confused.com. Corey (Confused.com Representative)

Posted 3 years ago

“Not too many options and prices were high compared to other sites”

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Posted 3 years ago

Thank you for leaving your review. As we are a comparison website, we don’t calculate any prices. The prices displayed on your results page are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Corey (Confused.com Representative)

Posted 3 years ago

“Almost impossible to change details once entered.”

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Posted 3 years ago

Hello, Thank you for your review. I'm sorry you feel this way, if you have any queries please email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 3 years ago

“Price went up str8 away of me trying to look for card and ended up paying more all fake advertising”

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Posted 3 years ago

Hi Charandeep, Thank you for leaving your review. I’m sorry to hear you’ve had this issue. In order for us to investigate this for you, please can you email communications@confused.com. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 3 years ago

“I entered all my details, they gave me a list of insurance details, except the quotes they gave did not include all the details I gave, so I almost bought invalid insurance. I complained to Confused.com and duly got ignored.”

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Posted 3 years ago

Hi Nigel, Thank you for leaving your review. I’m sorry to hear you’ve had this issue. In order for us to investigate this for you, please can you email communications@confused.com. I’m sorry for any inconvenience caused. Alicia (Confused.com Representative)

Posted 3 years ago

“Passed my details on to other companies despite me selecting the option not to”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue. In order for us to investigate this for you, please can you email communications@confused.com. Alicia (Confused.com Representative)

Posted 3 years ago

“Since using confused. Com I have been inudated with pfishing emails. In addition the "rewards" for using the service are poor having to download 3rd party apps and wait for extended periods of time to recieve them should be clearly stated.”

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Posted 3 years ago

Thank you for leaving your review. I’m sorry to hear you’ve had this issue. In order for us to investigate this for you, please can you email communications@confused.com. Alicia (Confused.com Representative)

Posted 3 years ago

“Unwilling to discuss at this point.”

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Posted 3 years ago

Hi Andrew, Thank you for leaving your review. If you need any assistance, please email communications@confused.com and our team will be happy to help. Alicia (Confused.com Representative)

Posted 3 years ago

“To Ruby, Please send me a Domino voucher instead, or £20 cash. Thanks, Johanna Newbury”

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Posted 3 years ago

Hello Johanna, Thank you for your review. We are unable to offer the Lidl reward as cash or a voucher but please choose one of our other vouchers. If you require further information, please email communications@confused.com. I'm sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 3 years ago

“I thought it was bad.”

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Posted 3 years ago

Hello, Thank you for your review. I'm sorry you feel this way about Confused.com, if you have any further queries please email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 3 years ago

“Not helpful for my needs”

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Posted 3 years ago

Hello Sharon, Thank you for your review. I'm sorry you feel this way about Confused.com, if you have any further queries please email us at communications@confused.com. Ruby (Confused.com Representative)

Posted 3 years ago

“Your redirection process to the LV Get Quote webpage failed to fill in their Locks on external doors checkbox in the LV Home Summary despite my checking my Confused,com account details were correct. This meant the quote was discarded by LV and I had to the whole process manually by phone. Please get this sorted out!”

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Posted 3 years ago

Hello Paul, Thank you for your review and I'm very sorry to hear that you experienced these issues after using our website. We would like to look into this for you as soon as possible. As such, please can you contact our support team at, communications@confused.com? We look forward to hearing from you. Kathryn (Confused.com Representative)

Posted 3 years ago

“I received a quote on line and wanted to accept it. I rang up and was waiting for an advisor when the call was cut off.”

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Posted 3 years ago

Hello Patricia, Thank you for your review and I'm sorry to hear this. Please can you contact our support team at, communications@confused.com so we can look into this for you as soon as possible? Kathryn (Confused.com Representative)

Posted 3 years ago

“Data may be mishandled and shared with multiple companies.”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews